Nuance

JUNE 2, 2021

We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. Just announced at F8 Refresh, Facebook’s virtual developer conference, this API will deliver seamless integration with Messenger from Facebook, expanding the reach of Nuance’s intelligent engagement tools to Instagram.

APIs 71

APIs Accountability Enterprise 71

CSM Magazine

AUGUST 23, 2021

The knowledge of Application Programming Interfaces (APIs) and the ability to work with them is becoming essential for the data-driven marketers of today. To keep up with the increasing competition, marketers not only need to know what APIs are, but also integrate them with their content strategy. What are APIs? Market research.

APIs 52

APIs Marketing Education Engineering 52

Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Government 52

Bright Pattern

MARCH 28, 2018

Twilio, the global cloud communications platform, is the applications game changer whose API building blocks successfully showed developers that customizing and deploying global telephony, chat, routing, and task distribution tools can and should be easy.

APIs 98

APIs Cloud contact Contact Center 98

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools. Application API. Learning objectives.

APIs 91

APIs Accountability 91

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools. Application API. Learning objectives.

APIs 91

APIs Accountability 91

Nexmo

APRIL 30, 2020

In this post, we will show you how you can use the Vonage Voice API to protect one of their most valuable data assets—their phone number. In a few simple steps we will build a parental control application that will mask your child’s phone number using the Voice API and Android 10. Android 10 Call Redirection Feature. Prerequisites.

APIs 71

APIs Technology 71

Jive

JUNE 11, 2018

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.

APIs 75

APIs Enterprise CRM Management 75

aircall

AUGUST 18, 2022

In every interview, engineers ask: “What’s your Tech Stack, and what tools do you use?”. Every team has certain autonomy, but we still have some standards and tools shared across the organization. . Most of our internal APIs are REST , but we are introducing GraphQL APIs for our client applications with great results. .

SaaS 62

SaaS Engineering APIs Management 62

CSM Magazine

MAY 10, 2024

The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content. A Video API and SDK have been introduced to seamlessly integrate live video interactions into applications with features like closed captioning and chat functionalities.

APIs 52

APIs Personalization Customer Service Customer Experience 52

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure.

APIs 124

APIs Big data Accountability Enterprise 124

Nicereply

SEPTEMBER 1, 2022

Some 76% of businesses are unable to deliver a personalized experience across all channels due to the lack of correct data, necessary tools, and inefficient workflows. In this post, we share five tools to help you collect the necessary data and build efficient workflows to deliver a great customer experience and loyalty. Tool: vcita.

Customer Experience 59

Customer Experience Chatbots CRM Surveys 59

Nexmo

JANUARY 11, 2018

It never ceases to amaze me what builders can create when given tools and the space to collaborate. Case in point: the team of computer science students from Princeton who won the Vonage-sponsored “Best Use of a Vonage/Nexmo API” prize at the Fall 2017 PennApps collegiate hackathon.

APIs 72

APIs 72

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. This tool significantly reduces after-call work, allowing agents to devote more time to customer engagement.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

NameShouts

JANUARY 20, 2017

They say: NameShouts is a name pronunciation tool with a growing database of foreign/unique names. The tool provides you an easy way of finding the correct pronunciation of a client’s name, so you never have to lose a lead because of mispronouncing a person’s name. We all know how important first impressions are!

APIs 48

APIs CRM Management 48

Cisco - Contact Center

NOVEMBER 8, 2023

You asked us to simplify our tools even more, give you more flexibility, enhance access to APIs and our Technical Assistance Center (TAC), and create opportunities for you… Read more on Cisco Blogs We hear you loud and clear!

APIs 93

APIs Customer Experience 93

TechSee

APRIL 22, 2024

All of this improves the experience of the customer, and all these tools are launched by just a simple click. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. Breaking Down Adoption Barriers for Agents The success of any new tool also depends on its adoption by your service agents.

APIs 109

APIs Scripts Technology Best practices 109

NobelBiz

FEBRUARY 22, 2023

That is why Call Center Shrinkage is commonly used as a planning tool to determine how many agents to recruit. Our NobelBiz OMNI+ cloud contact center software offers a unique combination of capabilities, including Omnichannel, Impressive API connections, and precise management of all your inbound and outbound Key Performance Indicators.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Nicereply

APRIL 8, 2019

Investing in a tool for collecting customer feedback can help you to better understand what customers are asking for. In order to scale support effectively, all teams will need to move beyond manual processes at some point – which means investing in tools that help you become more efficient and to understand your customer better.

Feedback 81

Feedback Engineering APIs Customer Support 81

Infinity

JANUARY 5, 2022

With the right attribution tools in place, you can see the full picture, from that very first click right through to the point of purchase. In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns.

Multichannel 52

Multichannel APIs Marketing Analytics 52

CSM Magazine

FEBRUARY 2, 2022

Top 10 Tools for better customer acquisition in 2022. Having the right set of tools is essential for your customer acquisition and marketing strategy. Without any further ado, let’s explore the top 10 tools that can help you scale your marketing strategy. Ask Attest. Guided experiences of every product. Constant Contact.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

JivoChat

JULY 25, 2023

Well technically, it is a platform with multiple tools, but today we are going to take a look at its plagiarism checker which is what it’s known for. In this review, we will check whether this tool is accurate or not, how easy it is to use, and whether you should invest in its premium features or not. Let’s see if we got it.

APIs 75

APIs 75

AWS Machine Learning

DECEMBER 22, 2023

In particular, we cover the SMP library’s new simplified user experience that builds on open source PyTorch Fully Sharded Data Parallel (FSDP) APIs, expanded tensor parallel functionality that enables training models with hundreds of billions of parameters, and performance optimizations that reduce model training time and cost by up to 20%.

Scripts 98

Scripts APIs Engineering Finance 98

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

kommunicate

FEBRUARY 20, 2023

By providing a unified API and built-in connectors for popular business tools such as Slack and Zendesk, every team within the organization can access a consolidated view [.] The post How to Integrate Kommunicate with Sunshine Conversations appeared first on Kommunicate Blog.

APIs 98

APIs 98

Whitepages Pro

MARCH 7, 2019

What many of them shared, however, was a reliance on free tools to empower their growth. While free tools (such as Google Maps API) can provide lift and momentum to a growing startup, at some point—for the sake of long-term growth and profitability—startups will have to graduate to paid solutions.

APIs 40

APIs Analytics Accountability Technology 40

AWS Machine Learning

NOVEMBER 7, 2023

Harnessing the generative capabilities of foundational models, this tool creates convincing and compliant pharmaceutical advertisements, ensuring content adheres to industry standards and regulations. Pre-equipped with tools like AWS CLI, AWS CDK, and Docker, AWS Cloud9 can function as your deployment workstation.

Enterprise 94

Enterprise APIs Engineering Accountability 94

NobelBiz

OCTOBER 18, 2021

That is why Call Center Shrinkage is commonly used as a planning tool to determine how many agents to recruit. Our NobelBiz OMNI+ cloud contact center software offers a unique combination of capabilities, including Omnichannel, Impressive API connections, and precise management of all your inbound and outbound Key Performance Indicators.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Nexmo

NOVEMBER 10, 2020

Luckily for us, Vonage has a fantastic API for tracking phone calls ! We’ll use the Vonage API and build a.NET Core application that stores and displays this information by using event sourcing. Vonage API Account. To complete this tutorial, you will need a Vonage API account. The easiest tool to do this is pgAdmin.

APIs 139

APIs Accountability 139

AWS Machine Learning

APRIL 8, 2024

It provides tools that offer data connectors to ingest your existing data with various sources and formats (PDFs, docs, APIs, SQL, and more). As we demonstrate in this post, LlamaIndex APIs make data access effortless and enables you to create powerful custom LLM applications and workflows.

APIs 99

APIs Engineering Accountability Construction 99

AWS Machine Learning

NOVEMBER 6, 2023

You can use the adapter for inference by passing the adapter identifier as an additional parameter to the Analyze Document Queries API request. Adapters can be created via the console or programmatically via the API. The API request is similar to the Amazon Textract Queries API request, with the addition of the AdaptersConfig object.

APIs 101

APIs Best practices Banking Accountability 101

AWS Machine Learning

NOVEMBER 22, 2022

Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. Consumers can use these options using API Gateway’s API keys. We use an Amazon DynamoDB table to store metadata information about consumers, permissions, and API keys.

APIs 70

APIs Enterprise Accountability industry standards 70

TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. Training an LLM to See and Guide Today’s highest-performing service teams use visual tools to see what the customer sees and visually guide the customer to resolution. Getting there will require a broader perspective on service.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

Comm100

OCTOBER 24, 2023

Strong APIs & On-Premises Installations: The Backbone of Integration In today’s complex digital landscape, integration is key too. Gaming platforms are intricate, consisting of multiple systems and tools. Thus, having a strong set of APIs is non-negotiable.

Chatbots 95

Chatbots APIs Personalization Technology 95

CSM Magazine

OCTOBER 31, 2023

Leveraging Modern Technologies: The Role of Phone Validation API As businesses grow and evolve, their communication needs change, requiring more advanced features and functionalities from their phone systems. This tool is crucial in preventing misdials, reducing unnecessary call attempts, and improving overall communication efficiency.

APIs 52

APIs CRM Technology Customer Experience 52

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Find quick wins in your survey tool’s feature set.

Surveys 96

Surveys APIs SaaS Engineering 96

AWS Machine Learning

JANUARY 5, 2024

Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows. There are dependencies and complexities with integrating third-party tools into the MLOps pipeline.

Management 110

Management APIs Engineering Government 110