CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. To identify a watermelon customer, the metric that would help you the most is instead the Customer Intent Score. How will you identify clients experiencing this problem and what can you do to help them?

Upselling 52

Upselling Calibration Engineering Big data 52

AWS Machine Learning

FEBRUARY 1, 2024

In the batch case, there are a couple challenges compared to typical data pipelines. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. Vector database features built into other services.

Best practices 112

Best practices Engineering SaaS APIs 112

SmartKarrot

AUGUST 12, 2021

For example, the AI-based face recognition technology observes and examines facial expressions in video conferences and face-to-face conversations. The power of AI, ML, and big data has facilitated a decision-making metric. In contrast, decisions should depend on data.

Customer Experience 11

Customer Experience Automotive Chatbots Big data 11

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Can you help me get that metric? That’s No. How do I do this?

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Can you help me get that metric? That’s No. How do I do this?

SaaS 52

SaaS B2B Upselling Metrics 52