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9 Benefits of Cloud-Based Call Center Solutions

Global Response

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Ready to see how cloud-based solutions can help your team thrive?

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Onshore, offshore, nearshore call centers

Global Response

For example, a company in the US may have an offshore call center in India or the Philippines. Offshore call centers can have some drawbacks, but they can also have a lot of benefits. Offshore call center pros and cons.

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6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Global Response

When you look for a call center provider, double-check from the beginning that they are certified and compliant with US-based data privacy and security laws, looking for things like PCI compliance, SOC-2 compliance and HIPAA (if relevant). FAQs How do call centers handle multiple languages?

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Tunisia Call Centers: Are They Right for Your Organization?

Global Response

With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. Tunisia has been ranked as one of the leading nations for innovation and business growth across the Middle East and North Africa (MENA) region.