Totango

JUNE 24, 2022

At the same time, the distinctive nature of SaaS offers unique advantages for customer success management, including the ability to engage customers digitally, the technological means to automate successful results, and opportunities to leverage customer feedback. SaaS success outcomes can be defined in terms of measurable digital benchmarks.

Best practices 103

Best practices SaaS Journey mapping B2C 103

AWS Machine Learning

APRIL 26, 2024

Code generation DBRX models demonstrate benchmarked strengths for coding tasks. user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly.

Transportation 94

Transportation Scripts Accountability Benchmark 94

AWS Machine Learning

OCTOBER 27, 2022

Our benchmarks show up to 46% price performance benefit after enabling heterogeneous clusters in a CPU-bound TensorFlow computer vision model training. Performance benchmark results. You can build logic in your training script to assign the instance groups to certain training and data processing tasks.

Scripts 68

Scripts Benchmark Metrics Transportation 68

AWS Machine Learning

OCTOBER 31, 2022

Sharded data parallelism is purpose-built for extreme-scale models and uses Amazon in-house MiCS technology under the hood, a science effort to minimize the communication scale by bringing down expensive communication overhead rooted in parameter gathering and gradient synchronization. The notebook uses the script data_prep_512.py

Scripts 64

Scripts Benchmark APIs Engineering 64

AWS Machine Learning

NOVEMBER 27, 2023

In this post, we dive deep into the new features with the latest release of LMI DLCs, discuss performance benchmarks, and outline the steps required to deploy LLMs with LMI DLCs to maximize performance and reduce costs. Performance benchmarking results We compared the performance of the latest SageMaker LMI DLCs version (0.25.0)

Engineering 86

Engineering Benchmark Scripts Advertising 86

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Procedural and Technological Tips for International Call Centres.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

MAY 22, 2024

SageMaker starts and manages all of the necessary Amazon Elastic Compute Cloud (Amazon EC2) instances for us, supplies the appropriate Hugging Face container, uploads the specified scripts, and downloads data from our S3 bucket to the container to /opt/ml/input/data. She graduated from TU Delft with a degree in Data Science & Technology.

Scripts 103

Scripts Engineering Accountability APIs 103

AWS Machine Learning

DECEMBER 5, 2023

In this post, we show a high-level overview of how SMDDP works, how you can enable SMDDP in your Amazon SageMaker training scripts, and the performance improvements you can expect. With this technology, we’re able to pipeline the intra-node and inter-node data movement. GDRCopy to coordinate local NVLink and EFA network traffic.

Benchmark 79

Benchmark Engineering Scripts Metrics 79

AWS Machine Learning

MARCH 20, 2023

Overview of the technology EC2 C6i instances are powered by third-generation Intel Xeon Scalable processors (also called Ice Lake) with an all-core turbo frequency of 3.5 Refer to the appendix for instance details and benchmark data. Use the supplied Python scripts for quantization. py scripts for testing.

Calibration 77

Calibration Scripts Benchmark APIs 77

AWS Machine Learning

NOVEMBER 29, 2023

Each trained model needs to be benchmarked against many tasks not only to assess its performances but also to compare it with other existing models, to identify areas that needs improvements and finally, to keep track of advancements in the field. These benchmarks have leaderboards that can be used to compare and contrast evaluated models.

Benchmark 79

Benchmark Metrics Engineering APIs 79

Enghouse Interactive

JULY 29, 2021

of business executives (2020 NTT/DiData Customer Experience Benchmarking Study), see the customer experience that their organizations provide as a key differentiator and the number one indicator of their overall strategic leadership. And it may be no more than an innocent, off-script comment that causes the issue.

Scripts 96

Scripts Contact Center Benchmark CRM 96

AWS Machine Learning

MARCH 13, 2024

Gemma model Gemma is a family of lightweight, state-of-the-art models built from the same research and technology used to create the Gemini models. The `if __name__ == "__main__"` block checks if the script is being run directly or imported. Evaluate model on test set, compare to benchmarks, analyze errors and biases.

Benchmark 101

Benchmark Scripts APIs Feedback 101

Global Response

MARCH 20, 2023

While this varies some by industry, 6 minutes is a standard benchmark to aim for in the beginning. Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? What scripts or key language or techniques were used in these calls? Check QA logs.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

JUNE 6, 2023

Several new technologies including torch.compile, TorchDynamo, AOTAutograd, PrimTorch, and TorchInductor have been included in the PyTorch2.0 The following figure shows a performance benchmark of fine-tuning a RoBERTa model on Amazon EC2 p4d.24xlarge Run your DLC container with a model training script to fine-tune the RoBERTa model.

Scripts 68

Scripts APIs Benchmark Management 68

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a HyperPod cluster with an SSSD-enabled lifecycle script Next, you create a HyperPod cluster with LDAPS/Active Directory integration.

Scripts 82

Scripts Engineering Management Benchmark 82

Talkdesk

MAY 12, 2020

The latest trend in at-home agent training centers around online, specialized tools that offer hands-on practice with a contact center interface, testing employees’ ability to learn and adapt to a technology they’ll be using daily. Allow them to listen to recordings and also provide online scripts.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

AWS Machine Learning

APRIL 12, 2023

The code to invoke the pipeline script is available in the Studio notebooks, and we can change the hyperparameters and input/output when invoking the pipeline. This is quite different from our earlier method where we had all the parameters hard coded within the scripts and all the processes were inextricably linked.

Scripts 78

Scripts APIs Metrics Best practices 78

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

AUGUST 16, 2023

Prepare the BigEarthNet-S2 dataset BigEarthNet-S2 is a benchmark archive that contains 590,325 multispectral images collected by the Sentinel-2 satellite. To train the classifier, we create a SageMaker PyTorch Estimator that runs the training script, eval_linear.py. file: init_distributed_mode function in the util.py

Scripts 70

Scripts Analytics Technology Benchmark 70

AWS Machine Learning

FEBRUARY 16, 2023

Briefly, this is made possible by an installation script specified by CustomActions in the YAML file used for creating the ParallelCluster (see Create ParallelCluster ). You can invoke neuron-top during the training script run to inspect NeuronCore utilization at each node. Complete instructions can be found on GitHub.

Scripts 82

Scripts APIs Benchmark Engineering 82

AWS Machine Learning

DECEMBER 16, 2022

Earlier this year, SMP launched sharded data parallelism , a distributed training technique powered by Amazon in-house MiCS technology under the hood. Finally, we’ll benchmark performance of 13B, 50B, and 100B parameter auto-regressive models and wrap up with future work. Benchmarking performance. 13B parameter GPT-NeoX.

Benchmark 68

Benchmark Engineering APIs Scripts 68

NobelBiz

JULY 25, 2023

It’s the technological marvel that deciphers vast streams of customer interactions, offering invaluable insights to the very heart of a business’s operations. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.

Analytics 98

Analytics Call Center Scripts Contact center software 98

AWS Machine Learning

JANUARY 13, 2023

For benchmark analysis, we considered the task of predicting the in-hospital mortality of patients [2]. You can place the data in any folder of your choice, as long as the path is consistently referenced in the training script and has access enabled. Import the data loader into the training script. and data_loader.py

Analytics 69

Analytics Healthcare Scripts Accountability 69

Comm100

DECEMBER 16, 2019

Report: 2019 Live Chat Benchmark Report. Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. Slide Share: Customer Contact Week Digital’s Disruptive Technology Review of Live Chat. eBook: 101 Ready-to-Use Live Chat Scripts. Demystifying chatbots and AI.

Chatbots 52

Chatbots Benchmark Scripts Best practices 52

AWS Machine Learning

AUGUST 3, 2022

In this post, we walk you through the benchmarking process and the results we obtained while working on subsampled datasets. Sampling configuration and benchmarking process. This was done by using a custom script designed to create subsampled datasets in which each entity type appears at least k times, within a minimum of n documents.

Benchmark 66

Benchmark APIs Metrics Scripts 66

Help Scout

JULY 13, 2021

Don’t wait for a customer to report it; use technology to spot out-of-bounds situations. Read Email Response Times: Benchmarks and Tips for Support for practical advice. This one was a robot, but there are plenty of real humans who aren’t able to break from the script even when the play suddenly has a new act.

Customer Service 136

Customer Service Scripts Chatbots Airlines 136

AWS Machine Learning

NOVEMBER 16, 2022

Behind the scenes, Amazon Rekognition is based on a deep learning technology. The deployments are done using bash scripts, and in this case we use the following command: bash malware_detection_deployment_scripts/deploy.sh -s ' ' -b 'malware- detection- -artifacts' -p -r " " -a. AWS_ACCOUNT – AWS Account ID. Average precision – 0.938.

Scripts 76

Scripts Metrics Accountability Benchmark 76

AWS Machine Learning

DECEMBER 16, 2022

In this post, we outline the key benefits and pain points addressed by SageMaker Training Managed Warm Pools, as well as benchmarks and best practices. Benchmarks. We performed benchmarking tests to measure job startup latency using a 1.34 Overview of SageMaker Training Managed Warm Pools. When should you use warm pools?

Best practices 75

Best practices Management Engineering Benchmark 75

NobelBiz

FEBRUARY 15, 2023

Key Points CCaaS is paramount to successfully add a new communication channel You must consider the tone, scripts and pace of new channels Your Call Center must track the right KPIs for every new channel How to add a new communication channel in a call center? This can take the form of training on technology skills and tactics.

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

Enghouse Interactive

OCTOBER 21, 2020

As noted in the 2019 Dimension Data Customer Experience (CX) Benchmarking report: 88% of contact center decision-makers expect self-service volumes to increase over the next 12 months. These interactions will become longer – so traditional productivity measurements and benchmarks will no longer be relevant and will have to be redefined.

Self service 76

Self service Contact Center Benchmark Chatbots 76

AWS Machine Learning

APRIL 17, 2023

Businesses are beginning to evaluate new cutting-edge applications of the technology in text, image, audio, and video generation that have the potential to revolutionize the services they provide and the ways they interact with customers. We showcase the bring-your-own-script option in this post.

Engineering 77

Engineering Benchmark Scripts industry standards 77

JustCall

APRIL 26, 2022

The technology works by transcribing conversations and analyzing them, often in real-time, to gain insights into what was said, how it was said, the context of the conversation, and the overall sentiment. Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script.

Coaching 52

Coaching Benchmark Sales Analytics 52

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Standardizing touchpoint procedures positions you to leverage technology to automate workflows supporting each touchpoint.

B2B 116

B2B Journey mapping SaaS Engineering 116

JustCall

MARCH 13, 2023

A good first call resolution rate varies by industry, but a generally accepted benchmark is around 70-80%. To achieve first call resolution: Train and empower staff Use data analytics to identify patterns and anticipate issues Implement self-service options Measure FCR regularly Continuously evaluate and improve processes.

First call resolution 40

First call resolution Self service Metrics Benchmark 40

Fonolo

MAY 23, 2018

One of the most serious symptoms of ailing call centers is a lack of a technological infrastructure, an organizational backbone that would greatly improve both response times and customer-agent relationships. While technology can potentially be a life-saver, we mustn’t forget the true heart of the call center: The people.

Call Center 86

Call Center Benchmark Scripts Contact Center 86

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Using advanced technology solutions can make all the difference here. The global market for conversation intelligence platforms is projected to reach $18.4

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

MARCH 9, 2023

Look at the product from the customers’ point of view to better model your contact center scripts. These technologies are proactive and autonomous to a certain extent, helping you expedite your operations backed with data-heavy insights. You can further categorize the scripts to help with a more extensive training session.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40