24-7 InTouch

MAY 14, 2024

The Best Social Responsibility Initiative Award recognizes the success of IntouchCX’s Technical Bilingual Expert in BPO program in Colombia. This initiative, in alliance with SENA (National Apprenticeship Service), provides 15 months of English training and BPO industry experience to underprivileged students.

Business Process Outsourcing 59

Business Process Outsourcing Customer Experience outsourcing Benchmark 59

Global Response

JUNE 13, 2023

Skilled Labor Force Speaking of results, Mexico is one of the best outsourcing destinations for skilled workers and high-quality service. In addition, the education in Mexico—particularly for call centers and customer service roles—is strong, and allows employees to develop a real career path in customer service, driving higher-quality work.

outsourcing 62

outsourcing Call Center Bilingual agents Education 62

A Better Answer

APRIL 30, 2020

In today’s marketplace, businesses are responsible for having a firm grasp of their target customer’s needs, wants, and concerns. As America becomes more and more culturally diverse, so does the need for businesses to expand their offerings.

Answering services 52

Answering services 52

24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Outsource Consultants

NOVEMBER 17, 2023

As a result, your partners are motivated to provide the best possible customer service experience, which ultimately benefits your CX. Many outsourcing destinations employ skilled, bilingual agents. Netflix exemplifies how geo-redundancy can drive growth, with the majority of its 8.3

outsourcing 67

outsourcing Bilingual agents Education Call Center 67

Certified Languages International

JUNE 30, 2023

That is a lot of people who need quality service and are likely not getting it from your competitors. Focus on customer service Be serious about providing a great customer experience. Customer service representatives shouldn’t muddle through a call with the best Spanish they can muster. Do you have a bilingual notary on staff?

Banking 40

Banking Bilingual agents Advertising Feedback 40

Ansafone

FEBRUARY 24, 2020

Ansafone Contact Centers is a national call center that offers omni- channel call center services and bilingual services. Take a listen into the inside scoop of what it's like to service natural disasters and everyday business operations.

Contact Center 98

Contact Center Call Center Technology 98

Certified Languages International

DECEMBER 22, 2023

Enable Clear Communication By converting messages precisely between speakers, professional interpretation services enable understanding and prevent serious miscommunications that could jeopardize trust or cause serious harm. Request a quote today or learn more about our language services.

Finance 52

Finance Healthcare Education Personalization 52

Outsource Consultants

DECEMBER 13, 2023

This makes them well-suited for handling customer support services for US companies. Unveiling Multilingual Talents The Caribbean is a multilingual haven , with several countries offering bilingual agents fluent in both English and Spanish. It has a pool of talented individuals who are proficient in English and other languages.

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outsourcing Bilingual agents Business Process Outsourcing Government 67

Certified Languages International

JUNE 26, 2023

“Lenders and servicers must be required, not merely encouraged, to respond to the needs of LEP consumers with concrete steps to increase access to written and oral assistance. bilingual individuals who do not have specific interpreter training or certifications) or inexperienced translator. Here’s why. Can a child explain “escrow”?

Finance 52

Finance Real estate Banking Call flow 52

Anexa BPO

MARCH 18, 2022

If we break down what that looks like, we find three clear components of truly effective multilingual customer service. So if you’re looking at delivering customer service in Spanish as a key focus of your multilingual CX initiative, the smartest place to begin is BPO outsourcing company Anexa. First, the speed of response is critical.

outsourcing 52

outsourcing Call Center Education Surveys 52

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Implementing multilingual banking support by using professional translation services can improve customer retention, loyalty, trust, and business growth.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

CustomerServ

DECEMBER 2, 2020

The South African call center and business process outsourcing (BPO) market has emerged as a leading global destination for English-speaking and bilingual call center services.

outsourcing 62

outsourcing Call Center Business Process Outsourcing Marketing 62

Certified Languages International

DECEMBER 22, 2023

Enable Clear Communication By converting messages precisely between speakers, professional interpretation services enable understanding and prevent serious miscommunications that could jeopardize trust or cause serious harm. Request a quote today or learn more about our language services.

Finance 40

Finance Healthcare Education Personalization 40

Anexa BPO

FEBRUARY 15, 2022

When we talk about multilingual customer service – both from the consumer and the provider’s standpoint, it can seem like a challenging provision. For starters, the speed of the customer service response is going to impact their CX – with the live chat platform currently emerging as one of the preferred channels across all languages.

Customer Service 52

Customer Service outsourcing Customer centricity Marketing 52

Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not. Here’s what we’ve found.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

DECEMBER 13, 2022

Different call centers and customer service teams may specialize in different strategies, or have teams with a variety of skills. More than 50% of customers say that long hold or wait times are the most frustrating part of a customer service experience. First and foremost, customer service is about solving problems for the customer.

Call Center 62

Call Center Technical Support Contact Center Wait times 62

Certified Languages International

OCTOBER 10, 2023

MERFi will provide clients with seamless interpretation services with access to 230+ spoken languages plus American Sign Language and 24/7 support. The company’s exemplary language services are complemented by its commitment to collaborative partnerships with clients, high-touch support, and extraordinary customer service.

call center solutions 52

call center solutions Banking Education Call Center 52

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Implementing multilingual banking support by using professional translation services can improve customer retention, loyalty, trust, and business growth.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Outsource Consultants

MAY 8, 2024

Common Outsource Call Center Services to Colombia Colombia’s capabilities extend far beyond basic customer service. With a strong emphasis on English language education, Cali boasts a growing pool of bilingual talent. But with several thriving cities, choosing the right location can be a challenge.

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outsourcing Call Center Education Consulting 67

Certified Languages International

OCTOBER 5, 2020

Asian Americans Advancing Justice (AAJC) provides in-language guides to Section 203 of the Voting Rights Act, which requires certain counties and jurisdictions to provide bilingual voting materials in communities with LEP residents. In many communities, libraries offer valuable services and programs for non-English speakers.

Best practices 97

Best practices Education Personalization 97

Certified Languages International

OCTOBER 22, 2021

You may be thinking, “Aren’t interpreters just bilingual speakers?”. They are fluent in two or more languages, but this is where their skill set differentiates from a bilingual individual. They can contract directly with a healthcare system, a language service provider, or both. Yes, they are! … and so much more.

Healthcare 52

Healthcare Call Center Personalization Technology 52

Certified Languages International

OCTOBER 22, 2021

You may be thinking, “Aren’t interpreters just bilingual speakers?”. They are fluent in two or more languages, but this is where their skill set differentiates from a bilingual individual. They can contract directly with a healthcare system, a language service provider, or both. Yes, they are! … and so much more.

Healthcare 52

Healthcare Call Center Personalization Technology 52

Anexa BPO

AUGUST 29, 2023

Swivel chair syndrome can be particularly detrimental in customer support and service operations, where swift and accurate information dissemination is paramount. Certain activities like back-office services, marketing and database management can become repetitive in nature, draining your resources and derailing your objectives.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Technology Customer Support 52

Certified Languages International

JANUARY 29, 2024

Providing high-quality Spanish interpretation services is critical for organizations across industries to serve limited English proficient (LEP) Hispanic and Latino communities effectively. What Are Spanish Interpreter Services? Learn how to better serve your Spanish-speaking community with CLI.

Banking 40

Banking Healthcare Best practices Education 40

Anexa BPO

AUGUST 25, 2023

With 20 years of experience in the outsourcing field, we manage a pool of highly trained, bilingual (Spanish and English) agents. These talented professionals bring experience and expertise to a wide range of business areas like marketing, sales, promotion, technical support, and customer service.

outsourcing 52

outsourcing Technical Support Technology Personalization 52

Anexa BPO

AUGUST 29, 2023

This is where partnering with one of the leading customer service outsourcing companies can be part of a winning approach. The Anexa customer service teams are hand-picked, highly trained professionals who are committed to taking customer experience to the next level with the latest technology, bilingual ability, and proven CX strategies.

outsourcing 52

outsourcing Customer retention Sales Personalization 52

Anexa BPO

JUNE 8, 2023

Understanding that digital customer experience is at the heart of their journey, there was never a better time to partner with a customer service outsourcing company like Anexa. In the call center support role, bilingual Anexa teams are able to integrate seamlessly with all of your company’s departments.

outsourcing 52

outsourcing Analytics Call Center Customer Care 52

Anexa BPO

MAY 7, 2023

One only has to look at online services devoted to all things travel – such as Expedia, Booking.com and Hotwire – to understand the contactless scope of these companies. Throughout the traveltech revolution, however, customer service remains at the forefront of critical business processes.

Transportation 52

Transportation Entertainment outsourcing Technology 52

Outsource Consultants

SEPTEMBER 11, 2018

Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English. They provide omnichannel capabilities such as traditional inbound and outbound voice services, email, live chat support, and social media customer service. El Salvador has deep bilingual agent (English and Spanish) capacity.

outsourcing 52

outsourcing Contact Center Bilingual agents Outbound sales 52

Anexa BPO

APRIL 7, 2023

times more likely to remain in their service role (generating higher employee retention rates) and consistently provide positive customer experiences. Studies also show that these service superstars typically overperform on CSAT (a standard measurement of customer satisfaction), ultimately boosting the bottom line.

Bilingual agents 52

Bilingual agents outsourcing Surveys Customer Service 52

Anexa BPO

APRIL 14, 2023

More and more businesses are turning to highly specialized customer service outsourcing companies like Anexa to up their consumer experience game. Factor in that we specialize in bilingual services, with highly trained English and Spanish-speaking agents, and it makes sense to consider this option.

outsourcing 52

outsourcing Customer centricity Metrics Personalization 52

Anexa BPO

JULY 21, 2020

Excellent customer service is one of the most important factors when considering a company, with continued loyalty relying on this even more – so it’s no wonder companies place such high importance on this area of their business. Many companies still fail to tailor their services to Spanish-speaking clients – including your competitors.

Call Center 52

Call Center outsourcing Telemarketing Marketing 52

Anexa BPO

JULY 21, 2020

Excellent customer service is one of the most important factors when considering a company, with continued loyalty relying on this even more – so it’s no wonder companies place such high importance on this area of their business. Many companies still fail to tailor their services to Spanish-speaking clients – including your competitors.

Call Center 52

Call Center outsourcing Telemarketing Marketing 52

Quality Contact Solutions

DECEMBER 31, 1969

A volume-based pricing model should not be a surprise; almost every service or product you buy is less expensive than the more you buy. Bilingual agents can be really valuable depending on the type of and area you call. As a result, it is not uncommon to see higher rates for bilingual services. (I

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Certified Languages International

MARCH 18, 2021

Phone interpreter services are a way for non-English-speaking individuals to communicate with English-speaking third parties (the gas company, healthcare system, etc.) The third party will call an interpretation company that offers telephone interpreting services and ask for an interpreter in the language their customer speaks.

Bilingual agents 52

Bilingual agents Healthcare Government Education 52

Select VoiceCom Blog

NOVEMBER 29, 2023

It’s challenging enough to provide excellent products and services, maintain standing, and continue development. But now, they must also consider expanding and improving their services without going over budget and compromising quality. China China’s service outsourcing industry saw steady expansion in the first seven months of 2023.

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outsourcing Business Process Outsourcing Government Telecommunications 98