Nuance

JUNE 2, 2021

We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. Just announced at F8 Refresh, Facebook’s virtual developer conference, this API will deliver seamless integration with Messenger from Facebook, expanding the reach of Nuance’s intelligent engagement tools to Instagram.

APIs 71

APIs Accountability Enterprise 71

Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Government 52

Babelforce

JULY 1, 2021

Here’s why… Most contact centers rely on an enormous number of tools. If these tools were allowed to collaborate… they could do so much more. Luckily there is an easy way to make this happen: API integration. Luckily there is an easy way to make this happen: API integration. What is an API? They’re stifled.

APIs 52

APIs Call Center CRM Contact Center 52

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. A Nexmo account, which you can sign up for here. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools.

APIs 91

APIs Accountability 91

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. A Nexmo account, which you can sign up for here. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools.

APIs 91

APIs Accountability 91

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure.

APIs 123

APIs Big data Accountability Enterprise 123

JivoChat

AUGUST 1, 2023

Sales tools are necessary regardless of the size of your company. Pen, papers, post-its, a whiteboard, the telephone, all of those items are sales tools, and very useful ones. Through the activity timeline tool, you can understand your customer’s behavior, identify opportunities, and the best strategies to sell more.

Sales 75

Sales CRM Analytics Chatbots 75

JustCall

JANUARY 23, 2024

What is the WhatsApp Business API for teams? WhatsApp Business Platform is a cloud-based API that is specially released by Meta to allow users to integrate WhatsApp into their operational workflows. This is an option in WhatsApp Business API only, as the WhatsApp Business App doesn’t support multiple users.

APIs 52

APIs Accountability CRM Interactive Voice Response 52

CCNG

JUNE 7, 2023

A recent search about how Chat GPT can and will assist in customer service, contact center and customer experience shows many ways ChatGPT can be a potentially valuable tool including: Answering Frequently Asked Questions (FAQs) : Chat GPT can handle repetitive and commonly asked questions by providing instant and accurate responses.

Contact Center 195

Contact Center CCNG APIs Scripts 195

CSM Magazine

NOVEMBER 18, 2020

Luckily, a host of great applications and tools exist to make collaboration easy. API collaboration tools are the glue that keeps development teams on track and involved in one another’s work. There are a variety of API tools out there to help make projects run smoothly. Google Documents. Microsoft Teams.

APIs 52

APIs Accountability Management 52

Real Blue Sky

MAY 18, 2022

And that is why we have devoted this space to a series of articles about #EmployeeExperience – taking a deep dive into topics like tools, training, work environment, culture, and more. This month, we are focused on how the right tools can transform the #EX – tools like AI, the composable desktop, self-service and PRB.

Interactive Voice Response 52

Interactive Voice Response Self service APIs Contact Center 52

AWS Machine Learning

NOVEMBER 6, 2023

You can use the adapter for inference by passing the adapter identifier as an additional parameter to the Analyze Document Queries API request. Adapters can be created via the console or programmatically via the API. What is the account#? What is the account name/payer/drawer name? MICR line format). Who is the payee?

APIs 99

APIs Best practices Banking Accountability 99

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 81

APIs Accountability Enterprise Transportation 81

AWS Machine Learning

APRIL 18, 2024

It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Everything you need is provided as open source in our GitHub repo.

APIs 107

APIs Accountability Analytics Entertainment 107

NobelBiz

FEBRUARY 22, 2023

When deciding on the size of your organization’s workforce, did you take this into account? That is why Call Center Shrinkage is commonly used as a planning tool to determine how many agents to recruit. Usually, Contact Centers are estimated to account for 30 to 35% shrinkage.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

JustCall

JANUARY 23, 2024

WhatsApp has also emerged as a popular tool for business communication. It also has a separate tool targeted at businesses called WhatsApp Business. Understanding WhatsApp Business Accounts Before we jump into how to use WhatsApp Business with multiple users, we need to first understand the main types of WhatsApp business accounts.

APIs 52

APIs Accountability Chatbots Enterprise 52

AWS Machine Learning

NOVEMBER 7, 2023

Harnessing the generative capabilities of foundational models, this tool creates convincing and compliant pharmaceutical advertisements, ensuring content adheres to industry standards and regulations. Prerequisites You must have the following prerequisites: An AWS account. The AWS Command Line Interface (AWS CLI) v2.

Enterprise 92

Enterprise APIs Engineering Accountability 92

AWS Machine Learning

APRIL 8, 2024

It provides tools that offer data connectors to ingest your existing data with various sources and formats (PDFs, docs, APIs, SQL, and more). As we demonstrate in this post, LlamaIndex APIs make data access effortless and enables you to create powerful custom LLM applications and workflows.

APIs 97

APIs Engineering Accountability Construction 97

CSM Magazine

FEBRUARY 2, 2022

Top 10 Tools for better customer acquisition in 2022. Having the right set of tools is essential for your customer acquisition and marketing strategy. Without any further ado, let’s explore the top 10 tools that can help you scale your marketing strategy. Dedicated account manager with superb chat and email support.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

Nexmo

NOVEMBER 10, 2020

Luckily for us, Vonage has a fantastic API for tracking phone calls ! We’ll use the Vonage API and build a.NET Core application that stores and displays this information by using event sourcing. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Prerequisites. Using ngrok.

APIs 139

APIs Accountability 139

JustCall

JANUARY 23, 2024

It consolidates all incoming messages from your business accounts into a single interface. It can show chats, emails, DMs, and even comments from the linked social accounts. The WhatsApp Shared Inbox is not a single entity but an expansion of WhatsApp Business API’s capabilities. Does Your Business Need a WhatsApp Shared Inbox?

APIs 52

APIs Upselling Accountability Analytics 52

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts.

Healthcare 98

Healthcare APIs Engineering Accountability 98

AWS Machine Learning

NOVEMBER 22, 2022

Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. Consumers can use these options using API Gateway’s API keys. We use an Amazon DynamoDB table to store metadata information about consumers, permissions, and API keys.

APIs 69

APIs Enterprise Accountability industry standards 69

JustCall

JANUARY 23, 2024

It looks like regular WhatsApp but is armed with tools to enhance business communication. There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents.

APIs 52

APIs Multichannel Chatbots Accountability 52

AWS Machine Learning

FEBRUARY 7, 2024

Deploy the API to make predictions. Prerequisites The following are prerequisite steps for this solution: Sign up for an AWS account. Set up permissions that allows your AWS account to access Amazon Fraud Detector. Review model performance. Deploy the model. Create a detector. Add rules to interpret model scores. Choose Next.

APIs 105

APIs Accountability Metrics Engineering 105

AWS Machine Learning

APRIL 25, 2023

Gmail for Business is part of Google Workspace , which provides a set of productivity and collaboration tools like Google Drive , Google Docs , Google Sheets , and more. In the steps that follow, we create a service account that the Gmail connector uses to index emails. Log in to your organization’s Google Cloud account.

APIs 65

APIs Accountability Management Technology 65

JustCall

JANUARY 23, 2024

It is also a robust tool for businesses to connect with their customers. Set Up Your WhatsApp Business Account To begin using WhatsApp for customer service, establish a WhatsApp Business account. WhatsApp Business API’s multi-device feature can help you streamline your customer support. billion unique users globally.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

NobelBiz

OCTOBER 18, 2021

When deciding on the size of your organization’s workforce, did you take this into account? That is why Call Center Shrinkage is commonly used as a planning tool to determine how many agents to recruit. Usually, Contact Centers are estimated to account for 30 to 35% shrinkage.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Whitepages Pro

MARCH 7, 2019

What many of them shared, however, was a reliance on free tools to empower their growth. While free tools (such as Google Maps API) can provide lift and momentum to a growing startup, at some point—for the sake of long-term growth and profitability—startups will have to graduate to paid solutions.

APIs 40

APIs Analytics Accountability Technology 40

AWS Machine Learning

JANUARY 5, 2024

Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows. There are dependencies and complexities with integrating third-party tools into the MLOps pipeline.

Management 108

Management APIs Engineering Government 108

AWS Machine Learning

NOVEMBER 17, 2022

If the current consumption deviates too much from the historical best, the tool gives recommendations to the operators in order to steer the energy consumption. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. Extendibility – It can deploy to new Regions and accounts.

APIs 91

APIs Accountability Metrics Engineering 91

CSM Magazine

NOVEMBER 28, 2022

It empowers you to merge valuable information from other software with that from your training tool and vice versa. API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times.

APIs 52

APIs CRM Analytics Accountability 52

AWS Machine Learning

SEPTEMBER 27, 2022

Amazon Textract now has higher service quotas for several asynchronous and synchronous APIs in multiple major AWS Regions. The following table summarizes the before and after default quota numbers for each of these Regions for the respective synchronous and asynchronous APIs. Increased default service quotas for Amazon Textract.

Self service 70

Self service APIs Management Accountability 70

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Telemarketing Healthcare Government 104

JivoChat

AUGUST 7, 2023

Check out the article to understand the tools it has and what they are used for. Landing page builder, Facebook ads management, deal tracking, and customer insights are some of the tools offered by Brevo that make it stand out for the quality of its services. Sign Up Forms Sign-up forms are a very useful tool to gain more leads.

APIs 75

APIs Sales Analytics CRM 75

Comm100

NOVEMBER 13, 2022

A Complete Guide of Tools, Tech & Tips. Digital tools like live chat can also provide highly personalized experiences for customers thanks to the wealth of information provided to agents. This includes bringing greater efficiency to customer service teams with built-in tools that can boost efficiency.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72