IdeasUnlimited

NOVEMBER 15, 2021

No matter how good your products or services are, sooner or later, all B2C companies have to face unsatisfied customers. This is where professional call centers can help tremendously. Most call centers have agents who are coached by experienced managers to smoothly handle calls from unhappy customers.

Customer Service 75

Customer Service B2C Call Center Scripts 75

IdeasUnlimited

NOVEMBER 15, 2021

No matter how good your products or services are, sooner or later, all B2C companies have to face unsatisfied customers. This is where professional call centers can help tremendously. Most call centers have agents who are coached by experienced managers to smoothly handle calls from unhappy customers.

Customer Service 75

Customer Service B2C Call Center Scripts 75

CX Global Media

JULY 8, 2019

Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. Watch Lance as he reveals the foundation of how he and his team made the contact center an honored guest at the table and how they became a culture catalyst for customer centricity. .

Contact Center 120

Contact Center Education Coaching B2B 120

Quality Contact Solutions

DECEMBER 31, 1969

Once you have chosen QCS to handle your B2C or B2B telemarketing service business needs, we begin our relationship with you. We have a very detailed quality assurance tool to assist in tracking scores to help with coaching and growth. Operations managers bring life to your ideas and then provide the heartbeat to achieve your goals!

Telemarketing 40

Telemarketing B2B Management B2C 40

Quality Contact Solutions

MARCH 1, 2021

The dynamics of a call center helped fuel my competitive spirit. Michelle has over 29 years of experience in both inbound and outbound call centers. She ensures her clients receive world-class service by coaching and leading her team with a hands-on approach. Times have changed, my friends.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

IdeasUnlimited

NOVEMBER 15, 2021

No matter how good your products or services are, sooner or later, all B2C companies have to face unsatisfied customers. This is where professional call centers can help tremendously. Most call centers have agents who are coached by experienced managers to smoothly handle calls from unhappy customers.

Customer Service 40

Customer Service B2C Call Center Scripts 40

Quality Contact Solutions

JUNE 21, 2019

Jeri is a supervisor in our at-home, virtual call center. Jeri uses her many years as a supervisor to coach and elevate the agents to the next level ensuring they are working to their potential. She incorporates what she hears on the call monitoring’s and gives the agents specific one on one feedback. Meet Jeri Graesser!

Telemarketing 71

Telemarketing virtual call center Construction B2B 71

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective.

Management 273

Management Customer Experience Customer Service Coaching 273

Quality Contact Solutions

DECEMBER 16, 2020

In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Prior to Quality Contact Solutions, Nathan worked for a Top 50 Call Center company based in the Midwest.??Nathan’s Nathan’s experience?has has run the?gamut

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.

call center workforce 52

call center workforce Call Center Management Gamification 52

Calltools

JUNE 19, 2019

For example, you need a particular set of skills to run a call center tasked with quick sales. Whether through formal training, coaching, or interaction with a team, they need to grow. Consultative Selling Skills Whether you’re selling B2B or B2C, today’s consumers are more sophisticated than ever before.

Sales 40

Sales B2C Consulting Consulting 40

Quality Contact Solutions

MARCH 8, 2021

Maybe offer an option to work with you one on one if necessary, but practice makes perfect, and you can’t expect a new employee to succeed without preparation in a safe environment where you can coach them. Know Your Technology – Of course, knowing the content of the training you’re conducting is a no-brainer.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

Quality Contact Solutions

DECEMBER 16, 2020

In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Prior to Quality Contact Solutions, Nathan worked for a Top 50 Call Center company based in the Midwest.??Nathan’s Nathan’s experience?has has run the?gamut

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

JustCall

FEBRUARY 11, 2022

B2B, B2C and Inside Sales Job: How to Make Your Choice. Different target customers calls for different skill-sets and experiences. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. Selling to businesses also calls for more in-depth product knowledge.

Sales 52

Sales B2C call center software B2B 52

JustCall

APRIL 3, 2023

This power dialer and sales acceleration platform is ideal for B2B and B2C teams to engage with their contacts and improves the agent’s efficiency. The software supports customer outreach and engagement through multiple phones, email, and social media channels.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

Contact Center Pipeline

SEPTEMBER 30, 2022

Welcome to the top 5 blog posts in September! As the start of October will ring in Customer Service Week, it is only fitting that our top post this month is another annual favorite from Susan, bringing you 10 top Customer Service Week inspiration posts full of ways to recognize and show your appreciation for […].

Customer Service 36

Customer Service Virtual Agent B2C Employee engagement 36

Tethr

DECEMBER 7, 2020

The fix here is clear: the company needs to offer more targeted coaching on experience engineering skills. Targeted coaching intervention. What’s interesting is that there is a massive skew toward a certain handful of agents who are in most need of this targeted coaching intervention. Results: Downstream Issues.

Coaching 72

Coaching Banking Customer effort Wireless 72

Callminer

FEBRUARY 27, 2019

B2C customers will want to further include key performance indicators such as RFM (Recency Frequency Monetary), loyalty program attributes and a heavy dose of social media behaviors. B2B organizations will want to segment customers by objectives and personas using both explicit (i.e. demographics) and implicit (i.e.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

Netomi

FEBRUARY 28, 2022

As part of her previous role with NH Hotel Group, she was responsible for the design, implementation and consolidation of a corporate training program for all Call centers (the program has been the top-rated in the company’s history). Connect with Kristen. Kristi Faltorusso – VP of Customer Success, ClientSuccess.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Chip Bell

MAY 7, 2019

What is random about getting upgraded to first class any more as a frequent flyer with a coach ticket? Unless the call center operator is a world-class thespian, the customer experiences robotics instead of authenticity. As customers, we do not tweet, blog or speak about good service, only about service with sprinkles.

Airlines 80

Airlines Scripts Customer advocacy Coaching 80