Natalie Petouhof

JUNE 4, 2015

Tweet Herman Wimmer, Co-President kicks off the event. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

Natalie Petouhof

AUGUST 15, 2022

Senior Strategic Business Consultant Director at Genesys, explain that Systems of Listening comprise the capabilities needed to track and capture customer feedback. These systems should capture data from any and every customer touchpoint — website, digital channel, social platform, contact center or IoT device.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

360Connext

MARCH 13, 2017

It’s been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. Big AI will be just as important as Big Data in the near future. In the past few years, we’ve heard so much around big data. Copyright 2017 · 360Connext. Sign Me Up!

Big data 77

Big data Education Consulting Consulting 77

CSM Magazine

MARCH 19, 2021

“Partnering with IRI makes tremendous sense as we share a common belief in the strategic application of big data, particularly zero-party data, to drive new opportunities for our clients and new value for their most important consumers. ” About the IRI Partner Ecosystem.

Big data 52

Big data B2B Analytics Customer centricity 52

AWS Machine Learning

OCTOBER 27, 2022

We also use AWS Glue to conduct ETL (extract, transform, and load), read data covering the target SKUs across a meaningful time range, and load data to Amazon S3 with an indicated prefix. After data is loaded to Amazon S3, an S3 event triggers AWS Lambda and invokes AWS Step Functions as an orchestration tool.

APIs 97

APIs Best practices Metrics Government 97

AWS Machine Learning

AUGUST 3, 2023

file, which will be the main entry point of the Lambda function: def lambda_handler(event, context): body_bytes = json.loads(event["body"])["image"].split(",")[-1] decode('utf-8') The Lambda function expects an event that contains a header and body, where the body should be the image needed to be labeled as base64 decoded object.

APIs 63

APIs Scripts Engineering Technical Support 63

CX Journey

AUGUST 29, 2018

Despite what feels like a lifetime of various Customer Experience events, books, and consultants – all too often we still experience bad service. From cloud computing solutions and use of big data to organisational alignment and Bring Your Own Attitude. But, more widely, all is still not well in the CX garden.

Consulting 34

Consulting Consulting Big data Banking 34

Natalie Petouhof

FEBRUARY 22, 2016

There were also expert consultants, including Geoffrey Moore Consulting, The Boston Consulting Group and The York Group. Throughout the event, one of the most prevalent themes that emerged was the disruptive role IoT is playing in business already. What is the Most Prevalent Theme in the IoT Forums?

Best practices 40

Best practices Consulting Consulting Enterprise 40

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Using data mining, statistical techniques, and machine learning to identify relationships, patterns, and trends, a predictive model can be built to anticipate future events or behaviors, as well as their potential business impacts.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science. appeared first on CX Consulting. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

Kayako

MAY 11, 2017

This is why the data mentioned in the above section is so important.). Consult company-specific case studies and product reviews, as well as industry-wide data and statistics collected by third-party companies. Also, look for information related to what your target customers think about your competition.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

AWS Machine Learning

NOVEMBER 9, 2023

Policy 6 – Attach CloudWatchEventsFullAccess , which is an AWS managed policy that grants full access to CloudWatch Events. She is passionate about solving customer pain points processing big data and providing long-term scalable solutions. She holds a master’s degree in Data Science from the University of California, Riverside.

Scripts 99

Scripts Accountability Engineering Best practices 99

AWS Machine Learning

MARCH 15, 2024

When training is complete, choose the System tab to see the training time durations on your edge servers and aggregation events. He entered the big data space in 2013 and continues to explore that area. Choose the Training Status tab and wait for the training run to complete. You can also navigate to the tabs available.

Healthcare 105

Healthcare Big data Engineering Accountability 105

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Webinarstock Calendar of Events. Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

OCTOBER 1, 2022

The following heuristic is used for computing the escape rate: We start with a series of pressure events, based on the existing Most Pressed Player Match Fact. Each event consists of a list containing all individual pressure events on the ball carrier during one individual ball possession (IBP) phase. Examples of escapes.

Consulting 77

Consulting Consulting Telecommunications Big data 77

AWS Machine Learning

JULY 14, 2022

Before you can begin publishing events from your SageMaker hosted model into Fiddler, you need to create a project within your Fiddler trial environment and provide Fiddler details about your model through a step called model registration. Now you can publish some events to Fiddler in order to observe the model’s performance.

Enterprise 76

Enterprise Engineering Analytics Big data 76

Natalie Petouhof

OCTOBER 20, 2015

Teradata Listener is intelligent, self-service software with real-time “listening ” capabilities to follow multiple streams of sensor and IoT data wherever it exists globally, and then propagate the data into multiple platforms in an analytical ecosystem. Teradata Integrated Big Data Platform 1800.

Analytics 40

Analytics Big data Self service Healthcare 40

DMG Consulting

APRIL 10, 2017

Thank you for your interest in DMG Consulting’s publications. DMG Consulting defines CJA as both a strategy and an application; it captures, measures, analyzes, and evaluates the quality and outcome of the customer experience throughout all interactions for all customer-facing touch points, channels, and activities.

CRM 48

CRM Analytics Journey mapping Interactive Voice Response 48

DMG Consulting

JULY 16, 2019

CJA solutions include big-data capabilities that capture, measure, analyze and evaluate the quality and outcome of the customer (or prospect) experience for all customer-facing self-service and agent-assisted interactions, channels and activities.

Journey mapping 67

Journey mapping Analytics Interactive Voice Response Social media contact 67

AWS Machine Learning

DECEMBER 1, 2022

Trigger workflows using Amazon EventBridge integration for Model card status change events. Prior to joining AWS, Kirit worked in early-stage AI startups followed by some time consulting in various roles in AI research, MLOps, and technical leadership. Access the Model card hub from the AWS Management Console. About the authors.

Government 78

Government Metrics APIs Engineering 78

ChurnZero

JUNE 3, 2022

You can always rely on me to do that for family events, for work, for college events. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. What would people say is your superpower? I’m amazing at that. You run the play.]

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

You can always rely on me to do that for family events, for work, for college events. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. What would people say is your superpower? I’m amazing at that. You run the play.]

SaaS 52

SaaS B2B Upselling Metrics 52

AWS Machine Learning

SEPTEMBER 21, 2022

This post shows how companies can introduce hundreds of employees to ML concepts by easily running AWS DeepRacer events at scale. Run AWS DeepRacer events at scale. Our post-event statistics indicate that up to 75% of all participants to DeepRacer events are new to AI/ML and 50% are new to AWS.”.

Accountability 62

Accountability APIs Enterprise Big data 62