delighted

JANUARY 28, 2020

Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. If you send your NPS survey too early, your customers may not have a full story to tell. The old way of timing customer feedback surveys.

Surveys 44

Surveys Feedback SaaS Banking 44

aircall

JUNE 28, 2022

We believe that in these uncertain times, our customers, prospects, and partners deserve transparency. More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. Often, entrepreneur ideas are born out of personal stories and anecdotes.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

CustomerSuccessBox

NOVEMBER 1, 2018

What is Customer Success? Is it maximization of value to the customer right from onboarding to the stage where the customer becomes a product champion? Come to think of it every customer gets onboard a platform with the goal of meeting certain desired outcomes. How do you service a Fortune 500/2000 customer base?

Enterprise 40

Enterprise Metrics Sales Banking 40

SmartKarrot

NOVEMBER 18, 2022

The customer is always right, right? A client success manager crosses between a salesperson and a customer service rep. They can sell, but they also can listen and understand customer needs. The best ones can use their knowledge of the product, combined with empathy and understanding, to help customers achieve their goals.

Management 10

Management SaaS Healthcare Accountability 10

SmartKarrot

NOVEMBER 17, 2022

The customer is always right, right? A client success manager crosses between a salesperson and a customer service rep. They can sell, but they also can listen and understand customer needs. The best ones can use their knowledge of the product, combined with empathy and understanding, to help customers achieve their goals.

Management 10

Management SaaS Healthcare Accountability 10

Talkdesk

APRIL 21, 2017

We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! In this session, CEO Tiago Paiva welcomes the customer heroes in attendance and is joined by a few members of the Talkdesk team to walk through some of the major milestones and accomplishments of the past year.

Contact Center 40

Contact Center Customer centricity Construction Technology 40

SmartKarrot

OCTOBER 19, 2020

If you are running a SaaS business, then it is paramount that you know your customers really well. You would be able to place your product better to the relevant customers. Hence, customer data is essential to proceed towards this end. Customer’s information is widely available if you look for it keenly.

Management 10

Management SaaS B2C Feedback 10

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman. Steve Curtin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. Lumoa, headquartered in Helsinki, Finland, offers a simple and intuitive service for analyzing large amounts of customer feedback.

Analytics 121

Analytics Marketing Customer Experience Telecommunications 121

Quiq

MARCH 26, 2021

Quiq: “Ahora hablamos español” Share This Story Quiq debuts multilingual support; organizations can expand support in the U.S. Spanish must be an option for customer service phone calls, chat or text. Spanish must be an option for customer service phone calls, chat or text. and globally . South America or Europe.

Chatbots 52

Chatbots Banking SaaS Enterprise 52

Quiq

MARCH 26, 2021

Quiq: “Ahora hablamos español” Share This Story Quiq debuts multilingual support; organizations can expand support in the U.S. Spanish must be an option for customer service phone calls, chat or text. Spanish must be an option for customer service phone calls, chat or text. and globally . South America or Europe.

Chatbots 52

Chatbots Banking SaaS Enterprise 52

Lumoa

MAY 21, 2018

Who in an organization should own the customer experience? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 130

Customer Experience Finance Customer centricity Feedback 130

Lumoa

MAY 21, 2018

What roles should own the customer experience in an organization? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 64

Customer Experience Finance Customer centricity Feedback 64

360Connext

AUGUST 13, 2018

Omnichannel paints a picture of an all-knowing customer journey. It’s an inclusive way to invite more customers into your well-prepared and personalized customer experience. Customers can jump from the fancy mobile app to the highly personalized AI chatbot without missing a beat. But let’s face it.

Multichannel 69

Multichannel Journey mapping Banking B2B 69

360Connext

AUGUST 13, 2018

Omnichannel paints a picture of an all-knowing customer journey. It’s an inclusive way to invite more customers into your well-prepared and personalized customer experience. Customers can jump from the fancy mobile app to the highly personalized AI chatbot without missing a beat. But let’s face it.

Multichannel 56

Multichannel Journey mapping Banking B2B 56

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CrazyCall

APRIL 9, 2019

Customer growth, sales and innovation evangelist at Salesforce. Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. Your greatest advocate is your past customer. The customer doesn’t care about features – they care about solving their problems.”.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

APRIL 7, 2023

The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. Andrew Stein, Chewy, Sr.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52