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Amazing Business Radio: Gregorio Uglioni

ShepHyken

During a soccer game, players don’t ask permission from their coach before making a move. Customer service representatives must have the tools they need, from knowledge bases, coaching, and training to make empowered decisions on how to best serve the customer. ” “It’s not B2B or B2C.

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Trust is Important in the Contact Center

Call Center Weekly

As agents get developed, whether it be through coaching, training, or one-on-one conversations, leadership is offered the opportunity to strengthen the bonds of trust between them. When the front line has confidence in the leadership team, they will be more open to coaching, modifying their behaviors, and they’ll adapt to change easier.

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Reality Check: Are your customers channels or people?

CX Global Media

Here is an edited transcript of my interview with Alon Wolks: Jim Rembach : Hey this is Jim the Fast Leader Show and Call Center Coach and I’m here at CCW with Alon Walks of Kustomer. appeared first on Call Center Coach. But I was given my reality check when I met up with Alon Waks of Kustomer at Customer Contact Week.

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What Makes Outsource Telemarketing Supervisors Successful?

Quality Contact Solutions

Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. Part of communicating is coaching the agents and giving feedback. Supervisors should use the data to help understand what to look for during monitoring sessions so agents can be coached appropriately.?.

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10 Customer Experience Best Practices for all B2B Sales Teams

Kayako

It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. In the B2C setting, it makes sense to map the customer journey and plan sales enablement solutions and customer experience training around that. Create a Customer Service Coaching Plan .

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Being In Service To Customers: An Exclusive Interview with Mr. Shekhar Kulkarni, Head, Supply Chain Management, Saint Gobain India Pvt Ltd – Gyproc Business

Customer Guru

An MBTI (Myers–Briggs Type Indicator) certified practitioner, certified in Appreciative Inquiry and a Certified Professional CoachCoaching for Transformation, he is immensely passionate about People Development and Coaching. Whether it is B2B or B2C, it is a transaction that takes place at a very basic level.

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How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. He is a Gallup Certified Strengths Coach; a bestselling, award-winning fiction author; independent publishing guru; entrepreneur; and twenty-year veteran of the global pharmaceutical industry.