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5 Top Customer Service Articles For the Week of May 30, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The four tips he shares in this article are common sense – almost basic – but I’m surprised how many companies struggle in these areas.

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5 Top Customer Service Articles of the Week 6-20-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article features the three basic needs of (most) every customer. My Comment: Brand strategy and CX strategy go hand in hand.

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What is tNPS? Understanding Transactional NPS

Lumoa

In this article, we’ll look at tNPS in depth, explaining how it works, how you can use it to understand consumer sentiment, and how it can help in improving your customer experience. In This Article: What is a transactional NPS (tNPS)? TNPS surveys are usually sent out immediately after a customer makes contact with the business.

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How can you measure customer satisfaction?

ViiBE Blog

Share this article. Share this article. The simplest and the most direct, CSAT surveys are considered key business performance indicators when it comes to measuring customer satisfaction. CES surveys can include closed questions with answers given on a rating scale, True/False format questions, or open-ended questions.

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How Can Wells Fargo Recover From Massive Stakeholder Insensitivity?

Beyond Philosophy

In a September 13 th Wall Street Journal article, CEO John Stumpf said that the bank didn’t have a bad culture, but that it has been working to weed out bad employee behavior. A week later, in the WSJ article referenced earlier, he directly blamed employees, saying “There was no incentive to do bad things.” They have brand ambassadors.

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Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Turn Contact Centre Representatives Into Brand Ambassadors.

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Call Center Services for Small Businesses: Enhancing The Customer Experience

Global Response

In this article, we’ll explore why you need call center services, how they will benefit your business, and how to choose the right one. Our agents partner with you as brand ambassadors to scale your services, improve your customer support, and boost your bottom line. Let’s dive in.