Guest Blog: Building a Customer-Centric Culture Around CRM Software
ShepHyken
FEBRUARY 1, 2019
Customer service is everyone’s job— from sales reps, finance, IT, operations, to management— and the more employees buy into it, the more they will exceed in providing higher quality service. As a reference, Shep defines the Six D’s of Creating a Customer-Centric Culture in his Customer Service Blog: Define it. Disseminate it.
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