What is tNPS? Understanding Transactional NPS
Lumoa
JANUARY 2, 2023
In this article, we’ll look at tNPS in depth, explaining how it works, how you can use it to understand consumer sentiment, and how it can help in improving your customer experience. In This Article: What is a transactional NPS (tNPS)? TNPS surveys are usually sent out immediately after a customer makes contact with the business.
Let's personalize your content