Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. For example, Lumoa has very clear open APIs and you can easily integrate into any modern platform. These platforms usually have a rich set of APIs, so it is very easy to integrate them into Lumoa.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 81

APIs Accountability Enterprise Transportation 81

ChurnZero

JUNE 8, 2022

I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more. Finance can forecast renewals better. If we don’t, our Rest API takes the work out of things. Let’s share data, not software logins.

Finance 52

Finance SaaS CRM APIs 52

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 70

APIs Banking SaaS Engineering 70

ChurnZero

JUNE 8, 2022

Finance needs the data to forecast renewals. You don’t have time to go into Salesforce to get customer information, nor do you have time to learn the new finance system to get updated numbers. If we don’t, our Rest API takes the work out of things. Customer data makes your whole business tick, not just your CS team.

Finance 52

Finance SaaS APIs Customer centricity 52

CSM Magazine

JULY 13, 2022

In 2019 in Sacramento, CA, ONE was established with a primary objective to simplify the lives and finances of everyday consumers. The Save Pocket is an interest-bearing sub-account where customers benefit from an interest rate of 1.00% APY. That’s why ONE has stepped on the scene and started to change the game when it comes to banking.

Banking 59

Banking Customer Service APIs Finance 59

AWS Machine Learning

MAY 31, 2023

Enterprise customers in tightly controlled industries such as healthcare and finance set up security guardrails to ensure their data is encrypted and traffic doesn’t traverse the internet. Additionally, each API call can have its own configurations. Ensure that all apps are deleted before deleting the stack.

APIs 77

APIs Scripts Accountability Enterprise 77

Cincom

SEPTEMBER 8, 2020

Updates in this release for users of the cloud-based configure-price-quote solution focus on the following, while also adding several other new features: Quote-to-Order Integration into Microsoft Dynamics 365 Finance and Operations (F&O). Microsoft Power Automate Certified Connector. About Cincom.

Finance 77

Finance APIs Enterprise CRM 77

Talkdesk

OCTOBER 14, 2020

Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. For example, less than 11% of people with federal student debt are repaying their loans during COVID-19.

Banking 105

Banking Finance APIs Healthcare 105

AWS Machine Learning

NOVEMBER 22, 2023

You can save time, money, and labor by implementing classifications in your workflow, and documents go to downstream applications and APIs based on document type. This helps you avoid throttling limits on API calls due to polling the Get* APIs. His interests include serverless architectures and AI/ML.

APIs 91

APIs Metrics Enterprise Benchmark 91

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 100

Self service APIs Transportation Contact Center 100

AWS Machine Learning

JANUARY 22, 2024

If there are between 15–31 queries and the number of pages is between 2–3,001, then Amazon Textract asynchronous processing is the only option, because synchronous APIs only support up to 15 queries and one-page documents. NumberQueriesAndPagesChoice is a Choice state that adds conditional logic to a workflow.

Finance 96

Finance Enterprise APIs Healthcare 96

AWS Machine Learning

AUGUST 21, 2023

model_name = "hospital-triage-model" sagemaker_client.create_model( ExecutionRoleArn=role, ModelName=model_name, PrimaryContainer=container_def, ) print(f"Model created: {model_name}") Next, create an endpoint configuration by calling the create_endpoint_config API. Here, you supply the same model_name used in the create_model API call.

Healthcare 75

Healthcare APIs Scripts Finance 75

Hodusoft

MAY 31, 2020

One example is Snapmint, a consumer finance company that lets people buy products on installments. Call in experts to integrate Whatsapp into existing solutions through API. The company also offers API integration services for call centers to let them use Whatsapp with their current solution.

Contact Center 52

Contact Center Contact center software Customer Experience APIs 52

Babelforce

DECEMBER 9, 2021

Simple API integrations allow systems to work together in harmony while speeding up new technology additions. With an API integration, businesses can make use of omnichannel messaging to retain customers. However, other departments – such as marketing, design, and finance – also benefit from a fully integrated SaaS solution.

SaaS 52

SaaS APIs Contact Center CRM 52

Nexmo

APRIL 23, 2019

The former upsets the finance team and bottom line, the latter upsets customers and subsequently risks the bottom line again as customers churn from a sub-optimal experience. Today, you can extend the programmable elements of Nexmo’s Voice API to your SIP deployment—that means TTS, recording, WebSocket connectivity, and more.

APIs 82

APIs Finance Interactive Voice Response Contact Center 82

Nicereply

JANUARY 30, 2023

If you can take a look at these things over time, especially in combination with one another, you can get what is the support equivalent to year-over-year growth —instead of finance, though, it’s what’s been growing and improving (or degrading) in your support team’s performance.

Metrics 98

Metrics Finance APIs Customer Support 98

JustCall

JANUARY 5, 2023

Tethr provides an application programming interface (API) that allows businesses to integrate the platform with a variety of third-party solutions. Personal information and legal compliance are essential in the finance, banking, and healthcare industries. CallMiner Eureka. How can speech analytics help in legal and compliance issues?

Analytics 52

Analytics Coaching Call Center APIs 52

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Data warehouses collect data from operational systems as well as a wide range of other data resources, including finance, sales, marketing, customer-facing applications and much more.

Finance 63

Finance APIs Enterprise SaaS 63

Fonolo

NOVEMBER 1, 2018

However, sectors that deal with sensitive customer information (such as government, healthcare, or finance) are wary of making Facebook, Apple or Google a messaging pathway for their users. He leads product management for Nexmo, the Vonage API Platform. So: How will this battle play out? Twitter: @tpgoebel. Roland Selmer. Shai Berger.

Customer Service 69

Customer Service B2C Finance Engineering 69

AWS Machine Learning

SEPTEMBER 19, 2023

Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Prerequisites To run this solution, you must have an API key to an LLM such as Anthropic Claude v2, or have access to Amazon Bedrock foundation models. Data exploration on stock data is done using Athena.

Marketing 99

Marketing APIs Engineering Analytics 99

Aspect

DECEMBER 24, 2018

Another customer making waves this year was Hoist Finance , who we were thrilled to see recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centre software, Aspect® Via.

Chatbots 59

Chatbots Finance APIs Self service 59

ConvergeOne

FEBRUARY 16, 2021

Finance and Marketing functions are housed here and are located on different floors. The Meraki solution has an open and easily consumed API that allows you, the customer, to develop solutions as you see fit. When they are in the office, they are meeting with customers or showing products. How can I customize the solution?

Wireless 82

Wireless Finance APIs Engineering 82

Help Scout

MAY 12, 2021

Your finance team, who may be involved with larger account billing. Find an ally in your finance or business analysis team who can help you understand the numbers that drive your business. To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

Call Experts

FEBRUARY 9, 2023

According to some firms, small to medium businesses outsource the following accounting tasks: tax preparation (71%), payroll (50%), auditing (48%), tax planning (30%), personal finances (16%), and bookkeeping (14%). We can connect with your internal systems through APIs to share information regarding your missed calls and customer messages.

Answering services 52

Answering services Accountability Call flow Finance 52

Talkdesk

APRIL 22, 2021

A Talkdesk customer since 2014, Aspiration has been disrupting the finance industry by “turning every transaction into positive action”. Over the years, Earth Day has expanded into Earth Month as the climate crisis and other environmental issues have gained more visibility. For one of our customers, Aspiration , every day is Earth Day.

Interactive Voice Response 75

Interactive Voice Response Accountability Finance APIs 75

Eckoh

FEBRUARY 18, 2020

Thanks to the FinTech boom, the success of challenger banks and the popularity of Open Banking, customers will expect to be able to monitor, visualize and manage their finances in a way that's simple and brings connected services together. The increased control that consumers demand will extend to when consumers pay for goods and services.

Contact Center 52

Contact Center Banking Finance APIs 52

Stratifyd

APRIL 8, 2019

She was born and raised in Guangzhou, China, where she received a bachelor’s degree in finance from South China University of Technology. I was okay with finance, but I didn’t want to pursue it as a career. She will have the opportunity to work with API requirements and assist with coding minimal viable solutions for various projects.

Finance 40

Finance Education APIs Engineering 40

AWS Machine Learning

NOVEMBER 22, 2023

Logging API calls with AWS CloudTrail – With AWS CloudTrail , you can gain visibility into API call history and user activity, crucial for operational monitoring and swift incident response. This strategy combines meticulous monitoring with proactive intervention, setting the gold standard for operational excellence.

Best practices 82

Best practices Metrics Feedback Enterprise 82

ConvergeOne

NOVEMBER 9, 2021

Get your company DNS records configured for the Avaya Cloud and its Apple Push Notification, API. This includes simplification and agility for IT, cost savings for finance, and a better overall experience and increased productivity for end users. You’ll need to deploy the Workplace clients. And so on, and on, and on.

Best practices 83

Best practices Finance APIs Enterprise 83

Hello Customer

JUNE 21, 2023

The downside was that that data never fitted a specific use case: the finance department wants to see data in a different way than the product or marketing team. The other way around, you can push the data you collected in the Hello Customer platform to your own systems via API or via our Snowflake connector.

Customer Experience 52

Customer Experience Engineering Feedback Finance 52

AWS Machine Learning

NOVEMBER 16, 2023

Additionally, access to Amazon Bedrock , a fully managed API-driven service for generative AI, can be provisioned for individual accounts based on project requirements, and the users can access Amazon Bedrock APIs either via the SageMaker notebook interface or through their preferred IDE.

Healthcare 87

Healthcare Government Engineering APIs 87

CSM Magazine

APRIL 1, 2022

Furthermore, it offers a variety of APIs that allow developers to build custom applications on top of the platform. This entails working with sales and marketing, finance, and other departments that affect the capacity to meet supply and demand. Azure also provides several tools for visualizing data and generating reports.

Customer Experience 52

Customer Experience Analytics Finance APIs 52

AWS Machine Learning

SEPTEMBER 1, 2023

In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. If an organization has no AI/ML experts in their team, then an API service might be better suited for them. 15K available FM reference Step 1.

Engineering 100

Engineering Accountability Construction APIs 100

AWS Machine Learning

APRIL 30, 2024

Transcribe Call Analytics is a generative AI-powered API for generating highly accurate call transcripts and extracting conversation insights to improve customer experience, agent productivity, and supervisor productivity. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API.

Analytics 93

Analytics APIs Customer Service Entertainment 93

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Text classification.

Scripts 70

Scripts Metrics APIs Healthcare 70

delighted

DECEMBER 10, 2019

Get your CFO (finance leader at a smaller org) on board first to ensure all finance and budgeting questions have been answered. With easy to deploy API calls and dozens of integrations, Delighted is a great way to begin measuring and acting on customer feedback at every stage of your customer’s lifecycle.

Customer Experience 40

Customer Experience Metrics Finance industry standards 40