Talkdesk

JULY 28, 2017

Turning Big Data into Big Decisions. How to find proxy metrics for your business. Gather the data. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions.

Big data 40

Big data Metrics Customer centricity Feedback 40

MiaRec

SEPTEMBER 15, 2022

With the adoption of new data processing technology and Big Data, companies are collecting more data from their customers through the implementation of customer loyalty programs, phone/email/online surveys, order histories, and much more. But this gives you a limited view of the world.

Contact Center 88

Contact Center Big data Surveys Technology 88

Fonolo

SEPTEMBER 19, 2018

As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur. Moderator: Sangeeta Bhatnagar.

Airlines 237

Airlines Chatbots Education Contact Center 237

Totango

DECEMBER 1, 2021

As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. An agile approach brings the full power of big data analytics to bear on customer success. Define how to measure success. Define How to Measure Success.

Government 98

Government Journey mapping Accountability Benchmark 98

ShepHyken

FEBRUARY 18, 2020

How to Fish the “Big Data Lake” for Customer Experience Insights. They discuss the importance of investing in the customer experience and how CX professionals can communicate that need with leadership and executives. Top Takeaways: It isn’t enough to simply gather data.

Big data 296

Big data SaaS Employee engagement Customer Experience 296

Customer Interactions

SEPTEMBER 12, 2013

Many other sensors and data sources will probably also be routed to PSAPs, such as LPR, gunshot detection, hazmat alerts, weather alerts, telematics, and even social media. While these sources of Big Data hold a lot of promise, they will create major challenges too. for a complete evidentiary record.

Big data 29

Big data Analytics Accountability Management 29

ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.

Chatbots 225

Chatbots Personalization Healthcare Government 225

ShepHyken

APRIL 28, 2024

Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers. My Comment: And as long as we’re on the topic of loyalty programs, here’s another informative article.

Customer Service 176

Customer Service Advertising B2C Big data 176

Talkdesk

MAY 19, 2015

Oxford defines “big data” as “extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.” Big data is of special interest to businesses that wish to gauge their consumers’ preferences and ideas regarding customer service.

Big data 40

Big data Call Center call center software Customer Service 40

Call Design

SEPTEMBER 21, 2021

Data Analytics. The contact centre industry is no different from any other and analysing big data allows managers to refine output more accurately than ever before. The post How To Use Gamification To Improve CX In Your Contact Centre appeared first on Call Design.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

ShepHyken

AUGUST 4, 2017

Companies that understand this will figure out how to integrate automation into the digital customer experience in a positive way for both the brand and the customer.”. Companies are swimming in customer data and often have the tools to understand that data. How will organizations drive an effective experience…?”.

Big data 189

Big data Customer Experience Personalization Technology 189

SharpenCX

OCTOBER 7, 2022

Even though AI is at the height of fashion right now, it too will go out of style (big data or six sigma, anyone?). The post How to Use Data (And Your Instincts) to Evaluate Your Next AI Project appeared first on SharpenCX.

Contact Center 67

Contact Center Contact center software Big data Engineering 67

Etech GS

JULY 23, 2019

The ability and evolution of computer learning have led to improved efficiency, personalization and excellent analysis of big data, thereby transforming the e-commerce landscape and created a standard of expectation from customers. Integrate Integral Data. Identify Problems and Seek Solutions. Know Your Capabilities.

Personalization 40

Personalization Big data Analytics Chatbots 40

REVE Chat Blog

FEBRUARY 12, 2020

Customers want to feel secure in sharing all the information and data with the bank. How to improve digital customer experience (CX) in banking? . A chatbot is the best channel banks can use to automate their simple and routine tasks (knowing account balance, outstanding credit card amount, how to change the address, etc.)

Banking 76

Banking Customer Experience Chatbots Big data 76

SharpenCX

NOVEMBER 18, 2020

The University of Texas found that increasing data’s usability by only 10% would, on average, boost revenue by $2 billion annually. Big data gives you a leg up on customer behavior and preferences. Here are four ways companies benefit by using big data to enable the omnichannel experience. Don’t delay!

Contact Center 67

Contact Center Big data Coaching Metrics 67

ShepHyken

OCTOBER 5, 2021

Customer service professionals need to know how to easily access information for them to understand the context of the customer’s concerns.”. His passion for enterprise search and machine learning in a big data environment fascinated not only the Mindbreeze employees but also their customers. New York Times ?bestselling

Big data 202

Big data Enterprise Technology Customer Service 202

CSM Magazine

MARCH 11, 2019

But the competition also knows the importance of collecting and managing data so it is often a battle to see who can do the best job. In terms of doing the best job with important information today, companies need a system to manage the large amounts of big data they are constantly coming in contact with.

Management 40

Management Big data Customer Care 40

AWS Machine Learning

MARCH 13, 2024

Create a notebook instance called DemoNotebookInstance and the security guidelines as outlined in How to configure security in Amazon SageMaker. Kesaraju Sai Sandeep is a Cloud Engineer specializing in Big Data Services at AWS. Create a VPC S3 gateway endpoint called DemoS3GatewayEndpoint. Create the SageMaker execution role.

Accountability 89

Accountability Engineering Enterprise Big data 89

AWS Machine Learning

OCTOBER 5, 2023

In this post, we walk through how to fine-tune Llama 2 on AWS Trainium , a purpose-built accelerator for LLM training, to reduce training times and costs. His research interest is in systems, high-performance computing, and big data analytics. Yida Wang is a principal scientist in the AWS AI team of Amazon.

Scripts 98

Scripts Big data Engineering SaaS 98

The Northridge Group

MARCH 28, 2022

Using the client’s data, Northridge was able to leverage a Big Data processing platform to perform advanced data analytics. The data was loaded, cleaned, transformed, and analyzed using SQL tables. Impactful Results. To learn more, contact us.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

NobelBiz

FEBRUARY 22, 2023

Intuition will not teach you how to optimize your call center operations or meet your key performance indicators. Call center analytics, on the other hand, foster a data-driven culture. Enhancing agent performance As previously stated, call center analytics technologies do more than merely collect consumer data.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

Beyond Philosophy

MAY 31, 2017

Seth Stephens-Davidowitz is an economist, data scientist and an author. His book, Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are , explores how big data reveals the biases we have and how we think. How Biased Are Your Customers?

Surveys 343

Surveys Big data Engineering Advertising 343

Customer Interactions

JULY 7, 2015

Last Wednesday I was trying to look for a specific slide in one of the many PowerPoint presentations I have on my laptop, and kept stumbling across new presentations that I had completely forgotten I had there…well, there are tactics that I developed in the past years on how to organize my documents better, however I still from time to time get lost (..)

Big data 28

Big data 28

ShepHyken

JULY 1, 2019

Digital disruption, IOT, AI, big data, sophisticated and mysterious algorithms, bots…and the list goes on. A Mile in Their Shoes: How to create a visual representation of your customer’s experience with your brand. Stick to the customer experience fundamentals in a digital world by George Averling. LiveHelpNow!)

Journey mapping 304

Journey mapping Customer Service B2C Big data 304

ShepHyken

MARCH 12, 2018

How to Design a Stellar Customer Experience by Michal Maimaran and John Schroeder. There will be the ones you expe ct along with some big surprises. Five Organizations that Are Using Big Data to Power Digital Transformation by Conner Forrest. ZDnet) Big data can be a great asset in achieving digital transformation.

Customer Service 99

Customer Service Big data Technology Customer Experience 99

C3Centricity

MAY 25, 2020

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. Get Answers.

Technology 77

Technology Big data Analytics Personalization 77

AWS Machine Learning

OCTOBER 30, 2023

In this post, we demonstrate how to set up private access on your AWS account to access Amazon Bedrock APIs over VPC endpoints powered by PrivateLink to help you build generative AI applications securely with your own data. It enables VPC instances to communicate with service resources without the need for public IP addresses.

APIs 125

APIs Big data Accountability Enterprise 125

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

Amity

JUNE 14, 2016

SaaS Tattler Issue 86 - How To Build And Maintain Strong Customer Relationships. Treasure Data - Received $11.5M Treasure Data provides the first cloud service for the entire data pipeline, including collection, storage and analysis. Now businesses can get value from big data in days. in Series C Funding.

Real estate 56

Real estate SaaS Government Healthcare 56

NobelBiz

AUGUST 3, 2021

Data Management is key Even though big data is at the heart of an organization’s digital transformation, it is still important to understand how to acquire and handle data efficiently. Data management, whether through a user account, a website, or a form, is a lever for optimizing consumer interaction.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Jon Arnold

OCTOBER 16, 2020

What began as an exploration of contact center reporting, soon became a bigger exercise in the ever-expanding world of Big Data, and that has inevitably taken me into the adjacent galaxy of BI – business intelligence. The cloud has changed everything, and that brings us to Big Data. The mind boggles.

Big data 98

Big data Contact Center Analytics Metrics 98

Beyond Philosophy

JANUARY 7, 2016

Whilst emotions are important and account for over 50% of a Customer Experience, understanding how to stimulate and evoke emotions at the subconscious and psychological level is the latest thought leadership in our field. Big data can be used to research past behavior. Thirteen years is a long time to be considered a madman!

Employee engagement 186

Employee engagement Big data Analytics Education 186

AWS Machine Learning

FEBRUARY 29, 2024

RAG starts with an initial step to retrieve relevant documents from a data store (most commonly a vector index) based on the user’s query. In this post, we demonstrate how to build a RAG workflow using Knowledge Bases for Amazon Bedrock for a drug discovery use case. When the sync is complete, the Sync history shows status Completed.

APIs 113

APIs Healthcare Scripts Enterprise 113

AWS Machine Learning

FEBRUARY 13, 2024

He has worked on building enterprise-grade applications, building data platforms in multiple organizations and reporting platforms to streamline decisions backed by data. Nanda has over 18 years of experience working in Java/J2EE, Spring technologies, and big data frameworks using Hadoop and Apache Spark.

Engineering 100

Engineering Gamification Scripts Big data 100

ShepHyken

DECEMBER 12, 2016

Boomtrain) Artificial Intelligence, machine learning, and big data analytics have been around for a while in the B2B world. My Comment: Technically, this isn’t an article, but this SlideShare has great information about how to, as the title indicates, create “Moments of Wow.” by Tara Thomas.

Customer Service 261

Customer Service Chatbots Metrics Contact Center 261

C3Centricity

MARCH 15, 2018

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management. Well Don’t Start There!

Big data 82

Big data Analytics Personalization Entertainment 82

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. Then we showed how to use this model to perform real-time anomaly detection using SageMaker and Lambda through a simple workflow.

Metrics 91

Metrics Analytics APIs Big data 91