ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Specific features to look for in customer feedback tools include customization, pricing, integration options, and more. Integration Options . Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

VirtualPBX

JULY 28, 2020

One of the most important aspects of the VirtualPBX Phone System is its extensibility through business apps – what we refer to as integrations in our website. Business integrations are ways our Phone Plans interact with other enterprise applications you may be familiar with. Salesforce CRM Integration. Zapier Integration.

CRM 78

CRM Accountability Enterprise Sales 78

Netomi

SEPTEMBER 20, 2021

Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration.

Chatbots 126

Chatbots APIs Surveys Analytics 126

GetFeedback

JANUARY 24, 2019

When looking for advanced ticketing software, be sure to look into the integrations that are offered. The best solutions will integrate with your customer relationship management (CRM) system. Like ticketing software, your live chat tool should integrate with your CRM so that it automatically pulls in customer information.

Customer Experience 84

Customer Experience Self service CRM Analytics 84

Totango

APRIL 6, 2021

We do not use Salesforce, we use HubSpot and we use the HubSpot integration in Totango. Our sales team does not use Totango directly but they do use Zoe by Totango through Slack. If you’re not familiar with Zoe, it is a way for anyone who’s not a Totango user to look up account information through Slack or other channels.

CRM 62

CRM Education Accountability Sales 62

CrazyCall

SEPTEMBER 4, 2018

With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Steli Efti is the co-founder and CEO of Close.io, the CRM that helps sales teams close more deals. Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM.

Sales 129

Sales SaaS CRM B2B 129

VirtualPBX

MAY 28, 2021

Business phone system integrations unite the tools you use everyday to help your team work smarter, not harder. Today’s VirtualPBX 5 blog will show you five integrations we offer that will improve your team’s productivity and enhance your workflow. Our Zapier Integration is one of most powerful integrations for business use.

CRM 59

CRM Analytics Sales Accountability 59

Customer Service Life

APRIL 27, 2018

This article was first published on the FCR blog on April 6, 2018. Furthermore it integrates with a variety of systems including Zendesk and Salesforce. I recently wrote a couple articles about how support teams use Slack — one about using it to improve communication and the other about ways to keep it organized.

Contact Center 68

Contact Center Upselling CRM Feedback 68

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Integrate Slack with support tools. Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?”

Contact Center 67

Contact Center Chatbots Analytics CRM 67

JustCall

APRIL 5, 2023

Customer relations and loyalty play an integral role after that. In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour. out of 5.

Management 52

Management CRM Analytics Customer retention 52

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. With AppConnect, customers can easily integrate industry-leading solutions from anywhere in the world. Reporting and dashboards. Omnichannel. Reduce the sales cycle.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

aircall

OCTOBER 6, 2022

Aircall, a global provider of an integrated, easy to use, cloud-based phone solution, used in millions of daily customer care, sales and support calls, today announces its new office opening in Madrid. The post Aircall Strengthens Its Position in the Spanish Market and Opens Its Office in Madrid appeared first on Aircall Blog.

Marketing 62

Marketing SaaS Education CRM 62

JustCall

APRIL 20, 2023

For instance, CloudCall tool is an intelligent phone system that seamlessly integrates calls and chats directly into your CRM. Features You should select an application that has basic features such as: Call recording Call routing Analytics Integration with other business software, etc.

voip 52

voip CRM call center software Interactive Voice Response 52

aircall

OCTOBER 11, 2022

Log the activity in your CRM. Log the activity in your CRM and move onto the next prospect. The path to sales can involve “won’t do” tasks like CRM admin that some salespeople shy away from. 4: Make Do Not Disturb More Than Just a Slack Status. What’s your approach when prospects don’t pick up your call? And repeat.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

JustCall

MARCH 28, 2023

In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. For example, if a sales team is struggling in tracking leads, pipeline-driven CRM software may be the solution. Try it for free.

CRM 52

CRM Sales Scripts Analytics 52

Nicereply

OCTOBER 17, 2023

Native integrations allow those systems to work together, but only in a very functional fashion such as linking tickets to bugs. Q: How does Intelligent Support Operations integrate with your existing tech stack? We have support tickets, internal tickets (e.g. bug reports) and account data in separate systems.

Engineering 52

Engineering Feedback Accountability Customer centricity 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

aircall

OCTOBER 25, 2022

For example, according to sales blog, The Pipeline: 80% of sales calls go to voicemail. Log CRM notes. But also because important CRM admin becomes rushed and lacking in detail. For example, logging CRM notes, sending follow-up emails, and scheduling follow-up calls and demos. #6 Schedule a callback and repeat from 9 a.m.

Sales 62

Sales CRM voip Accountability 62

ClientSuccess

AUGUST 10, 2020

Simply put, customer success platforms now go way beyond the CRM tools of yesteryear. Integration with leading CRMs to extend the visibility and transparency between customer success and sales teams which, traditionally, can set the tone for the relationship between a customer and an account management team.

Upselling 65

Upselling SaaS Accountability CRM 65

aircall

NOVEMBER 3, 2021

A real-time media monitoring platform, Mention tracks over a billion sources on the Web, ranging from social media and blogs to articles in the news and review sites. . Hubspot CRM. Hubspot’s free CRM software allows you to schedule tasks for each customer in various parts of the sales pipeline. Help Scout.

CRM 62

CRM SaaS Sales Feedback 62

ClientSuccess

NOVEMBER 7, 2018

Slack, Intercom, Hubspot, and Pipedrive. The new ClientSuccess Zapier Zap templates include Slack, Intercom, Hubspot, and Pipedrive. Many, many more possible integrations using the ClientSuccess triggers and the thousands of Zapier Apps are now at your fingertips! Send new ClientSuccess pulse updates as Slack channel messages.

CRM 45

CRM SaaS Sales Technology 45

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. Data-syncing with other apps that use relevant data, such as CRM tools. Totango’s platform supports integration with popular apps you’re already using, such as Salesforce, Zendesk and Slack.

Best practices 97

Best practices Enterprise Upselling Scripts 97

OctopusTech

SEPTEMBER 29, 2022

It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. Besides offering access to robust business phone capabilities, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem. into a CRM without any manual intervention.

voip 52

voip APIs CRM Enterprise 52

Nicereply

OCTOBER 12, 2021

For example, browser details, version numbers, contact information, error codes, etc, may already exist inside a database or CRM. If you have a series of tools, internal or third-party, that support uses to gather customer data during an investigation, which of those tools integrates into your ticket management system?

SaaS 118

SaaS Self service CRM Feedback 118

ClientSuccess

OCTOBER 4, 2022

Integrations: Customer success has never been, nor will it ever be an isolated department. Investing in a tech stack designed for your team and your customers should be open-source in that it is easy for your internal tools (Slack, for example) and even other vendors to tap into the functionality of your new solution.

Metrics 52

Metrics CRM Accountability Management 52

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. are automatically stored on the connected CRM, without the need for any manual intervention. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. World of Integrations JustCall offers integrations with 100+ CRMs , helpdesks, collaboration platforms, and productivity tools.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Nicereply

SEPTEMBER 28, 2021

Take into account that customer service software implementation depends on various factors, like your business’ workflows, integrations, related apps, required customizations, schedule, etc. Having an efficient support ticketing system that integrates well with your existing software tools is crucial to deliver consistently great support.

Customer Service 98

Customer Service call center software Surveys Analytics 98

JustCall

MARCH 24, 2020

Check out this blog to make the best use of tools for remote teams. Slack is the champion when it comes to remote communication. You can primarily share files and integrate tools even when working out of the traditional office. Slack acts as the virtual headquarters for remote teams. less travel. time management.

Multichannel 68

Multichannel Accountability Time management Management 68

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 13, 2020

In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Our CRM manages this process for us. With no manager to supervise, sales reps can end up slacking off. Shouting people out publicly via slack for things they are doing that’s winning.

Sales 98

Sales CRM Analytics Chatbots 98

JustCall

JUNE 15, 2020

Slack is the champion when it comes to remote communication. You can primarily share files and integrate tools even when working out of the traditional office. Slack acts as the virtual headquarters for remote teams. Share ideas and comments in real-time using Slack. You become more reachable.

Customer Service 52

Customer Service Virtual Agent Accountability Multichannel 52

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. Additionally, it offers omnichannel routing and social media integrations.

Finance 52

Finance Banking voip Analytics 52

ProProfs Blog

JUNE 25, 2021

This blog makes your job easier by giving you a detailed analysis of tools similar to Qualtrics. Easy integration with third party tools like MailChimp, Zendesk, Freshdesk, and so on. Multiple survey sharing and integration options. Integrate with over 10 tools like HubSpot, Google Analytics, Slack, and more.

Surveys 78

Surveys Enterprise Analytics Personalization 78

aircall

MARCH 5, 2021

An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. App marketplaces have become popular as more and more platforms are integrating with other products.

voip 62

voip SaaS Airlines Transportation 62

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Nextiva Nextiva offers phone calling, unlimited internet fax, and various features such as Nextiva customer relationship manager (CRM), which can be purchased as an add-on per user.

voip 52

voip CRM Interactive Voice Response Enterprise 52