TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. As a consultant, he guides clients who want to develop customer-focused cultures. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Beyond Philosophy

MARCH 25, 2019

At British Telecom (BT), we were buying a CRM system. With the CRM decision in BT, we did not set out to be irrational about it. We had people in to train us all on how to make this decision using this matrix, which was what to look for in a CRM system and how to “score” the presentation for the data we collected on it.

B2B 332

B2B CRM B2C Education 332

Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. There are really two resources, which have to do with blogs and podcasts.

Consulting 52

Consulting Consulting Best practices outsourcing 52

Totango

NOVEMBER 27, 2023

CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value. The post Trends shaping The Forrester Wave™: Customer Success Platforms report appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

B2B 92

B2B CRM Enterprise Upselling 92

Vcaretec

JUNE 6, 2022

Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks. Reach out to us on LinkedIn , Facebook , or Twitter today to get the Vcare Top 50 Influencers badge, and proudly display it on your blog, social media profiles, or website. Tweets are my own.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Peter Lavers

FEBRUARY 6, 2018

He didn’t set out to be an ‘influencer’ or ‘guru’ on the subjects of customer experience, CRM, CVM, and increasingly the applications of Artificial Intelligence in marketing.

Customer Experience 113

Customer Experience Customer centricity CRM B2B 113

Peter Lavers

SEPTEMBER 6, 2018

He doesn’t just write and blog, though! As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency. and is an IBM Futurist and SAS Collaborator.

Customer Service 100

Customer Service Automotive B2C CRM 100

ShepHyken

FEBRUARY 1, 2019

This week we feature an article by Dawn Gucciardo who took my model of Six D’s to Creating a Customer-Centric Culture and applied it to developing and implementing a CRM software. – Shep Hyken. The same goes for developing and implementing a CRM software! The same may be described for developing and implementing a CRM software.

Customer centricity 226

Customer centricity CRM Finance Coaching 226

Beyond Philosophy

NOVEMBER 25, 2021

For example, in my global Customer Experience consultancy, we did some work with a health care equipment supplier. For example, I was buying a CRM (customer relationship management) system for the telecom company I worked for millions of dollars. In my example with buying the CRM system, it was about trust.

CRM 195

CRM Consulting Consulting Metrics 195

VirtualPBX

SEPTEMBER 14, 2023

Guest Blog from Sphinx Solution Nowadays, a solid communication system is the key to any business success. In this blog, we are going to discuss the key aspects of VoIP and texting and how to integrate them into your business. That is where VoIP & texting steps in. Let’s get started on transitioning your business. What is VoIP?

voip 105

voip CRM Consulting Consulting 105

Taylor Reach Group

MAY 1, 2020

We looked at how you can improve it by listening to your employees and acting on their suggestions ( TRG Blog March 2020 ). Your Customer Relationship Management (CRM) system may make that easy for you, offering you a report of recent interactions from which to choose. Just CLICK HERE to schedule a free consultation.

Consulting 140

Consulting Consulting Surveys Feedback 140

JustCall

OCTOBER 25, 2023

In this blog post, we will explore how to streamline call follow-up with automated processes. Data Validation & Cleansing Implement automated data checks for CRM accuracy and error reduction. Data Integration Seamlessly integrate CRM and email marketing systems to centralize data and streamline automation.

CRM 52

CRM Call Center Call Logging Sales 52

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. This recent fascination with “ big data ” or “ predictive analytics ” or “ data scientists ” is also worryingly reminiscent of what happened during the CRM ‘bubble’.

CRM 100

CRM Analytics Consulting Consulting 100

Nicereply

OCTOBER 19, 2022

Sometimes it happens, that the chemistry between the potential customer and the sales consultant isn’t there, and other times we also make mistakes in handling the customer’s objections (price negotiation, trade-in car price, finance, insurance, service agreement, tires, etc.). “We

Consulting 52

Consulting Consulting Finance Customer centricity 52

aircall

OCTOBER 13, 2022

C onnected business phone Aircall and CRM platform HubSpot have announced they are strengthening their strategic partnership based on their shared vision for best-in-class technology to deliver increased efficiency, productivity, and customer experience. .

CRM 54

CRM Customer centricity Education Customer retention 54

CrazyCall

SEPTEMBER 4, 2018

With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Steli Efti is the co-founder and CEO of Close.io, the CRM that helps sales teams close more deals. Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM.

Sales 129

Sales SaaS CRM B2B 129

TeleDirect

DECEMBER 14, 2023

Integration Capabilities One of the integration capabilities essential for customer engagement is a connected customer relationship management (CRM) tool. At TeleDirect, we use the Salesforce CRM system, the industry leader. To learn more about working with our expert agents or to schedule a consultation, contact TeleDirect today.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

Beyond Philosophy

OCTOBER 21, 2021

This definition means a customer-centered organization should have excellent contact centers, intuitive digital interactions, a brilliant social media presence, and an outstanding customer relationship management (CRM) system. . It doesn’t connect your CRM with the point of sales to inform agents about the customers.

Chief Customer Officer 195

Chief Customer Officer Contact Center CRM Call Center 195

VirtualPBX

MAY 17, 2023

In this blog post, we will explore how businesses can leverage ChatGPT technology to enhance their customer support efforts. This can involve setting reminders for support agents or integrating automation tools with customer relationship management (CRM) systems. Dear [Customer Name], thank you for your interest in [Business Name].

Customer Support 98

Customer Support Best practices CRM Consulting 98

Natalie Petouhof

AUGUST 31, 2022

Natalie is a Senior Customer Experience Strategist and Business Consultant at Genesys®. Dr. Natalie is often quoted in NYTimes, USA Today, Bloomberg Businessweek, CRM Magazine, and Peppers and Rogers 1-to-1 Magazine and is also a featured commentator on TV and radio. We just need to understand what we are optimizing for and why.

Entertainment 52

Entertainment Engineering Consulting Consulting 52

aircall

NOVEMBER 23, 2022

A Forrester Consulting study found that, by implementing Aircall’s cloud-based phone solution, businesses experienced a 373% ROI. The steep price for international calls from their previous hardphone system vendor was a highly discussed topic among organizations interviewed during the Forrester Consulting study.

Consulting 62

Consulting Consulting CRM Wait times 62

Mindtouch

OCTOBER 19, 2017

Amy Oplinger , Consultant, Independent — @SalesforceAmy — [link]. Bill Greenhaw , Principal Consultant, MondayCall, LLC — @Bill_Greenhaw — [link]. Brent Downey , Salesforce Consultant, ShellBlack.com, LLC — @brentdowney — [link]. CRM Systems Analyst, Instructure — @davinahanchuck — [link]. Davina Hanchuck , Sr.

Consulting 91

Consulting Consulting Engineering CRM 91

Blueship Call Center

SEPTEMBER 26, 2023

The focused expertise of call center outsourcing consultants fills the knowledge gap and guarantees that client contacts are handled with care and professionalism. AI, automation, and cutting-edge CRM technologies are used by call center outsourcing companies in USA to provide better service. depend on it.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below. Read the First Part of the Interview.

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

Noble Systems

MAY 10, 2021

Our first Q&A in this blog series focused on an introduction to call centers. Noble Systems is a trusted technology partner to thousands of contact centers, and our solutions power millions of customer contacts each day. In Part 2, we’re taking a look at the next step.

Contact Center 98

Contact Center Call Center CRM Consulting 98

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. What CRM and other business systems do I need to integrate with? Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. What CRM and other business systems do I need to integrate with? Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

Beyond Philosophy

OCTOBER 4, 2018

As a global Customer Experience consultant, I encourage my clients to design accommodations for this effect in the Customer Experience. You can even look back through your CRM and see what information you already have that could shed some light on the issue. So what can you do to respond to a customer’s lack of resources?

Government 353

Government CRM Personalization Customer Experience 353

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Implementing the right technology for outbound lead generation is a significant hurdle.

Call Center 52

Call Center Scripts CRM Contact Center 52

aircall

NOVEMBER 7, 2022

To understand how to further optimize your operations workflows (and limit the amount of time you spend on low-value tasks), we’ll take a look at a commissioned Forrester Consulting Total Economic Impact™ study to see how a composite organization saved 20% in operational admin time by switching to Aircall’s cloud-based phone system.

voip 48

voip Consulting Consulting Sales 48

NobelBiz

JANUARY 23, 2024

Steve Bederman, President at NobelBiz Key Components of Customer Support as a Service Technology Integration : Leveraging AI, machine learning, CRM systems and cloud-based solutions. In CSaaS, cloud-based systems, CRM software, and AI-driven tools converge not merely as technological entities, but as facilitators of human connection.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? What is really valuable about this form of customer support, is that it can be integrated with the company’s CRM system. Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run.

B2B 52

B2B Customer Support Chatbots CRM 52

Lumoa

MAY 5, 2022

This means breaking the barriers around IT, CRM, digital marketing, branding, sales, customer service, and e-commerce. About the authors Allegro is a Norwegian Communication and Technology bureau specializing in Customer Experience strategical consulting, co-creative workshops, and experience design processes.

Customer Experience 110

Customer Experience Consulting Consulting B2C 110

aircall

FEBRUARY 13, 2017

Every type of organization has suffered the impact from SMBs to large companies or sales consultants. The program is specifically designed for sales consultants, sales coaches and trainers, as well as CRM implementation companies. We’ll use the example of Azendoo whom we already talked about extensively in a previous blog post.

Sales 83

Sales Customer centricity Coaching CRM 83

ConvergeOne

FEBRUARY 22, 2022

In my last blog post , I advocated for beginning your customer experience modernization journey by consulting with IT. Integration with CRM, payment, ordering, and knowledge-based systems is really the way to go, but it shouldn’t stop there. Good self-service provides the answers to all the questions the person is looking for.

Self service 97

Self service Customer Experience Interactive Voice Response Engineering 97

Creative Virtual

JANUARY 17, 2023

Now many live chat, CRM, and contact centre vendors are attempting to jump on the conversational AI bandwagon with their own ‘add-on bots’. If you’re interested in learning more about working with a conversational AI specialist, the experienced team at Creative Virtual is always ready to arrange a live demo and consultation session.

Chatbots 52

Chatbots Self service Virtual Agent CRM 52