Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). If you have the data, why not use it to know if your customer is happy?

B2B 60

B2B SaaS B2C Advertising 60

AWS Machine Learning

JANUARY 26, 2024

Organizational resiliency draws on and extends the definition of resiliency in the AWS Well-Architected Framework to include and prepare for the ability of an organization to recover from disruptions. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 125

Best practices Government Engineering Accountability 125

Balto

OCTOBER 17, 2023

Decoding the ICP: More than Just a Buzzword Beyond the Basic Definition An Ideal Customer Profile (ICP) provides a detailed description of the prospects who are likely to benefit from your offerings. Typically, an ICP describes the best-fitting representation of a business that makes it an ideal candidate for your marketing and sales efforts.

Sales 52

Sales Healthcare Accountability Marketing 52

Balto

OCTOBER 17, 2023

Decoding the ICP: More than Just a Buzzword Beyond the Basic Definition An Ideal Customer Profile (ICP) provides a detailed description of the prospects who are likely to benefit from your offerings. Typically, an ICP describes the best-fitting representation of a business that makes it an ideal candidate for your marketing and sales efforts.

Sales 52

Sales Healthcare Accountability Marketing 52

aircall

MARCH 19, 2021

What is Customer Data? Customer data is the information that companies collect every time customers interact with them–both online and offline. It gives you a more definite customer profile, lets you know the customer’s behavior, and gives you an in-depth look into the customer journey.

Sales 62

Sales CRM Marketing Best practices 62

ProProfs Blog

JUNE 30, 2020

But it definitely gives a great insight into how leaders can bring a lot on the table easily. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Farm Don’t Hunt: The Definitive Guide to Customer Success. The SaaS Sales Method for Customer Success and Account Managers.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

SmartKarrot

JANUARY 28, 2022

It was also observed that the long tail of customers is very vital for the growth of B2B SaaS businesses. We saw customer success as a potential earn booster for our B2B SaaS businesses during the pandemic. It is humanly impossible to sift through so much data in less time. Isn’t it amazing? Final Thoughts.

B2B 10

B2B SaaS Upselling Metrics 10

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Farm Don’t Hunt: The Definitive Guide to Customer Success by Guy Nirpaz and Fernando Pizarro. Loyalty 3.0:

Customer Service 70

Customer Service Gamification Consulting Consulting 70

delighted

JANUARY 7, 2020

Considering that it costs up to 6 times more to attract a new customer than to retain an existing one, the immediate and long-term ROI of customer experience is encouraging many businesses to incorporate CX metrics and benchmarks into their definitions of brand health and success.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

SmartKarrot

JUNE 30, 2020

Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. Needless to say, the biggest challenge that SaaS industries face today is the unending urge to fuel hungry customers. It is a daunting task to keep pace with the hunger and the magnificent data that is generated every minute.

Banking 10

Banking CRM SaaS Big data 10

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. I do think it’s worth starting by putting some definitions in place, starting with what is customer success. I would have thought it’d be big data, etc. I’m like what are you talking about?

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. I do think it’s worth starting by putting some definitions in place, starting with what is customer success. I would have thought it’d be big data, etc. I’m like what are you talking about?

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

MARCH 3, 2022

In today’s age of big data, no business can dream of being successful without being data-driven. For any business to be successful it has become imperative to be data-driven. These data come from customers, clients, internal processes, and other stakeholders.

Government 10

Government Chief Customer Officer Analytics Big data 10

ChurnZero

JANUARY 13, 2023

Here are 12 predictions and trends your team can take advantage of now to make a big impact this year. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. In 2023, many SaaS companies will focus on navigating a potential economic slowdown.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98