TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. A Tata Consultancy Services survey found that 31.7% This realization has seen investments in AI rapidly increasing.

Technology 122

Technology Customer Service Gamification Contact Center 122

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Management 207

Management Customer Service Consulting Consulting 207

Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. Welcome to the Pod, Steve. Absolutely. . Really looking forward to this.

Consulting 52

Consulting Consulting Best practices outsourcing 52

JustCall

MARCH 9, 2023

Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. So how can your business, in such a situation, ensure that your contact center is functioning optimally? All an average customer wants from calling your contact center is to resolve their query.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Management 182

Management Customer Service Consulting Consulting 182

Etech

DECEMBER 26, 2019

These are just two examples of large companies that thought incorporating new and evolving technologies into their game plans weren’t necessary, and ultimately paid the price for those decisions in the end. Many of these major businesses that experienced failures were, at one time, hugely successful and popular.

Analytics 62

Analytics Coaching Call Center Technology 62

Etech

DECEMBER 26, 2019

These are just two examples of large companies that thought incorporating new and evolving technologies into their game plans weren’t necessary, and ultimately paid the price for those decisions in the end. Many of these major businesses that experienced failures were, at one time, hugely successful and popular.

Analytics 62

Analytics Coaching Call Center Technology 62

Noble Systems

FEBRUARY 14, 2019

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. Getting and keeping contact center employees engaged is foundational to accomplishing this objective.

Employee engagement 59

Employee engagement Contact Center Gamification Customer centricity 59

Noble Systems

FEBRUARY 14, 2019

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. Getting and keeping contact center employees engaged is foundational to accomplishing this objective.

Employee engagement 53

Employee engagement Contact Center Gamification Customer centricity 53

Toister Performance Solutions

SEPTEMBER 17, 2019

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Your boss tells you to organize customer service training for your team. What is training?

Customer Service 60

Customer Service Advertising Consulting Consulting 60

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. It’s Brian’s next two reasons, however, that are going to be the focus of this post. You find him on LinkedIn here. The growing buzz around sales enablement.

Sales 75

Sales B2B Outbound sales SaaS 75

TLC Associates

JUNE 20, 2019

And if your business sells to consumers, you’re hopefully ramping up your customer service to handle the seasonal spikes from Christmas sales. On the other hand, if you prepare your holiday season customer service strategy along the following guidelines, your brand will excel at providing remarkable experiences. .

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

aircall

APRIL 22, 2022

The right small business phone system makes life at work better and easier for everyone in the company. And in terms of configurations and features, there’s more choice than ever when it comes to selecting a small business phone system. What Is a Small Business Phone System?

voip 62

voip Interactive Voice Response Call Center Sales 62

CallSource Insights

JUNE 12, 2019

Products or services cannot be sold solely on the internet or in brick-and-mortar stores. For companies that have an appointment-based business model, the phone plays a vital role. Potential customers must phone your business and engage with a real person to book an appointment before the sale is finalized.

Management 40

Management Coaching Advertising Accountability 40

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd.

Technology 52

Technology Self service Contact Center Analytics 52

aircall

APRIL 5, 2021

Teamwork is the best way to increase your call center team’s productivity levels. But if you’re not sure how to go about fostering better teamwork in your contact center, then these productivity tips will help take your agents’ performance to the next level. . Why Team Productivity is Important. We’ve all been there! .

Call Center 59

Call Center Best practices Sales Morale 59

JustCall

APRIL 5, 2022

a sales call might go to an agent in sales, while a support call might go to someone in customer service), or it can be based on the identity of the caller (e.g., a sales call might go to an agent in sales, while a support call might go to someone in customer service), or it can be based on the identity of the caller (e.g.,

voip 52

voip CRM Interactive Voice Response Sales 52

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Jay Nathan.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Customer Service 46

Customer Service Customer Care Morale Marketing 46