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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Proving everything can happen.

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How to Bring Agile Innovation to Customer Success

Totango

An agile approach brings the full power of big data analytics to bear on customer success. This should reference your KPI metrics and lay out a path to achieve each. These benefits give an agile approach a decisive edge over alternatives which put processes and tools ahead of customer interactions.

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Generating value from enterprise data: Best practices for Text2SQL and generative AI

AWS Machine Learning

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members.

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How Patsnap used GPT-2 inference on Amazon SageMaker with low latency and cost

AWS Machine Learning

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. He is also a reviewer for AI conferences such as ICCV and AAAI. Patsnap provides a global one-stop platform for patent search, analysis, and management.

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Designing generative AI workloads for resilience

AWS Machine Learning

Make sure to use best practices for rate limiting, backoff and retry, and load shedding. This pattern achieves a statically stable architecture, which is a resiliency best practice. Although generative AI applications have some interesting nuances, the existing resilience patterns and best practices still apply.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: Yes, it’s like my manager asked me for a metric that I’ve never heard of before, but I know your system does it. Can you help me get that metric? That’s No.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: Yes, it’s like my manager asked me for a metric that I’ve never heard of before, but I know your system does it. Can you help me get that metric? That’s No.

SaaS 52