Up Your Service

FEBRUARY 5, 2020

What if we took your love of presentation and interaction and questions and answers and we connected it with my passion for sharing best practice and next practice. Join the Service Leadership Workshop. Service Leadership Workshop. What would happen if we actually worked on something together? April 9 in Colombo.

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

Customer Service 153

Customer Service Customer advocacy Average Handle Time Customer centricity 153

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

Customer Service 168

Customer Service Customer retention SaaS Best practices 168

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. This is a taste of what they do to create a better customer, guest, and fan experience. My Comment: Some customer service and CX principles are universal, regardless of the industry.

Customer Service 166

Customer Service Contact Center Customer centricity Banking 166

360Connext

MAY 3, 2022

Customer experience leaders spend a lot of time looking at what’s happened. Customer experience reports are filled with discoveries. Customer feedback provides insights and real-life quotes from customers. Operational data shows leaders how customers behaved last week, last month, and last year.

Journey mapping 72

Journey mapping Customer Experience B2C Best practices 72

JustCall

DECEMBER 10, 2020

Below are 11 call center training tips and best practices to ensure your agents can deliver a positive customer experience. Call Center Agent Training Best Practices. Insights from call recordings(like the merits and faults) can be disussed to train and improvise on customer-agent interactions.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. How can leaders wrap their heads around these overwhelming mandates for customer experience excellence?

Customer Experience 77

Customer Experience Journey mapping Customer centricity Best practices 77

Cisco - Contact Center

JANUARY 10, 2023

There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant. Most importantly, workshops are customized to address the customer’s business problems, including strategy, implementation, and enablement.

Banking 145

Banking Enterprise APIs Contact Center 145

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass!

Wireless 140

Wireless Analytics Education Enterprise 140

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? Arrange action planning workshops for originating departments. For each journey phase/step, identify consequences to customers when things go right or wrong. New Wisdom for Voice of the Customer.

Customer Experience 81

Customer Experience Journey mapping Consulting Consulting 81

Myra Golden Media

JUNE 24, 2019

” I wrote this article because a workshop attendee wanted to know how to make her chat support more personal. Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations. We’re always glad to help.”

Personalization 233

Personalization Customer Experience Best practices 233

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

ClearAction

DECEMBER 27, 2017

Do Customers Experience Your Internal Collaboration — or Lack of It? “Our clients helped us see that in some cases where we weren’t collaborating, they would experience our lack of collaboration,” said Senior Vice President of Insights & Client Experience at SunTrust Bank, Jeff VanDeVelde.

Customer Experience 54

Customer Experience B2B Banking Journey mapping 54

NICE inContact

AUGUST 30, 2016

The lineup of distinguished speakers, exceptional training sessions, and hands-on workshops will provide you with instrumental tools to lead your organization into the future. Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. Technical Training. Workforce Optimization. Analytics and Platform.

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Satrix Solutions

JANUARY 2, 2019

With that said, experiential learning and in-person connections are still as important as ever, especially for customer experience professionals. If you’ve been to the Customer Success Summit in the past five years, you’ve likely seen our founder and president standing on the stage. Qualtrics Experience MGMT Summit.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. hosted as part of this fall’s Execs In The Know’s Customer Response Summit. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic.

outsourcing 52

outsourcing Contact Center Journey mapping Best practices 52

JustCall

MARCH 28, 2023

Through shared experiences, best practices, and insights gained from successes and failures, knowledge exchange occurs naturally among team members. Regular team meetings and workshops provide opportunities to discuss industry trends, new strategies, and techniques to enhance sales performance.

Sales 52

Sales CRM Best practices Morale 52

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Fonolo

AUGUST 24, 2021

Customer experience. Visual IVR , Voice Call-Backs , and Smart Routing are all great tools to decrease call volume, improve customer satisfaction, and in turn, improve agent productivity and overall work experience. Explore call center training workshops, conferences, and mentoring to provide more learning opportunities.

Call Center 148

Call Center Morale Best practices Contact Center 148

Myra Golden Media

AUGUST 3, 2018

Last week I worked with a fantastic new client in Cleveland on the chat customer experience. After my workshop in Ohio, I chatted with Amazon about a problem with my Kindle Oasis. My hope is that my takeaways might help my customer as they prepare to go live with chat in just a few weeks.

Customer Experience 159

Customer Experience Best practices 159

Totango

DECEMBER 28, 2021

Invest in Your Customer Success Team. The quality of your customers’ experience depends heavily on the quality of the service they receive from your customer success team. Creating standard operating procedures based on best practices establishes a foundation for effective training.

Best practices 95

Best practices Benchmark Education Surveys 95

Anexa BPO

NOVEMBER 6, 2022

For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Myra Golden Media

SEPTEMBER 8, 2018

This response was so perfect that I share it in many of my chat handling workshops. Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations.

Personalization 185

Personalization Accountability Customer Experience Best practices 185

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. With dialers, contact centers can greatly improve their operational efficiency, leading to a more satisfied customer base and happier agents. Prioritize Customer Experience A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Up Your Service

FEBRUARY 8, 2020

Other Articles you may enjoy: “Different People Value Different Things” by Ron Kaufman Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download). Book Ron Kaufman for your next event: [link].

Customer Service 69

Customer Service Best practices Customer Experience 69

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Wondering what is top of mind for companies when it comes to Customer Success? Top 20 Business Challenges for Customer Success According to TSIA. TSIA Resource: The State of Customer Success: 2021.

Best practices 78

Best practices Upselling Analytics SaaS 78

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Calabrio

MAY 10, 2019

As consumers have become more informed and competition amongst companies fiercer, customer experience (CX) has emerged as a key point of competitive differentiation and the contact centre as an essential part of the experience. Here are my recommendations for must-see sessions: The Basics of Customer Experience.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

Balto

JUNE 7, 2022

Balto’s proprietary AI rides alongside calls and guides contact center agents to say the right things every time — ensuring higher conversions, bulletproof compliance, faster ramp time, and delightful customer experiences. Balto will be onsite at Customer Contact Week (CCW) in Las Vegas June 20-23 at booth 401.

Coaching 52

Coaching Contact Center Best practices Technology 52

ChurnZero

MARCH 16, 2021

Building to $100M with Duo Security: You Need Marketing and Customer Success Now. Jeff Wiss, Head of Marketing and Lisa Paul, VP of Customer Success and Support at Duo Security will share best practices on how they transformed the do-to-market motion by simplifying the customer experience to help build Duo Security to $100M ARR. .

Benchmark 69

Benchmark Feedback Best practices Metrics 69

Clarabridge

APRIL 20, 2017

The time has almost come for C3, Clarabridge’s annual customer experience event. Then take a look at what we’ve planned to inspire you: In-depth workshops. Industry experts Blake Morgan and Jeannie Walters will be offering their insights in exclusive pre-conference workshops. We’ve planned workshops with industry experts.

Analytics 60

Analytics Education Best practices Customer Experience 60

Natalie Petouhof

SEPTEMBER 23, 2018

There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Field Service Demos, Workshops, Networking…. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…. Want some Dreamforce sessions especially design to build your career in Customer Service?

Best practices 75

Best practices Customer Service Contact Center Technology 75

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Aspect

OCTOBER 21, 2019

We can’t confirm the availability of cheeseburgers, but there will be analysts, thought leaders and product experts sharing best practices with each other at LISTEN 2019, hosted by CallMiner. More engaged agents, higher quality customer interactions, and improved customer experience all at a lower operating cost.

Best practices 48

Best practices Quality management Consulting Consulting 48

NobelBiz

JULY 31, 2023

By ensuring that each customer’s call is treated as paramount, businesses send a clear message: “We value your time and concerns.” By collecting customer information, a queue can quickly match a customer with an agent who can solve their problem.” Lean more about the NobelBiz OMNI+ Call Queue System here.

Wait times 52

Wait times Telecommunications Call Center CRM 52