Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. At Blackbaud, an example is we sell outcomes right at the point of sale. Speakers: Chris Singh , Chief Customer Officer, Blackbaud.

Sales 52

Sales Chief Customer Officer Metrics Surveys 52

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

SaaS 98

SaaS Benchmark Metrics Consulting 98

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. What’s Next.

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

aircall

FEBRUARY 9, 2022

Strong sales teams are always iterating their lead nurturing process. It’s not enough to just create a strategy and hope for the best—it only works if you continue to improve and tweak it based on what’s working and what’s not. Close the sales deal. That might sound simple, but in practice, it rarely is. Set Clear Goals.

Best practices 62

Best practices B2B Sales Chatbots 62

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. Q: Though sales and CS are different functions, they’re often viewed as the same. Sales, marketing, product, engineering.

Best practices 52

Best practices Chief Customer Officer Sales Upselling 52

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Best practices 61

Best practices Technology Customer Experience Management 61

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 106

Sales Marketing Metrics APIs 106

ClientSuccess

AUGUST 14, 2019

As you structure your CSM compensation plans, here are three best practices to keep in mind: 1. Get input from sales, marketing, product, and your executive team when deciding on your CSM engagement model. . This conversation is especially important to have with your sales leader counterparts. You can learn more here.

Best practices 40

Best practices Metrics Upselling SaaS 40

Genroe

DECEMBER 21, 2017

Which downloaders, event and webinar attendees, email contacts should your sales team put at the top of it’s list and which should the marketing automation system take care of? The post Best Practice Guide to B2B Lead Scoring (inc Excel Template) appeared first on Genroe.

Best practices 60

Best practices B2B Sales Marketing 60

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget. The post Webinar Q&A Recap: Is CS the Next Frontier of AI?

Finance 52

Finance Sales Morale SaaS 52

RapportBoost

OCTOBER 20, 2018

Industry leaders like Heidi Rote and Jenny Craig USA are living proof that perfecting chat conversations and training agents with scientifically-based best practices are the biggest drivers of contact center profitability,” said Medrano. ” Registration information for the webinar can be found at [link]. About RapportBoost.

Contact Center 70

Contact Center Sales Average Handle Time Metrics 70

Totango

OCTOBER 12, 2018

Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. Join our Upcoming Webinars. Next week join our VP of Product Management, Ravit Danio, for an introductory webinar of Totango Spark.

Best practices 48

Best practices Enterprise Customer centricity Analytics 48

aircall

FEBRUARY 24, 2021

Using the right tools is an essential part of improving sales efficiency. The only problem is that there is: An overabundance of sales software programs. The Importance of Sales Effectiveness for Maximizing Sales. What separates the top performers on your sales teams from the average performers? The solution? .

Sales 62

Sales Technology call center software CRM 62

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

CrazyCall

DECEMBER 12, 2018

Yet, most people find it hard to find proper sales groups and don’t know how to search for groups on LinkedIn or how to search Facebook groups. To help you save some time and reduce unnecessary stress on doing the research we’ve compiled a list of Top 10 LinkedIn and Facebook Sales Groups. Sales Talk With Sales Pros.

Sales 106

Sales B2B Best practices Marketing 106

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Benchmark 106

Benchmark Marketing Advertising B2B 106

LiveChat

OCTOBER 5, 2018

Post-click landing pages (standalone pages that prospects land on after clicking an ad or search result) are the best marketing asset to create a great first impression and generate conversions — but only if designed correctly. Fortunately, there are some landing page best practices to help you generate maximum results.

Best practices 62

Best practices Real estate Education Advertising 62

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

Totango

OCTOBER 12, 2018

Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. . Next week, join our VP of Product Management, Ravit Danio, for an introductory webinar of Totango Spark.

Enterprise 48

Enterprise Best practices Customer centricity Analytics 48

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! If the top CS leader reports into Sales, it’s a little bit of a harder discussion because the Sales leader will want to ultimately own the overall revenue.

Feedback 52

Feedback Sales SaaS Marketing 52

Totango

JUNE 8, 2022

In this article, we’ll discuss four key takeaways from their discussion and be sure to check out the full webinar below. . Embedded best practices. Eliminate Chokepoints . Organizations who are proficient in scaling their recurring revenue models are what we at Totango like to call “customer success pacesetters.”

SaaS 87

SaaS Best practices CRM Enterprise 87

Dialer 360

JANUARY 5, 2022

With the high competition, the insurance market means that a lot of outbound sales and lead generation teams might use re-think. The changing time affects every industry as well as the impact on their sales. Insurance lead generation causes to enhance sales and grow your business. Conduct webinars. Describe services.

Best practices 26

Best practices Scripts Outbound sales Entertainment 26

ClientSuccess

JUNE 2, 2017

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. View the recorded webinar: Request the Recorded Webinar.

Journey mapping 40

Journey mapping SaaS Metrics Best practices 40

Genroe

DECEMBER 4, 2016

The post Webinar: Using Customer Feedback To Grow Sales appeared first on Genroe.

Feedback 40

Feedback Sales Best practices 40

ChurnZero

JANUARY 20, 2022

Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Using HelloCCO’s Post-Sale SCALING Framework, Rod breaks down how you can anticipate future needs, evaluate opportunities, and prioritize your strategic initiatives.

Sales 52

Sales Finance Metrics Best practices 52

Method:CRM

JUNE 10, 2015

Are you an accountant working with nonprofits who needs help getting their accounting practices whipped into shape? you’ll want to attend our June 17th webinar. In the webinar, Gregg will demonstrate how Method:Donor takes the guesswork out of entering donations for your clients. If your eyes just widened and you thought, “Yes!”

Accountability 64

Accountability Education Best practices Management 64

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer centricity 40

Customer centricity SaaS Best practices Consulting 40

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ClientSuccess

APRIL 27, 2017

” To answer this question, we decided to collaborate on this topic with the best customer success leaders at a conference we held last September called the CS100 Summit. We took the results of this collaboration and created a webinar to help disseminate the results. What You Will Learn When You Watch the Recorded Webinar.

Metrics 41

Metrics SaaS Best practices Accountability 41

RapportBoost

NOVEMBER 25, 2018

By the end of this webinar, attendees will understand: What channels of communication are preferred by customers and why. I’m very excited to be joining Tony and Nate to share best practices on this topic for organizations of all kinds.”. The webinar will take place on Tuesday, Nov. 27th at 12:30pm PST. 27 at 12:30pm PST.

Contact Center 40

Contact Center Average Handle Time Analytics Best practices 40

Callminer

NOVEMBER 13, 2018

The winners were Quentin (Quinn) Burrell, Business Analyst at First Associates, Pulkit Jain, Manager of Business Information Analytics at Encore Capitol Group, Marvie Wright, Director of Leadership and Sales Training at Dialog Direct. L-R) Customer Service Director Michael Hull, First Associate’s Pulkit Jain, and Brian LaRoche.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Your sales and service teams are aligned with homogenous information about customers.

Sales 69

Sales Customer Service Upselling CRM 69

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Customer retention in CRM apps can also support customer success management.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Automotive 99

Automotive Journey mapping Self service Sales 99

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 101

Chief Customer Officer Accountability Best practices Feedback 101

REVE Chat Blog

MARCH 4, 2020

It should be a continuous process for businesses as lead generation strategies keep on evolving and impact business topline i.e. Sales. So, how to tie the B2B lead generation strategies and best practices? B2B lead generation is the primary level in the sales funnel that helps turn your target audience into potential customers.

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B2B Best practices CRM Sales 71