article thumbnail

Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Proving everything can happen.

article thumbnail

How to Bring Agile Innovation to Customer Success

Totango

An agile approach brings the full power of big data analytics to bear on customer success. This should reference your KPI metrics and lay out a path to achieve each. These benefits give an agile approach a decisive edge over alternatives which put processes and tools ahead of customer interactions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

New Product Releases for 2018

Spearline

But that’s not all… 2018 is going to be The Year of Data Analysis! Big data is here and we have plenty of it. We replicate call flows into your Inbound Contact Centre or Conference Hubs worldwide, every day, every hour, every minute.if

article thumbnail

What to do with a ‘Watermelon Customer’?

CustomerSuccessBox

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. To identify a watermelon customer, the metric that would help you the most is instead the Customer Intent Score. How will you identify clients experiencing this problem and what can you do to help them? Let’s find out.

article thumbnail

How Best Buy’s Bet on ‘Employee First’ Helped Engineer a Turnaround

Branch Mesenger

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Using Big Data to Make Leadership Advances in the Workplace. Understand Your Employee Goals Are Your Own Goals.

article thumbnail

How Sophos trains a powerful, lightweight PDF malware detector at ultra scale with Amazon SageMaker

AWS Machine Learning

Security is a big-data problem. It then chooses the hyperparameter values that result in a model that performs the best, as measured by a metric for the given ML task. 24xlarge and x1.32xlarge) to train the model on as large of a sample of the data as possible. She has been in security data science for ~4 years.

Scripts 80
article thumbnail

How Patsnap used GPT-2 inference on Amazon SageMaker with low latency and cost

AWS Machine Learning

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. He is also a reviewer for AI conferences such as ICCV and AAAI. Patsnap provides a global one-stop platform for patent search, analysis, and management.

APIs 66