Q&A recap: Driving customers to value during onboarding, at scale
ChurnZero
JULY 22, 2022
But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? Q: Should the definition of first value be based on your team’s perspective or the customer’s perspective? For that audience, no.
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