Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 1

Noble Systems

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention.

Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 3

Noble Systems

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. Try these 10 best practices to help you achieve your goals. Go to Part 1: Best Practices 1 – 3.

Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 2

Noble Systems

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program.

Call Center Quality Assurance Best Practices for Empowering Agents

DMG

Call Center Quality Assurance Best Practices for Empowering Agents. Here are some best practices to help your company succeed with a QA initiative: Involve agents in the development of the QA program. Use gamification to recognize and reward agents for doing a good job. 7/23/2018. By Donna Fluss. Contact center quality assurance (QA) remains a high-value application, particularly when it’s done right.

Grow Revenue and Elevate Your Sales Organization to World-Class Status with Gamification

Noble Systems

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. The study provides a list the 12 top practices of world-class sales organizations. All of them can be enhanced with gamification.

3 Gamification Types to Use in Your Contact Center

NICE inContact

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation. However, gamification—like ice cream—comes in a variety of “flavors” that are best suited for different data and engagement scenarios.

Accelerate Sales Effectiveness with Gamification

Noble Systems

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors.

Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big

Noble Systems

To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work? Simply put, it uses contests, rewards, leader boards, badges and more to teach employees important content and best practices.

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Noble Systems

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification.

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Noble Systems

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification.

We’re just getting started with gamification. Can you provide some best practices to help us get our program off to a good start?

DMG

Question: We’re just getting started with gamification. Can you provide some best practices to help us get our program off to a good start? Answer: Gamification enables administrators to incorporate gaming methods and techniques systemically in business applications and processes to enhance or improve agent performance, motivate and drive the behaviors to sustain performance, and provide recognition and/or awards for goal achievement.

Top 5 Best Practices for Deploying a Behavior-Based Mystery Calling Incentive Program

CSR Inc.

Organizations that focus on positive feedback and other supportive practices tend to have better work environments, more effective management relationships , and higher employee retention levels. Make it fun Look for ways to use gamification strategies as much as possible in your program.

A Verint Gamification Success Story

Verint

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. The gamification program has also spurred some friendly competition between the different sales teams in our EMEA region, as well as further increased collaboration among team members. Have you used gamification to drive a solution adoption?

Keep Your Call Center At-Home Agents Engaged

Callminer

Use gamification. Gamification is the use of games and technology to offer incentives to employees based on their performance metrics. The idea of gamification encourages agents to use your software solutions, follow scripts, and keep your contact center on track to meet ongoing goals.

3 Advanced Advocacy Tactics From A Two-Time BAMMIE Award Winner

Influitive

What could your team accomplish with an extra few hours in your week? You could finally get around to that project you’ve been wanting to start, or launch a new initiative to help hit your targets more efficiently. Now think about what your company could accomplish with an extra 9000 hours this year. Seems too.

Five Tactics to Retain Your Top Call Center Agents

NICE inContact

Retaining call center agents doesn’t occur by chance, it happens by implementing practical, proven retention tactics. Practical ways to listen to employees can be implemented through weekly one-on-one check-ins, anonymous social tools, and short frequent surveys. Your best agents are likely to be ambitious individuals who have nearly mastered their role. Challenges can consistently be given through gamification tools.

Contact Center Update: Catching Up With Noble Systems

Noble Systems

Lee and Erik covered a wide range of subject matter in the two-part Q&A, such as mitigating agent attrition, CCaaS adoption, gamification, and the requisite omnichannel functionality that today’s contact centers need.

AAA is Driving Member Satisfaction with Omnichannel Support

NICE inContact

Agents have evolved into efficient “super agents” who can do it all, and gamification challenges help keep them motivated. Advantages of the Cloud Call Center Best Practices Customer Experience

5 Tips to Lower Contact Center Attrition

NICE inContact

Leverage tools that facilitate these practices with minimal effort/maintenance from leadership; ideally those with a systemic management and updating process. Performance Management tools with gamification would be the ideal solution.

What is Call Center Performance Management?

Talkdesk

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. How to Measure Contact Center Performance The best way to assess agent performance in your call center is through a mix of quantitative and qualitative KPIs.

Gamify Onboarding to Win the Battle Over New Hire Retention

Noble Systems

Beating the odds with Gamification. To achieve a winning onboarding strategy, many companies are leveraging gamification to remove the tedium of traditional programs and accelerate learning. After deploying gamification this figure rose to over 90%.”.

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center

Fonolo

It’s good practice to strike an optimum occupancy rate and revisit key performance indicators in an overall effort to improve service levels, as we discussed here. Gamification. They all know that shrewd strategy is the backbone of best practice.

Five Tips for Improving Contact Center Management

NICE inContact

It is one of your most important duties as a contact center manager to choose, monitor and – when needed – re-assess your solution – it must be the best fit for your contact center. They also will self-manage and appreciate gamification ! Contact center management is hard.

5 Tips to Lower Contact Center Attrition

NICE inContact

Leverage tools that facilitate these practices with minimal effort/maintenance from leadership; ideally those with a systemic management and updating process. Performance Management tools with gamification would be the ideal solution.

Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents

NICE inContact

And agents stay motivated With inView’s gamification capabilities, get continual feedback on their performance and modify their schedules quickly and easily. Advantages of the Cloud Call Center Best Practices Customer Experience Using the inContact Platform

Performance Management – You Know You Need It, and Here’s Why

NICE inContact

Gamification encourages agent engagement and drives desired outcomes. Our agent retention is some of the best in the industry. “, says Jay Baucom, Senior Vice President of Global Operations and CIO at Alphanumeric Systems. Call Center Best Practices Contact Center Management Customer Experience NICE inContact CXoneIf there is one single area you want to focus on in 2019 for contact center improvement, consider Performance Management.

Why Should Contact Centers Care About Employee Engagement?

Noble Systems

Gamification is an enabling technology that can help. Next we’ll look at how gamification, which uses game mechanics to encourage desired behaviors and provides a way to reward agents for meeting and exceeding expectations, can be used to start your contact center agent engagement effort.

Why Should Contact Centers Care About Employee Engagement?

Noble Systems

Gamification is an enabling technology that can help. Next we’ll look at how gamification, which uses game mechanics to encourage desired behaviors and provides a way to reward agents for meeting and exceeding expectations, can be used to start your contact center agent engagement effort.

Coaching on the Positive: 3 Steps to Enhance Contact Center Performance

NICE inContact

Additionally, you can employ gamification and recognition to track agent performance and reward them with coins and achievements that positively reinforce desired behaviors. Practice and build self-awareness. Call Center Best Practices Customer Experience Trends & Insights

Ensuring a Successful Go-Live Launch for Your Call Center Technology

NICE inContact

As with all contact center gamification , make sure you are driving the right behaviors, that all agents have an opportunity to win, and that guidelines are clear. Call Center Best Practices Contact Center Management Customer Experience

We don’t have a budget for gamification or other monetary incentives, but we’d like to improve agent engagement with the hope of reducing our agent attrition rates. Can you share some ideas to help us get started?

DMG

Question: We don’t have a budget for gamification or other monetary incentives, but we’d like to improve agent engagement with the hope of reducing our agent attrition rates. With the right practices and applications, managers can build great contact centers where people want to work because they know they are appreciated and are making a contribution every single day.

"Follow the Leader", Featuring Patrick Russell

Call Center Weekly

What are some gamification best practices you recommend, to ensure success? Although the term “gamification” is relatively new the practices is as old as contact centers themselves.

The Top Contact Center Trends to Watch in 2019 [White Paper]

Fonolo

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. It’s a bird! It’s a plane! No, it’s the top contact center trends to watch for in 2019. And we’ve got you covered.

Evolving employee engagement with Workforce Management (WFM)

teleopti

For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization. From experience Teleopti believes successful companies start with inspired people and here CEO, Olle D?ring

The Key to Great Customer Service: Collaboration

Customer Centric Support

Competition can be a great motivator, and should be sprinkled into your reward / gamification programs for variety. Customer Service Featured Best Practice Collaboration Team DynamicsWhen it comes to creating an exceptional service culture, nothing is more important than a team’s ability to collaborate well.

These 8 Technologies Are Transforming the Contact Center

DMG

The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment. The lack of best practices for carrying out a successful KM implementation resulted in a plethora of frustrated users. Gamification. Another great match for Millennials—for whom gamification’s instant recognition and gratification are big pluses—and Baby Boomers are fans as well.

Getting Comfortable at SNUG 2019

Noble Systems

One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology. So naturally, he was delighted by the event’s heavy focus on gamification, coaching, and learning management.

Don’t Motivate Today’s Employees with Yesterday’s Strategies

Verint

You can extend these best practices by using your scorecards to capture and communicate KPIs and goals from multiple systems, including but not limited to workforce optimization (WFO). You can also try using gamification techniques to support ongoing knowledge and proficiency gains. Today’s workforce looks very different than the one from just five years ago.

Call center training time comes down with these 7 technologies

TechSee

Lessonly for Chrome is an engaging onboarding platform that provides agents with individualized learning, practice opportunities in real-life customer service scenarios, and clear feedback and insights that help pinpoint areas for further improvement. In-house social networks and forums promote the sharing of best practices and knowledge across customer service teams. Gamification is an immersive, exciting experience that engages and motivates agents.

Robert C. Davis and Associates partners with TouchPoint One to drive high ROI in contact center performance improvement efforts

Robert Davis

Davis and Associates (RCDA) has announced a new partnership with TouchPoint One, a company that delivers best-in-class enterprise performance management solutions to the contact center industry that exceed their clients’ return on investment (ROI) and service delivery expectations.