InGenius

DECEMBER 19, 2019

In February, Upland announced new solution suites, bringing together powerful, best-of-breed software from across the Upland portfolio, to enable enterprise productivity. The InGenius team held our first Virtual User Conference, for customers and for partners, sharing business updates along with product roadmap and success updates.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

SmartKarrot

OCTOBER 20, 2022

Role: Customer Success Manager Location: Remote, New York, NY, US Organization: Tremendous As a Customer Success Manager, you will onboard high-value clients. This consists of running onboarding sessions, managing timelines, and ensuring the new sales wins come to fruition successfully. Account management.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

CSM Practice

FEBRUARY 24, 2020

The metrics proposed in this blog provide a means to track the performance of your customer success team and its initiatives: 1. Onboarding Rating. During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. 5. Advocacy Activity.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

CSM Practice

FEBRUARY 24, 2020

The metrics proposed in this blog provide a means to track the performance of your customer success team and its initiatives: 1. Onboarding Rating. During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. 5. Advocacy Activity.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

The metrics proposed in this blog provide a means to track the performance of your customer success team and its initiatives: 1. Onboarding Rating. During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. 5. Advocacy Activity.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

Education Services Group

JULY 5, 2023

The Service and Loyalty stages of the customer journey offer the perfect opportunity for CS to drive expansion by providing Sales with hot leads. As trusted advisors to their customers, CSMs shouldn’t necessarily be tasked with closing these contracts. Then, pass those leads along to Sales.

Journey mapping 52

Journey mapping Engineering Sales Enterprise 52

SmartKarrot

NOVEMBER 15, 2021

Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors. Ensure customer success team is adhering to customer engagement best practices.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

APRIL 5, 2022

Role: Enterprise Customer Success Director. As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Capture customer stories to highlight wins and inspire customer advocacy.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

FEBRUARY 18, 2022

Implement best practices, process improvements, playbooks, and feedback loop to ensure the team is having consistently valuable conversations with customers. Work closely with internal teams (Product, Sales, Marketing, Success-Growth) to align priorities with customer needs and deliver increasing value over time.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Establish executive-level customer relationships with the most strategic customers.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

DECEMBER 16, 2021

Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Consistent development of their team by leading and modeling the best practices for managing the customer journey. Be the voice of customers to inform the sales process and product roadmap.

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Client Success Manager, you will handle a portfolio of enterprise merchant accounts to develop strategic, long-term business relationships.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

Enterprise 10

Enterprise Customer advocacy Best practices Sales 10

Customer Guru

AUGUST 21, 2018

He is the co-author of the book “The Challenger Sale, The Challenger Customer and The Effortless Experience” He is also an experienced advisor to senior executives on sales, service and customer experience. Matt is Chief Product and Research Officer at Tethr, an AI-powered VoC intelligence platform.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

SmartKarrot

JULY 2, 2020

The mission is to ensure customer success and thus renewals through building strong relationships and providing ongoing solutions besides driving product adoption and usage. Partner with the Sales team to meet or exceed client revenue goals. You will be the primary point of contact to the customers.

Customer advocacy 10

Customer advocacy Accountability Enterprise Education 10

SmartKarrot

JANUARY 28, 2021

Identify talent to scale your team and empower them to make the best decision for each issue they face. Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Develop a strong understanding of the technology to effectively assist the customers. Apply here: [link].

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

AUGUST 13, 2021

Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. Become a trusted advisor and advocate for customers’ executive sponsor(s). Become a trusted advisor and advocate for customers’ executive sponsor(s).

Consulting 10

Consulting Consulting Customer advocacy Engineering 10

CSM Practice

JANUARY 17, 2017

To try and assess the answer to this question, I interviewed Noy Bar, Americas Region Customer Success Manager at HP Enterprise and Anna Connell, Sr. Director of Global Subscription Sales at Proofpoint. Traditionally speaking, on-premise clients are not accustomed to having a formal Customer Success program.

SaaS 40

SaaS Accountability Metrics Enterprise 40

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io Maximize customer retention metrics.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Create and accelerate customer’s growth plans. Be a true proponent of customer advocacy. Apply here: [link].

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

DECEMBER 20, 2021

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Customer advocacy 3

Customer advocacy Best practices Government Engineering 3

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. The Director of Customer Success comes somewhere in the middle of the corporate ladder. Forming upselling and cross-selling strategies.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Peter Armaly. Jay Nathan.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

JANUARY 8, 2021

Staci Satterwhite, Chief Customer Officer, Khoros. Staci brings over 25 years of technology experience to Khoros, including leadership roles at top services and sales companies like Microsoft, Vignette, HEALTHCAREfirst, and Dell. Jennifer Lovette, Senior Vice President of Customer Success, Invoca. Follow Diane on LinkedIn. .

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. Large enterprises have a well-laid structure of the whole department with a proper reporting mechanism. The Director of Customer Success comes somewhere in the middle of the corporate ladder. Forming upselling and cross-selling strategies.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 10) Close the Loop with Your Customer Base.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 10) Close the Loop with Your Customer Base.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90