Expivia

OCTOBER 20, 2020

Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk about how to manage your partner while outsourcing: How your relationship should work, and what strategies you should implement. Here are two articles that we have written on choosing the best call center outsourcer.

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Global Response

JUNE 13, 2023

Control tends to be especially important when it comes to outsourced call centers. So how can you maintain control over your service and customer experiences when outsourcing to a call center? What are your goals for customer service and your call center more broadly?

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Global Response

JULY 10, 2023

The Philippines may be a popular call center location, but are they the right location for your call center? In addition, with such a long history of call center operations—and a strong reputation—the Philippines remain in-demand for call center outsourcing. Excellent English Proficiency.

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OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

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OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more.

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Blueship Call Center

APRIL 12, 2023

Call Center Outsourcing is the practice of hiring a third-party company to handle customer calls and inquiries on behalf of a business. Here is a straightforward guide to call center outsourcing: Determine your outsourcing needs: Before outsourcing your call center, it’s important to determine your needs.

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Global Response

APRIL 17, 2023

If so, a BPO call center partner can help. Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more.

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Global Response

AUGUST 7, 2023

If creating a successful call center is proving challenging, our team has 40+ years of experience managing call centers and creating successful cultures. How your team communicates, shares information, and collaborates makes up a big part of your call center culture. Communication. Your customer focus.

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Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

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Call Experts

OCTOBER 19, 2023

Behind the Scenes: A Day in The Life of a Call Center Agent Have you ever wondered what is it like for the call center agent answreing my phone when I partner with Call Experts? Continue below to discover the call center KPIs that are commonly measured to ensure consistent quality.

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Expivia

NOVEMBER 30, 2021

No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. But, how do you get you to improve call center sales in your business? The Problem Most Call Centers Sales Teams Face.

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Quality Contact Solutions

MAY 19, 2021

Finding a true call center partner can feel like dating. However, it is easier when you know what you are looking for, which is why I have put together a call center requirements checklist to help navigate the process. Before the call center requirements checklist, allow this quick deviation.

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aircall

MARCH 10, 2021

Your sales or support call center is a hub of activity. The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. Apply call center training materials effectively.

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Global Response

JULY 3, 2023

A key—and often overlooked strategy—to developing these relationships is through your call center. Call centers aren’t just for solving customer problems and upgrading customer accounts: they’re essential channels to develop customer relationships and loyalty. So, how can you do this effectively?

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Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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NobelBiz

JUNE 5, 2023

However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them. This means that call center agents need to make multiple calls before they can even start the sales process.

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Global Response

AUGUST 7, 2023

Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. The front line of your customer service is, of course, your call center. Don’t believe us?

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Expivia

OCTOBER 14, 2020

Today I will be playing devil’s advocate and give you ten reasons as to why you shouldn’t outsource your call center. You Do Not Understand Call Center Metrics. You need to have the resources available to hold your call center partner accountable if your customers are dissatisfied. This happens a lot.

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Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

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Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

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Blueship Call Center

DECEMBER 26, 2022

Outsourcing customer support may be intimidating for many businesses because they are concerned about losing their unique branding voice, so if you’re still unsure whether you should choose call center outsourcing services. How does call center outsourcing services function for a company? Overall reduction in costs.

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NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

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Etech

AUGUST 14, 2019

Working in today’s call center is a demanding job. Effectively leading today’s call center agent can be even more challenging. From handling escalated calls, upset customers stressed-out agents, and endless to-do lists; the list of challenges tends to get longer and longer. Effective Sourcing. Employee Incentives.

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Call Experts

JULY 15, 2021

Storm season is upon us, and you know what that means: it’s time to start hurricane planning with your team and your call center to avoid the anxiety, stress, and chaos that comes with it. . In this blog, we discuss best practices and questions to answer ahead of the storm. What are your staffing protocols during emergencies?

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Expivia

OCTOBER 14, 2020

We are going to be talking about 10 reasons as to why you should outsource your call center. A lot of companies tolerate a call center. In the last blog we talked about how if your only reason to outsource is to keep costs down, you probably should not do it. The call center industry is constantly innovating.

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Expivia

JANUARY 3, 2022

Outsourcing your call center comes with a lot of benefits. This call center pricing guide can help you figure out what it might cost and how you should budget. Gain an accurate glimpse into the world of customer service pricing, so you know what to expect when you hire your own outsourced contact center.

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Expivia

DECEMBER 8, 2020

These 7 falsehoods though are topics that organizations that are new to call center outsourcing to think are reasons why they would NEVER outsource. In the 90s, it may have been more common that call centers would fudge their numbers or lie about service levels and conversion rates. This is a false narrative.

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Expivia

DECEMBER 8, 2020

These 7 falsehoods though are topics that organizations that are new to call center outsourcing to think are reasons why they would NEVER outsource. In the 90s, it may have been more common that call centers would fudge their numbers or lie about service levels and conversion rates. This is a false narrative.

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Expivia

APRIL 1, 2021

So many huge call centers dominate the landscape. Thousand seat centers with locations that span the globe. When companies think of a call center or call center outsourcing, for many, these large companies are the first to come to mind. These are your Smaller USA Call Centers.

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Blueship Call Center

APRIL 17, 2023

A fantastic Customer Service Call Center plan should improve the consumer’s interaction with your brand. Customer Service Call Center strategy: What Is It? Based Contact Center Services involves reaching out to customers in this way. Proactive customer service by U.S.

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Call Experts

OCTOBER 5, 2023

However, not all contact centers are created equal. While some call centers respond to customer service inquiries exclusively, others are also equipped to schedule appointments and more–it all depends on your requirements. Why are Call Centers Important?

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Etech

AUGUST 14, 2019

Working in today’s call center is a demanding job. Effectively leading today’s call center agent can be even more challenging. From handling escalated calls, upset customers stressed-out agents, and endless to-do lists; the list of challenges tends to get longer and longer. Effective Sourcing. Employee Incentives.

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ShepHyken

JANUARY 22, 2023

6 Contact Centre Initiatives You Can’t Ignore by Call Centre Helper (Call Centre Helper) Here are some of the top initiatives contact centre managers need to be keeping a close eye on, to avoid their operations being left behind. My Comment: This excellent article focuses on strategies and tactics to consider for your call center.

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Call Experts

APRIL 8, 2024

However, not all contact centers are created equal. While some call centers respond to customer service inquiries exclusively, others are also equipped to schedule appointments and more–it all depends on your requirements. Why are Call Centers Important?

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TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

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Outsource Consultants

JULY 19, 2021

Don’t worry, we haven’t forgotten that this is an outsourcing blog. So what do the Olympics have to do with outsource call centers ? The outsource call center industry has its own select group of powerhouses. Some of the best outsource call centers in the world take the Norwegian approach.

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Certified Languages International

DECEMBER 8, 2019

Are you the manager of a call center that services Medicare Advantage Plans (Part C) and Medicare Prescription Drug Benefit Plans (Part D)? If the answer is yes, then you already know that the Centers for Medicare and Medicaid Services (CMS) call center monitoring period is fast approaching. Collaborative.

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