The Northridge Group

MARCH 28, 2022

In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. The data was loaded, cleaned, transformed, and analyzed using SQL tables.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

AWS Machine Learning

OCTOBER 30, 2023

For Security groups , select the security group with the group name Bedrock-GenAI-Stack-VPCEndpointSecurityGroup- and description Allow TLS for VPC Endpoint. A security group acts as a virtual firewall for your instance to control inbound and outbound traffic. Choose Create endpoint. Choose Save. With an M.Sc.

APIs 122

APIs Big data Accountability Enterprise 122

Zappix

JANUARY 3, 2024

Come and join Zappix in Burlington MA and be part of a group bringing amazing new digital services to the market. The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Big Data, and more. The post Sales Manager (Healthcare) appeared first on Zappix.

Healthcare 52

Healthcare Sales Management Big data 52

aircall

FEBRUARY 24, 2021

Take a page from the book of the most successful sales managers and companies—they’ve already tried and tested every technology available, and have developed proven methods for setting up tools and processes to run more efficient and effective sales programs. Using Technology to Increase Sales Productivity. Tap into big data.

Sales 62

Sales Technology call center software CRM 62

Customer Interactions

JANUARY 22, 2015

Bob Banerjee was interviewed for an article on Big Data for the new ASSA ABLOY Future Lab website. I invite you to read the full text of the article, the first of two articles in Future Lab’s Big Data series, below: Ask 10 experts to define Big Data and you’ll get three different answers.

Big data 28

Big data Technology Management 28

CSM Magazine

FEBRUARY 16, 2024

The event will play host to a wide range of showcases from various businesses, each sharing solutions and technology focused on different aspects of customer experience management. Smile CX is the new revolutionary technology that finds the right balance between technology and humans to achieve the best customer experience ever.

Contact Center 52

Contact Center Big data Call Center Technology 52

AWS Machine Learning

DECEMBER 21, 2022

Depending on the design of your feature groups and their scale, you can experience training query performance improvements of 10x to 100x by using this new capability. The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. Creating feature groups using Iceberg table format.

Scripts 72

Scripts Engineering APIs Big data 72

Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. After all, stereotypes are primarily segmentations of a group using the observed or perceived behaviors of a few to then identify the whole.

Customer Experience 251

Customer Experience Telemarketing Entertainment Contact Center 251

NICE inContact

JUNE 30, 2016

Despite this, many contact centers are still struggling to find practical uses, and/or measure the ROI of the technology. Similar to Big Data and other advancements in business intelligence, the data on its own is virtually useless if you don’t know what to do with it. You Still Need Analysts.

Analytics 49

Analytics Contact Center Technology First call resolution 49

Peter Lavers

OCTOBER 19, 2017

Segmentation is well established in Marketing and CRM as a way to systematically subdivide a market or a customer base into discrete groups that have different needs or require distinct treatments. It groups customers along specified dimensions (e.g. is sounding the death-knell for segmentation. Four tops tips.

Analytics 173

Analytics CRM Big data Marketing 173

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. It was to the BPW Lake-Geneva (Business & Professional Women) group in Rolle, Switzerland, which was a first for me. Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 48

Technology Transportation Entertainment Customer centricity 48

SharpenCX

OCTOBER 7, 2022

But complex projects are hard on a vendor, too, and oftentimes there is a temptation to minimize their own risk when proving out new technologies. In other words, contact center vendors sometimes cut corners when it comes to big, expensive AI projects in order to show the “results” they were hoping to achieve.

Contact Center 67

Contact Center Contact center software Big data Engineering 67

CSM Magazine

MARCH 19, 2021

As part of the transaction, IRI also entered a partnership agreement with Kognitiv, a B2B technology organisation headquartered in Waterloo, Canada, which is a world leader in collaborative commerce deployed through its unique Platform-as-a-Service. ” About the IRI Partner Ecosystem. For more information, visit www.iriworldwide.com.

Big data 52

Big data B2B Analytics Customer centricity 52

AWS Machine Learning

NOVEMBER 24, 2023

This post is co-written with Marc Neumann, Amor Steinberg and Marinus Krommenhoek from BMW Group. The BMW Group – headquartered in Munich, Germany – is driven by 149,000 employees worldwide and manufactures in over 30 production and assembly facilities across 15 countries.

Engineering 71

Engineering Analytics Government Self service 71

Jon Arnold

APRIL 6, 2023

To varying degrees, each of these groups are influencers, but that topic is best left for another time. We were a small group - by design - and the time was well-spent. Just have a short window at the airport now until my flight goes, so this will be quick. Yes, it’s true - everything is old in Boston - well, almost.

Enterprise 59

Enterprise Engineering Consulting Consulting 59

COPC

APRIL 20, 2020

In late March 2020, Shandong Sunshine Financial Service Information Technology Co., Shandong Sunshine Financial Service Information Technology Co., formerly Sunshine Insurance Group Customer Service Center, Beijing Sunshine Golden Point Consulting Service Co., About Sunshine.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Much of the improvement has been driven by advancements in product innovation and digital technology. At this point we have the technology and data prowess to actually know our customers - and predict their needs - but we still aren't there yet.

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

CSM Magazine

JULY 28, 2022

As practice shows, modern technologies provide wide opportunities in the field of HR management. New approaches to the implementation of HR management processes cause a significant technological transformation. Working with large data sets (Big Data) is primarily used for HR analytics.

Management 59

Management Gamification Analytics Enterprise 59

Natalie Petouhof

AUGUST 15, 2022

This is where “Systems of Listening,” and the technology to support them, come in. This could mean eliminating pain points in the customer journey, developing new products and services, or developing self-service tools and technologies that increase convenience. All of these support the Systems of Understanding and Predicting.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

AWS Machine Learning

FEBRUARY 2, 2024

K-Means tries to group points together into clusters such that each cluster is relatively compact and the clusters are as distant from each other as possible. Beyond the realm of technology, he finds joy in the art of exploration. In entered the Big Data space in 2013 and continues to explore that area.

Big data 88

Big data Technology Management Engineering 88

The Center for Client Retention

OCTOBER 26, 2017

Our favorite key takeaways from Sensemaking: • Humans help technology make better decisions – “Algorithms can do many things, but they will never actually give a damn” (2017, p. Algorithms, automation, and technology is all well and good, but without humans and the human element to technology, business, finance, etc.

Big data 59

Big data Education Finance Engineering 59

VocalCom

JULY 30, 2018

In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. Here are five ways to better understand your customers and give them great experiences using both technology and personal contact. Conduct focus groups and events.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

JivoChat

FEBRUARY 13, 2022

It’s implemented, for example, to collect and analyze data, enabling us to make data-driven decisions and to build customer profiles. . AI marketing can give a deeper understanding of the customer journey through big data analytics and machine learning. Reduce Errors. How to Use AI Marketing.

Marketing 52

Marketing Big data Analytics CRM 52

AWS Machine Learning

FEBRUARY 2, 2023

The player data was used to derive features for model development: X – Player position along the long axis of the field Y – Player position along the short axis of the field S – Speed in yards/second; replaced by Dis*10 to make it more accurate (Dis is the distance in the past 0.1

Calibration 73

Calibration Engineering Big data Automotive 73

Back Office Centers

SEPTEMBER 30, 2022

The growth of today’s enterprises depends on data. Thus, data mining is a topic that is expanding and is frequently the foundation for big data and data analytics. This is why small and large corporations hire outside companies to handle their data processing needs. Better Technology.

outsourcing 40

outsourcing Enterprise Big data Marketing 40

AWS Machine Learning

SEPTEMBER 9, 2022

The SQL statements contained the logic to deploy schemas, user groups, and users, while AWS Secrets Manager was used to automatically generate, store, and rotate Amazon Redshift user passwords. She works with Amazon to design, build, and deploy technology solutions on AWS. Data Engineer for Amp on Amazon. About the authors.

Analytics 68

Analytics Engineering APIs Metrics 68

Aspect

DECEMBER 27, 2017

My focus is customer service within the enterprise, and both are places where emerging technologies aren’t rushed, but are eventually embraced fully once investment decisions have been made. Start, but start small” is advice I have heard other vendors and technology innovators give, which I can only second.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Totango

DECEMBER 16, 2020

This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention. Implementing this type of technology throughout your organization can help your brand become more customer-centric, delivering customer success and promoting higher satisfaction and retention.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CSM Magazine

MARCH 9, 2021

And since Lobster is a managed service, public sector workers don’t have to worry about managing the technology or fret about how they’ll keep it up to date with the many strict regulations for local government that they must follow. Community AI is powered by Lobster, EBI.AI’s conversational AI platform. The team at EBI.AI

Automotive 59

Automotive Government Transportation Big data 59

Inbenta

JUNE 2, 2021

HR teams are swiftly adopting automated workflows as they shift from manual, paper-based processes, and spreadsheets to embrace HR service automation with the assistance of the latest technological advances. An intelligent resume screening technology automatically parses the candidates to identify the top 25% within your ATS.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

TeamSupport

JANUARY 4, 2019

Step Up Your Game with Technology. There’s so much new technology available, especially in the world of customer support. According to Forbes, financial start-up Kabbage used technology to approve small business loans in seven minutes. You Have Data. Instantly you become irreplaceable.

B2B 56

B2B Personalization Customer Support B2C 56

Hero Digital

FEBRUARY 20, 2020

Contrast this with the risk to the organization of making incorrect decisions (no technology is perfect, and there is a definite learning curve). Then using prescriptive analytics techniques, identify the key actions that you need to take over the set of customers, holding out a group of customers as a control.

Big data 52

Big data Analytics Enterprise Government 52

Cincom

OCTOBER 14, 2020

Marketing Insider Group provides a convincing argument for why marketing should lead the digital transformative efforts within any given organization. Where Does Marketing Get Its Data Today? Once data is gathered, refined and normalized, it is useful for many processes that are familiar to anyone who has been involved in marketing.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

Call Center Pros

SEPTEMBER 10, 2018

Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. Organize discussion groups and interviews. Focus groups and interviews are a great way to connect with current and potential customers and receive honest feedback. Create customer profiles.

Feedback 60

Feedback Big data Sales Surveys 60

ChurnZero

OCTOBER 22, 2020

It’s true that Customer Success is a newer discipline compared to the aforementioned functions, but that doesn’t make the technology any less sophisticated. CSM system adoption shows signs of extending beyond the technology vertical, and there is also a growing focus on revenue expansion rather than solely retention.

CRM 59

CRM Customer retention Technology Best practices 59

Method:CRM

FEBRUARY 27, 2019

These discussions might focus on: Developing go-to-market strategies and launch plans Adopting innovative technologies Expanding operations Managing cash flow Tackling the fast-moving marketplace Complying with regulations, both domestic and international. Innovation and advanced technology lie at the heart of nearly every new business model.

Accountability 61

Accountability Consulting Consulting CRM 61