AWS Machine Learning

DECEMBER 5, 2023

In this post, we show a high-level overview of how SMDDP works, how you can enable SMDDP in your Amazon SageMaker training scripts, and the performance improvements you can expect. Below is a sample result on 32 p4d instances comparing NCCL and SMDDP AllGather. 24xlarge nodes (512 NVIDIA A100 GPUs) PyTorch FSDP 97.89

Benchmark 89

Benchmark Engineering Scripts Metrics 89

AWS Machine Learning

MARCH 20, 2023

Refer to the appendix for instance details and benchmark data. Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. Benchmark data The following table compares the cost and relative performance between c5 and c6 instances.

Calibration 85

Calibration Scripts Benchmark APIs 85

Spearline

AUGUST 26, 2022

Well, good news; at Spearline, we have a powerful scheduling tool that will execute test scripts in front of your WebRTC application at any interval throughout the day and night, alerting you to issues before your users even notice. Is your beauty sleep interrupted with nightmares of bad user experiences throughout the week?

Scripts 98

Scripts Benchmark Metrics Contact Center 98

AWS Machine Learning

FEBRUARY 1, 2023

These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies. Create a training container image Next, we need to create a training container image that includes the PyTorch training script along with any dependencies.

Scripts 96

Scripts Benchmark Management Enterprise 96

Fonolo

DECEMBER 15, 2022

Keep them up to date on new policies, best customer support practices, adjustments to the call center script, and more. TIP: Call center scripts should be considered living documents, as they’ll need to be regularly updated to align with new industry trends, department goals, and both agent and customer feedback.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Global Response

MARCH 20, 2023

While this varies some by industry, 6 minutes is a standard benchmark to aim for in the beginning. Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? What scripts or key language or techniques were used in these calls? Check QA logs.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

FEBRUARY 27, 2024

This was the perfect place to start for our prototype—not only would Axfood gain a new AI/ML platform, but we would also get a chance to benchmark our ML capabilities and learn from leading AWS experts. If discrepancies arise, a business logic within the postprocessing script assesses whether retraining the model is necessary.

Best practices 120

Best practices Engineering Scripts Analytics 120

Talkdesk

MAY 12, 2020

It would also be helpful to give new hires information on which KPIs managers will assess, how these are tied to performance evaluations, and practical tips on how to hit their KPI benchmarks. Allow them to listen to recordings and also provide online scripts. Choose recordings that will help you demonstrate a specific point (i.e.,

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

Enghouse Interactive

JULY 29, 2021

of business executives (2020 NTT/DiData Customer Experience Benchmarking Study), see the customer experience that their organizations provide as a key differentiator and the number one indicator of their overall strategic leadership. And it may be no more than an innocent, off-script comment that causes the issue.

Scripts 96

Scripts Contact Center Benchmark CRM 96

AWS Machine Learning

AUGUST 16, 2023

Prepare the BigEarthNet-S2 dataset BigEarthNet-S2 is a benchmark archive that contains 590,325 multispectral images collected by the Sentinel-2 satellite. To train the classifier, we create a SageMaker PyTorch Estimator that runs the training script, eval_linear.py. file: init_distributed_mode function in the util.py

Scripts 78

Scripts Analytics Technology Benchmark 78

AWS Machine Learning

AUGUST 3, 2022

In this post, we walk you through the benchmarking process and the results we obtained while working on subsampled datasets. Sampling configuration and benchmarking process. This was done by using a custom script designed to create subsampled datasets in which each entity type appears at least k times, within a minimum of n documents.

Benchmark 73

Benchmark APIs Metrics Scripts 73

OctopusTech

JULY 27, 2022

Create a script. Creating a solid framework of your script is the best call center practice as it will help the representatives know how to start and process the call. A planned script will help the operator to easily detect the problems as they can always find hindrances on the same level of call.

Best practices 62

Best practices Call Center Scripts Feedback 62

Balto

MAY 13, 2022

Guided playbooks can help build confidence for agents because they don’t have to memorize scripts or try to retain vast amounts of information. Gamification can range from leaderboards and point contests for hitting benchmarks to progress bars that track performance. 64% of agents said they wanted change to their scripts.

Contact Center 52

Contact Center Gamification Scripts Coaching 52

Balto

SEPTEMBER 23, 2022

Experienced Agents Want to Go Off-Script. Even when you’ve got your playbook dialed in, agents often want to go off-script and make changes. Going “off script” isn’t necessarily a bad thing if you’re getting the results you want. Nearly two-thirds of the agents we surveyed said they wanted changes.

Scripts 52

Scripts Gamification Benchmark Surveys 52

Help Scout

JULY 13, 2021

Read Email Response Times: Benchmarks and Tips for Support for practical advice. This one was a robot, but there are plenty of real humans who aren’t able to break from the script even when the play suddenly has a new act. Be careful about scripting customer service responses too tightly. You’ll spot the rough edges more easily.

Customer Service 136

Customer Service Scripts Chatbots Airlines 136

Calltools

FEBRUARY 16, 2022

There is no benchmark that determines whether your CPA is good enough or not. This may involve additional training for your agents, reviewing your sales script, or considering other marketing techniques such as offers and discounts. Sales script that needs improvement. An outdated or inadequate CRM system. Poor lead sources.

Metrics 52

Metrics Scripts Sales CRM 52

Comm100

JULY 5, 2022

The best data to train your bot comes from the resources you’ve already built, including chat scripts, your knowledge base, and FAQs. A good benchmark is 5-10 examples for each intent to start. You should also think about how you’ll train your chatbot. Building your bot. The first step to building your bot is adding intents.

Chatbots 79

Chatbots Benchmark Scripts Customer Service 79

Balto

JUNE 13, 2022

Industry benchmarks put the call escalation rate at about 10%. When you see your manager requests rise, especially if they go above that benchmark, it’s a sign something’s not right. A survey by Balto showed that 64% of agents thought there needed to be changes to scripts. However, most agents are never asked.

Management 52

Management Contact center software Coaching Contact Center 52

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Hodusoft

MAY 2, 2021

One of the key benchmarks to measure the efficiency of transportation companies is their ability to provide better customer service. Voicemail: The feature allows call center agents to record a script when they are away to let customers know what to do.

Transportation 72

Transportation call center software Call Center Interactive Voice Response 72

Enghouse Interactive

OCTOBER 21, 2020

As noted in the 2019 Dimension Data Customer Experience (CX) Benchmarking report: 88% of contact center decision-makers expect self-service volumes to increase over the next 12 months. These interactions will become longer – so traditional productivity measurements and benchmarks will no longer be relevant and will have to be redefined.

Self service 76

Self service Contact Center Benchmark Chatbots 76

NobelBiz

FEBRUARY 15, 2023

Key Points CCaaS is paramount to successfully add a new communication channel You must consider the tone, scripts and pace of new channels Your Call Center must track the right KPIs for every new channel How to add a new communication channel in a call center? For Example: Starting a Webchat, requires real anticipation and preparation.

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

JustCall

MARCH 13, 2023

A good first call resolution rate varies by industry, but a generally accepted benchmark is around 70-80%. To achieve first call resolution: Train and empower staff Use data analytics to identify patterns and anticipate issues Implement self-service options Measure FCR regularly Continuously evaluate and improve processes.

First call resolution 40

First call resolution Self service Metrics Benchmark 40

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. Comm100’s 2020 Live Chat Benchmark Report found that 74.5

B2C 83

B2C B2B Benchmark Best practices 83

LiveChat

OCTOBER 24, 2019

Local Customer Service Benchmark. If you’re LiveChat customer and have at least Team plan, you can see benchmark data for main customer service metrics. Benchmark is available in the Reports section for the following reports: total chats, chat satisfaction, chat duration, and response times. Why is it helpful? How to use it?

Benchmark 51

Benchmark Management Metrics Scripts 51

Solvvy

FEBRUARY 5, 2020

Learn What Industry Benchmarks Look Like. We’ve previously gathered some common customer service benchmarks for all companies to use as guidance, which include: Acknowledgement rate: 100%. Take Zappos, for example. Here are some tips for getting started. Time to first response: 60 minutes. Total handle time: 24 hours.

Customer Service 64

Customer Service Benchmark Average Handle Time Self service 64

Dialer 360

MAY 3, 2023

Sales targets are the lifeblood of any call center, as they serve as a benchmark for measuring the performance and success of the company. Improve Call Scripts Call scripts play a crucial role in achieving sales targets in a call center.

Call Center 26

Call Center Sales Abandon rate Scripts 26

Fonolo

APRIL 5, 2018

We can all relate to being on the phone with a call center agent who is clearly stuck on their call script, and doesn’t seem to care about your concerns. Understanding Industry Benchmarks. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Making the Most of Customer Feedback.

Customer Service 90

Customer Service Call Center Benchmark Scripts 90

SharpenCX

AUGUST 26, 2020

This can include things like: Spending time updating outdated call scripts Improving the feedback sharing process between customer service and other teams Finding new learning opportunities for the team to level up their skills Putting measures in place to stay mentally healthy when working from home. Be a Good Performance Assessor.

Call Center 67

Call Center Abandon rate Management Benchmark 67

PeopleMetrics

JUNE 30, 2014

Our Cx Culture Navigator benchmarking study included an assessment of the opinions of around 2,800 employees across 10 different organizations. When you listen to employee/customer interactions you hear scripted conversations and inflexible policies not real people with individual discretion to take the right action for the customer.

Customer centricity 111

Customer centricity Benchmark Scripts Customer retention 111

Totango

AUGUST 23, 2022

For each touchpoint, identify which KPIs you can use to set goals and benchmarks, measure outcomes, and evaluate the performance. Totango’s SuccessBLOCs have built-in KPIs and scripts to automatically or manually trigger optimized workflows, called SuccessPlays , appropriate to what the KPI data indicates for a particular customer.

B2B 115

B2B Journey mapping SaaS Engineering 115

Hodusoft

JULY 3, 2023

The AHT benchmark for financial services as well as the business and IT sector is four minutes and 45 seconds. Also, use standardized call center scripts and templates for common customer queries and issues. These scripts can guide agents in providing consistent and concise responses, enabling faster resolution of customer problems.

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

GetFeedback

AUGUST 14, 2019

Flip the script on your results and use that as a motivator. But if you are just starting to explore customer feedback in general, this is a simple way to get started and then benchmark against in the future. Review and benchmark CSAT at several points along the journey. That alone is a powerful way to use CSAT.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

Up Your Service

OCTOBER 19, 2015

In such cases, standards provide a useful benchmark, especially for new employees learning how to do the job. But service standards can also be too rigid, or too scripted, and inadvertently degrade a service experience or cause damage to a service brand. Standards can also support your brand.

Technical Support 106

Technical Support Education Scripts Benchmark 106

Fonolo

MAY 23, 2018

It likewise provides them with some agency, and humanity, by encouraging them to show the personality that lives behind their call script; and. Understanding Industry Benchmarks. Go for a daily down-lo: Fitting in a one-on-one session with each agent, from 30 seconds to 30 minutes, is enlightening for all parties. Plus So Much More!

Call Center 86

Call Center Benchmark Scripts Contact Center 86

Enghouse Interactive

NOVEMBER 27, 2020

Quite often super agents will have to deviate from the script or standard process. So, traditional productivity measurements and benchmarks won’t be relevant. At the same time, they must retain ownership of the issue and focus on delivering a timely response. Clearly, super agents are a step-change in the contact centre.

Self service 58

Self service Benchmark Scripts Best practices 58

JustCall

JULY 23, 2020

However, there's an industry benchmark based on which you can assess your performance. According to industry benchmark research, the average sales cycle length for B2B companies is 102 days ( source ). How does your win rate fare against the industry benchmark? Cold Calling Scripts| 10 Cold Calling Scripts to Convert Prospects.

Sales 52

Sales Metrics Upselling Benchmark 52