call-center-software-as-a-service Blog Related Topics 
ShepHyken
JULY 5, 2019
To improve exactly this, having the right tools, like a powerful help desk software , can assist with tracking customer pain points in a streamlined and organized manner. For example, your business can make data-driven decisions based on top linked articles to your tickets and calls. Offer a self-service solution.
ShepHyken
JUNE 28, 2019
Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. Fewer phone calls, but more complex conversations. In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past.
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ShepHyken
JULY 26, 2019
This week we feature an article by Charles Richard who shares an article about how important it is for software development companies to have a successful customer experience strategy. A successful customer strategy is said only when you find yourself surrounded by an aspiration centered mainly on what matters to customers.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing motivation can be a real struggle for customer service teams. Managing staff is far too big a topic for a single blog post. What is gamification?
ShepHyken
JANUARY 20, 2017
This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Consumers today expect to receive high-quality service when doing business with various brands, so meeting their customer needs should be one of your top priorities.
ShepHyken
AUGUST 31, 2018
AI is available 24/7 so that customers can get help, whenever they need it as long as they can make a phone call or access the internet. Self-service. What’s most important in self-service, is that customers can connect through several channels, including the phone, email, website, messenger, and social media. Proactive support.
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