Global Response

FEBRUARY 26, 2024

In this article, we’ll look at some simple and effective ways to boost your customer service—and explore how a call center can help. Leveraging technology to improve customer service One of the easiest ways to improve customer service skills in call centers today is to leverage technology effectively.

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NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

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Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. However, is this really the best solution? But onshore call centers aren’t always inherently more secure than offshore models.

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Babelforce

AUGUST 4, 2023

When it comes to customer support, answering a call blind is never ideal. But it wouldn’t really be practical for the call center manager to hover over each agent coaching them on the right way to approach each customer. Luckily, call whispering is the next best thing (and far less unnerving!)

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Global Response

JUNE 20, 2023

But call centers? Its numerous call centers already serve businesses across the Middle East, Europe and the US. Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies.

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Call Center outsourcing Bilingual agents Education 62

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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Contact Center Call Center Average Handle Time Real estate 334

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.

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Global Response

FEBRUARY 13, 2022

How To Hire a Call Center. Is your in-house team struggling to keep up with customer service calls and inquiries? If so, it might be time to outsource customer service to a dedicated call center. Hiring an outsourced call center can be a major lifesaver—or a major headache, if done poorly.

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Quality Contact Solutions

DECEMBER 31, 1969

If you are one of the thousands of companies looking for call center services on a daily basis, look no further. One of my favorite best practices for managing inbound call handling is the blended seat. A blended seat is a call center desktop that seamlessly blends inbound, outbound, email, chat and text contacts.

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Quality Contact Solutions

DECEMBER 31, 1969

Many companies outsource their inbound call center work. We all want our call into customer support for any reason to be handled professional and timely. When you outsource your call center work to a trained and highly skilled group of agents, it benefits you because your customers had a good experience.

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Quality Contact Solutions

APRIL 8, 2021

We all want to get a good ROI so how do we offset the cost of the call center? The front-line agents can make or break your investment in telemarketing efforts , so how can you be sure the center handling your client base are going to help your business? Build Confidence to offset Call Center Pricing.

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Outsource Consultants

FEBRUARY 16, 2018

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording. Evaluate the possible solutions.

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call center software Call Center Interactive Voice Response call center solutions 52

Outsource Consultants

NOVEMBER 29, 2017

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby’s article goes into detail on how exactly cloud call center software can help during these crises. To read more, check out her article here. We can help!

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call center software Call Center Interactive Voice Response outsourcing 52

Quality Contact Solutions

MARCH 22, 2019

To ensure your ROI, ask your call center’s quality assurance team for feedback and suggestions. Calibrate Call Monitoring Results with Call Center Key Performance Indicators. Prior to joining Quality Contact Solutions, Marcia was a sought- after 10-year call center veteran with the ability to manage and sell.

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CX Accelerator

JULY 1, 2020

This article will cover the following: · Business Continuity. Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick. Changing Expectations. Digital First Mentality.

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contact center solutions Morale Contact Center call center solutions 266

ShepHyken

JANUARY 13, 2017

Customer service outsourcing centers are already handling other client needs, which means the cost to have your customer service needs managed by one 24/7 is significantly less. Why pay more for your own call center when you can hire professionals for so much less? Start Outsourcing Today.

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Quality Contact Solutions

DECEMBER 31, 1969

Question: Do your call center agent supervisors and quality assurance analysts partner for success? In this article, you’ll learn why best in class call monitoring is based on collaboration between supervisors and quality assurance analysts. Time is hard to find, but at the best call center, operations make it a focus.

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Quality Contact Solutions

OCTOBER 25, 2021

If you’re looking for a team that can increase member engagement, increase renewals, and provide an excellent experience for your members, call us at 1-866-963-2889 and press 1 for sales. Before joining Quality Contact Solutions, Marcia was a sought-after 10-year call center veteran with the ability to manage and sell.

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Calltools

JULY 24, 2019

Instead, utilize SMS and email to reduce phone calls. With SMS and email your call center doesn’t have to handle every request by phone, increasing each agent’s productivity. You can then find more appropriate ways to handle those requests, optimizing the way you handle high call volumes.

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TeleDirect

APRIL 6, 2023

In this article, we will discuss the impact and importance of customer service in healthcare and how you can provide it to your own patients. The key to providing great customer service for patients is quite simple — outsource a medical call center. That’s why we recommend working with a flexible and scalable BPO call center.

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CX Accelerator

JULY 1, 2020

This article will cover the following: · Business Continuity. Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick. Changing Expectations. Digital First Mentality.

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contact center solutions Morale Contact Center call center solutions 182

CSM Magazine

JANUARY 29, 2024

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. Staff up during test call season. Work with an organization that has a proven track record.

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Outsource Consultants

DECEMBER 4, 2018

Call center outsourcing is a logical strategy for businesses of all sizes. A recent article by Deeksha Dadu lays out the following factors to look for when picking a call center partner: Quality assurance that matches your company’s standards. Security against data theft, cyber theft, fraud, and more.

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Quality Contact Solutions

DECEMBER 31, 1969

There are lots of ways to measure your call center staff utilization. Read this article from IMCI to learn more about additional contact center productivity metrics. A call center with the right expertise for your inbound calls will drastically impact your business. Talk about maximizing your ROI?!?!

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Quality Contact Solutions

JUNE 21, 2019

Jeri is a supervisor in our at-home, virtual call center. What makes Jeri a successful contact solutions supervisor? Other Articles You Might Find Interesting: The 7 Habits of Highly Effective Telemarketing Management. By Marcia Jenkins, Senior Operations Manager. Meet Jeri Graesser!

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Babelforce

MARCH 23, 2022

A robust and adaptable cloud call center solution is an essential tool for any customer service operation. But – not all solutions are built equally! In this article we’ll take a look at seven features that your cloud call center software really must have. As well as how they help your business!).

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call center solutions Call Center call center software Multichannel 52

Outsource Consultants

JANUARY 21, 2019

It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense when the customer experience goes wrong. A recent article by Brian Kracik discusses modern customer expectations. We can help!

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Quality Contact Solutions

DECEMBER 31, 1969

Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. Because every call requires knowledge, flexibility and a positive attitude, we know that agent support from the front-line supervisor is a critical part of the telemarketing call center team.

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Telemarketing virtual call center Average Handle Time Upselling 68

Outsource Consultants

DECEMBER 10, 2018

A recent article by Jessica Compton dives into the notion of the Internet of Things and its effects on the holiday season. To learn more, check out the article here. The post Contact Centers Can Enhance Your Web Presence appeared first on. All roads lead to the internet. The specific industry of note is pop-up food stores.

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Outsource Consultants

NOVEMBER 15, 2018

An article by Shelby Faris explores contact center KPIs from a different angle. In a broad sense, the article dives into how to use dashboards to accurately monitor inbound and outbound call volumes and how the agents are managing their time. To learn more, check out the article here !

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Outsource Consultants

NOVEMBER 27, 2018

An article by Tara Wildt shines a light on some of these scenarios. To read about this in more detail, please read Wildt’s article here. In reality, there are plenty of situations where people prefer to interact with AI over human agents. Yes, you read that header correctly.

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JustCall

AUGUST 29, 2022

If you are looking forward to starting your very own call center, the outbound call should be your first consideration. This article has shared every detail related to the outbound calling strategy and what methods should be followed for effective calls. . Inbound vs. Outbound call centers.

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call center software Call Center outsourcing Scripts 52

Outsource Consultants

NOVEMBER 7, 2018

A recent article by Deeksha Dadu emphasizes a crucial requirement for every company: the ability to provide multilingual customer service. To learn more about these barriers, read the original article here. The post Why Your Business Needs a Multilingual Contact Center appeared first on. How many languages do you speak?

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ShepHyken

APRIL 28, 2017

Legacy call center solutions—and data collection technologies and processes—can’t keep pace with changing customer behaviors and the new communication channels they’re using to connect with businesses. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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Global Response

FEBRUARY 13, 2022

Then it might be time for you to consider a multi-channel contact center for your business. Call centers, contact centers, multi-channel contact centers: there’s a lot of terminology floating around, and it may be difficult to know exactly what services are included in different types of contact centers—and which is right for your business.

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3CLogic

AUGUST 31, 2021

Empathy Statements Call Center Agents Can Leverage. An article from the Journal of Business and Technical Communication examined “stressful” call center interactions to identify which types of statements elicit positive outcomes. Not every attempt to connect with customers will result in a positive interaction.

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Outsource Consultants

DECEMBER 17, 2018

An article by Philip Piletic discusses how companies can earn their customers’ trust. If you’re considering contact center outsourcing, simply call 888-766-4482 or email info@outsource-consultants.com today and we’ll help you find the call center solution that best fits your exact requirements.

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