Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace.

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Call Center Contact Center Coaching Gamification 141

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. To improve results, teams will share best practices, creating a learning culture that cultivates great improvements in customer satisfaction. If these tactics prove successful, shout it from the rooftops.

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Gamification Brand ambassadors Analytics Enterprise 105

DMG Consulting

APRIL 8, 2024

WFM vendors are delivering enhanced algorithms, simulation techniques and methods, and best practices to assist contact centers in more accurately forecasting and scheduling for these fast-changing operations.

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Self service Agent Empowerment Contact Center Gamification 48

Livepro

JUNE 19, 2019

She pitches at startup events such as Launch Festival Sydney, and in July 2018, the collaboration of Pat Inc and V-KAIWA was a finalist in the Bill and Melinda Gates Foundation, XR Education Challenge in LA. Topic: ‘Leveling up your organisation with gamification’. KEYNOTE SPEAKER SYDNEY 25th JULY 2019.

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Government Gamification outsourcing Consulting 75

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Online communities give your users a transparent platform to interact and share best practices with each other—and you. That's where online communities have changed the game.

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Self service B2B SaaS Gamification 67

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Engage their team members in a local charitable event every month. One great activity for call center leaders is to…”.

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Call Center Management Scripts Coaching 182

Serenova

JUNE 6, 2019

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. Click here for resources on best practices and solutions to help.

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Contact Center Technology Interactive Voice Response Gamification 40

JustCall

APRIL 12, 2023

Virtual Call Center Best Practices Virtual call centers can pose certain challenges in management, such as, for instance, remote work can’t exactly be “monitored” the way on-premises call centers can be. Gamify Real Goals Many virtual contact center platforms include options for gamification.

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virtual call center call center solutions Call Center call center software 52

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. Your teams can then review the reports generated, analyze flagged events/conversations, and address any concerns.

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Coaching Sales Chatbots Analytics 52

Livepro

JULY 17, 2018

This year with 4 locations, a jam packed agenda that features nationwide KM Awards and 2 Keynote Speakers in each state – they’re fast becoming the premiere events for Knowledge Management and Customer Experience. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’.

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Transportation Government Multichannel Consulting 40

DMG Consulting

DECEMBER 11, 2017

Question: We don’t have a budget for gamification or other monetary incentives, but we’d like to improve agent engagement with the hope of reducing our agent attrition rates. Here is a list of agent engagement best practices that will help to set up a strategic framework and guidelines that will build a culture where employees can thrive.

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Gamification Contact Center Coaching Best practices 59

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use incentives and gamification.

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Call Center Gamification Coaching Contact Center 96

Vistio

APRIL 2, 2022

One is a senior leader strategy session, and the other is an operational best practice exchange. Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that. Again, these are people that are just us like on the ground and leaders.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. The full transcript is below, as well as the archived recording. Tony: Cool.

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Contact Center Scripts Sales Metrics 40

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Best practice examples include: Hire, train, motivate, and retain top talent. Agents should report the event to systems in place to protect agents by blocking inappropriate callers.

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