Creative Virtual

FEBRUARY 9, 2021

Last week Creative Virtual joined our partner Spitch as co-sponsors of The European Chatbot & Conversational AI Summit. The event was 100% virtual this year and featured two afternoons of various presentations, workshops, and panel debates. By Liam Ryan, Sales Director.

Chatbots 59

Chatbots Best practices Technology Sales 59

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.

Chatbots 105

Chatbots Airlines Healthcare Self service 105

REVE Chat Blog

APRIL 29, 2020

Chatbots for lead generation is the latest tool to help marketers to connect and engage with their prospects in an automated way. “28% Hence sales and lead generation is one of the key areas where companies can see the direct impact of using chatbots. Why chatbots are important for lead generation? Source: Drift.

Chatbots 119

Chatbots Education Real estate Healthcare 119

Comm100

MARCH 16, 2022

We will also discuss how government can improve customer service while meeting today’s strict security standards, exploring new approaches and tools with real-world examples and best practices. . However, chatbots in government are now changing this. . AI chatbots. Source: Why are Top Brands Embracing AI Chatbots?,

Government 82

Government Best practices Customer Service Chatbots 82

Comm100

NOVEMBER 13, 2022

A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Customer service chatbots don’t just benefit the end consumer.

Chatbots 52

Chatbots Wait times Healthcare Banking 52

Anexa BPO

DECEMBER 3, 2022

This year’s EXPO RC event, held in Madrid, focused on the theme of “Innovation and Digital Transformation,” and brought together industry experts and professionals to discuss the latest trends and best practices in customer service.

Customer Service 40

Customer Service outsourcing Best practices Chatbots 40

Babelforce

MARCH 12, 2020

And some contact centers have to do all that without much support from the rest of the business… But here are some call center best practices that should make your job easier. #1 Best practice’ should mean best for you and best for customers. Data hygiene is itself some call center best practice.

Best practices 52

Best practices Call Center Interactive Voice Response Surveys 52

Creative Virtual

MAY 28, 2020

Do you have a chatbot or virtual agent on your roadmap? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents. Questions to ask when selecting a chatbot or virtual agent solution. Can’t attend the live event?

Virtual Agent 52

Virtual Agent Chatbots Self service Best practices 52

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

bold360 Blog

MARCH 26, 2020

Employees and customers are turning to self-service tools, in the form of chats, messaging and conversational bots, so you’ll need to enable these tools in order to deliver great CX and EX while reducing legacy dependencies on brick-and-mortar and live events that aren’t feasible in a time of social distancing.

Employee engagement 66

Employee engagement Chatbots Self service Customer centricity 66

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 127

Best practices Government Engineering Accountability 127

Anexa BPO

NOVEMBER 6, 2022

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Hodusoft

SEPTEMBER 27, 2023

About the BPO Innovation Summit and Awards The BPO Innovation Summit and Awards is an excellent event that brings together industry leaders and innovators in the field of BPO and other customer service sectors.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Call Design

AUGUST 9, 2021

The advent of web interfaces, such as queries through chatbots or social media, means the focus is now on the entire business’ omnichannel experience. Modern-day AI makes decisions and outputs based on the analysis of previous events, then makes a consolidated prediction for future outcomes.

Interactive Voice Response 78

Interactive Voice Response Chatbots Coaching Virtual Agent 78

Totango

AUGUST 5, 2021

Communication technology may create additional problems if customers reach out for support through tools such as email and chatbots only to meet frustration with slow responses or the inability to connect with human help. Strategies for Communicating with Upset Customers: 4 Best Practices. Miscommunications.

Chatbots 118

Chatbots Best practices Interactive Voice Response Technology 118

JustCall

APRIL 8, 2024

However, unexpected surges can also occur due to promotional campaigns or external events. Read more | Call center optimization: Best practices & strategies How to scale call center operations? Invest in AI and chatbots Integrate AI-powered chatbots to efficiently handle routine inquiries, automate responses and route calls.

Call Center 40

Call Center Interactive Voice Response Self service Chatbots 40

Comm100

JANUARY 11, 2023

In customer service, automation is commonly seen in the form of chatbots. Chatbots can respond to customer queries, answering the common requests, immediately and 24/7. According to a study on chatbot impact , overall market preference for chatbots as the primary mode of communication for customer service now sits at 45%.

Customer Service 87

Customer Service Chatbots Healthcare Wait times 87

Creative Virtual

OCTOBER 9, 2018

Co-located with AI & Robotics: The Main Event, CXtech will explore what’s new, what’s working and what’s coming next in customer experience (CX) technologies as companies are connecting with customers like never before. Previously a sponsor of the AI & Robotics event, Creative Virtual is pleased to be a partner for CXtech this year.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

JustCall

JANUARY 23, 2024

Using WhatsApp for business lets you connect personally with your customers, send automated responses , use a chatbot to address simple queries, and gather data to create more personalized experiences. There are additional tools that you can integrate with WhatsApp to provide advanced features like live chat, chatbots, etc.

APIs 52

APIs Multichannel Chatbots Accountability 52

JustCall

MARCH 14, 2023

This can be done through personalized emails, website recommendations, or even chatbots. This can be done through chatbots that use customer data to provide relevant answers or through customer service agents who have access to customer data. Chatbots can operate 24/7, improving response times and increasing customer satisfaction.

Customer Experience 52

Customer Experience Banking Chatbots Interactive Voice Response 52

Eptica

NOVEMBER 8, 2017

At a recent Gartner event , analysts Olive Huang and Jenny Sussin ran through 10 key areas to help establish customer centricity into your brand. To achieve this put in place a single, centralized, comprehensive knowledge base that underpins self-service, chatbots and your agents. I am going to focus on four of them here.

Customer centricity 96

Customer centricity Chief Customer Officer Chatbots Best practices 96

Creative Virtual

SEPTEMBER 6, 2018

Following on from C3 London held in May, the event will explore conversational platforms and how organizations can unlock the power of machine learning, natural language processing and intelligent assistance. You can find more information about the conference and the full agenda on the C3 San Francisco event website.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Creative Virtual

JUNE 11, 2019

The Customer Experience Management (CXM) 2019 event that took place in Mumbai on 25th April at the Hilton Hotel turned out to be a wonderful experience for Creative Virtual. The event also witnessed the participation of market leaders in an array of fields. Creative Virtual sponsored the event as the CX Product Leader Partner.

Chatbots 40

Chatbots Virtual Agent Self service Best practices 40

Creative Virtual

MARCH 25, 2019

Tickets for the UK’s biggest customer and user experience event are free and will give you access to several other co-located events, including the Call & Contact Centre Expo and the Marketing Technology Expo. Tickets for C+UX are free, but you must register in advance through the event website.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Interactive Voice Response 40

Creative Virtual

SEPTEMBER 24, 2019

For as long as virtual agents and chatbots have been used by companies to provide customer self-service, they have been criticised for removing the human touch from interactions and taking away the opportunity to build an emotional connection with customers. By Mandy Reed, Global Head of Marketing.

Self service 40

Self service Virtual Agent Chatbots Best practices 40

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. They don’t have to start over at each point.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

AWS Machine Learning

MARCH 14, 2024

By the end, you will have solid guidelines and a helpful flow chart for determining the best method to develop your own FM-powered applications, grounded in real-life examples. Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs.

Best practices 110

Best practices Engineering Chatbots Enterprise 110

Creative Virtual

NOVEMBER 10, 2020

Like many industry events this year, the annual HKCCA (Hong Kong Customer Contact Association) Symposium went virtual on 5 November. Our partner Continuous Technologies (CTINT) was once again an event sponsor and graciously invited me to present on the Symposium theme of Future Fit. By Chris Ezekiel, Founder & CEO.

Virtual Agent 52

Virtual Agent Chatbots Best practices Technology 52

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Top lead generation ideas & best practices that work.

Best practices 77

Best practices B2B Sales Chatbots 77

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Not all the best practices are tactics that work in a similar way. Best practice for B2B content lead generation: Identify your audience – It is critical to figure out your target audience to create content that revolves around their expectations.

B2B 71

B2B Best practices CRM Sales 71

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. They don’t have to start over at each point.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Creative Virtual

DECEMBER 19, 2018

From the delicious smoked salmon and cheese bagels served for breakfast to the final moments of the drinks reception at the end of the day, the event highlighted companies’ increased focus on improving engagement across the board. During his session, Chris shared a few live demonstrations to illustrate industry best practices.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

Fonolo

NOVEMBER 11, 2022

Since you’re here, you can enjoy an appetizer before the main event. AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. . Regulatory oversight and swift development of best practices is a must. .

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. They turned to our team for advice and assistance in keeping their virtual agent and chatbot solutions updated and proactively relieving pressure from their contact centres.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Global Response

JANUARY 22, 2024

Let’s look at three more nuanced ways AI is shaping the industry: AI-powered chatbots and virtual assistants enhance the customer support live agents provide. When paired with the proper amount of human touch, AI-powered chatbots improve customer satisfaction and engagement. Outsourcing exposes you to new and innovative ideas.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

Creative Virtual

JUNE 13, 2019

Over the years, we’ve developed an expertise in creating, implementing and maintaining chatbot, virtual agent and live chat solutions for major financial organisations. This one-day interactive event will be held on Thursday, 27 June at The Shard in London.

Virtual Agent 40

Virtual Agent Customer Experience Chatbots Best practices 40