AWS Machine Learning

NOVEMBER 28, 2022

The top layer of AI services brings ML to business use cases such as transcribing contact center calls, processing documents, and improving healthcare outcomes. In most customer-facing industries such as telecom, finance, healthcare, and retail, customer experiences with call centers can profoundly impact perceptions of the company.

Healthcare 83

Healthcare Analytics Banking Enterprise 83

AWS Machine Learning

MARCH 23, 2023

Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture.

Scripts 95

Scripts APIs Government Analytics 95

AWS Machine Learning

OCTOBER 13, 2022

AWS offers a pre-trained and fully managed AWS AI service called Amazon Rekognition that can be integrated into computer vision applications using API calls and require no ML experience. You just have to provide an image to the Amazon Rekognition API and it can identify the required objects according to pre-defined labels.

Healthcare 70

Healthcare APIs Automotive Consulting 70

Fonolo

NOVEMBER 1, 2018

However, sectors that deal with sensitive customer information (such as government, healthcare, or finance) are wary of making Facebook, Apple or Google a messaging pathway for their users. Best Practices for a Communication Channel. Choosing the best Communication Channel. Director of Emerging Technologies.

Customer Service 69

Customer Service B2C Finance Engineering 69

Avaya

NOVEMBER 16, 2016

Open APIs: An open API model is advantageous in that it allows developers outside of companies to easily access and use APIs to create breakthrough innovations. At the same time, however, publicly available APIs are also exposed ones. Healthcare, for example, must abide by very strict regulations.

APIs 72

APIs Transportation Enterprise Healthcare 72

Balto

SEPTEMBER 18, 2023

In recent years, with the advance of Artificial Intelligence (AI) in contact center technology, real-time agent assist emerged as a game changer. For custom integrations, you can access the API (Application Programming Interface) to establish a connection between your AI platform and other services.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

AWS Machine Learning

AUGUST 2, 2023

It has applications in areas where data is multi-modal such as ecommerce, where data contains text in the form of metadata as well as images, or in healthcare, where data could contain MRIs or CT scans along with doctor’s notes and diagnoses, to name a few use cases. However, we can use CDE for a wider range of use cases.

Enterprise 71

Enterprise Healthcare APIs Big data 71

AWS Machine Learning

MARCH 14, 2024

Generative AI with AWS The emergence of FMs is creating both opportunities and challenges for organizations looking to use these technologies. More and more customers are building their own FMs using SageMaker, including Stability AI, AI21 Labs, Hugging Face, Perplexity AI, Hippocratic AI, LG AI Research, and Technology Innovation Institute.

Best practices 104

Best practices Engineering Chatbots Enterprise 104

Stratifyd

JANUARY 3, 2019

Maintain and develop Stratifyd’s API layer and/or analytics pipeline. Identify and learn new approaches and technology as needed. and Python/C API. A strong desire to explore, learn, and share new technologies, programming languages, and frameworks. Modify, enhance, and optimize existing codebase. Stratifyd, Inc.

Engineering 40

Engineering APIs Analytics Healthcare 40

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. One of these new notions is the foundation model (FM).

Engineering 102

Engineering Accountability Construction APIs 102

AWS Machine Learning

SEPTEMBER 9, 2022

Prior to our adoption of Kubeflow on AWS, our data scientists used a standardized set of tools and a process that allowed flexibility in the technology and workflow used to train a given model. This means that user access can be controlled on the Kubeflow UI but not over the Kubernetes API via Kubectl.

Engineering 75

Engineering Healthcare APIs Scripts 75

NobelBiz

JUNE 26, 2023

More often than not, this is the reason why many contact centers are still running outdated technology with dire consequences for their clients, employees, and, most importantly, their bottom line. Another issue is that companies are spending big money on top-level technologies, but are only using a fragment of their capabilities.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

JivoChat

APRIL 23, 2023

Chatbots use different types of technology to provide the best service and give the most accurate answers, such as artificial intelligence, natural language processing (NLP), and machine learning. Drift The 24/7 chatbot availability is considered its best feature by 64% of consumers. PSFK How Does a Chatbot Work?

Chatbots 75

Chatbots B2C Self service Banking 75

NICE inContact

FEBRUARY 29, 2016

Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn and to increase loyalty of consumers. Now, our focus has shifted on why inContact is the best solution in the cloud.

APIs 49

APIs Healthcare Contact Center Enterprise 49

AWS Machine Learning

SEPTEMBER 14, 2023

Integrating security in our workflow Following the best practices of the Security Pillar of the Well-Architected Framework , Amazon Cognito is used for authentication. Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito.

APIs 93

APIs Healthcare Scripts Engineering 93

AWS Machine Learning

MARCH 15, 2024

In this post, we discuss the value and potential impact of federated learning in the healthcare field. CTs and MRIs are the gold standard in imaging technologies for classifying different sub-types of strokes and are crucial during preliminary assessment of patients, determining the root cause, and treatment.

Healthcare 98

Healthcare Government Best practices Engineering 98

AWS Machine Learning

FEBRUARY 9, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

SaaS 128

SaaS APIs Government Accountability 128

AWS Machine Learning

SEPTEMBER 28, 2023

Regulated and compliance-oriented industries, such as financial services, healthcare and life sciences, and government institutes, face unique challenges in ensuring the secure and responsible consumption of these models. In addition, API Registries enabled centralized governance, control, and discoverability of APIs.

APIs 96

APIs Government Enterprise Engineering 96

AWS Machine Learning

APRIL 19, 2024

In this post, we use an OSI pipeline API to deliver data to the OpenSearch Serverless vector store. The embeddings are ingested into an OSI pipeline using an API call. Update these roles to apply least-privilege permissions, as discussed in Security best practices.

APIs 101

APIs Enterprise Healthcare Accountability 101

AWS Machine Learning

JANUARY 24, 2024

Building proofs of concept is relatively straightforward because cutting-edge foundation models are available from specialized providers through a simple API call. This is particularly important for organizations operating in heavily regulated industries, such as financial services and healthcare and life sciences.

Enterprise 126

Enterprise APIs Advertising Technology 126

AWS Machine Learning

NOVEMBER 22, 2023

Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward. If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements.

Engineering 109

Engineering Best practices APIs Government 109

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). Amazon Textract, similar to other managed services, has a default limit on the APIs called transactions per second (TPS).

Scripts 87

Scripts Construction APIs Healthcare 87

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. Instead, adhere to the security best practices in AWS Identity and Access Management (IAM), and create an administrative user and group. We use an ml.t3.medium

Telecommunications 111

Telecommunications Healthcare Transportation Accountability 111

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" For more information about feature groups, refer to Create a Dataset From Your Feature Groups and Feature Store APIs: Feature Group.

APIs 78

APIs Metrics Telecommunications Marketing 78

AWS Machine Learning

APRIL 19, 2023

In addition to creating a training dataset, we use the PutRecord API to put the 1-week feature aggregations into the online feature store nightly. Creating the Apache Flink application using Flink’s SQL API is straightforward. We send the latest feature values to the feature store from Lambda using a simple call to the PutRecord API.

Engineering 77

Engineering Analytics APIs Enterprise 77

AWS Machine Learning

OCTOBER 24, 2023

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) through easy-to-use APIs. Document packages like healthcare and insurance claims or mortgages consist of complex forms that contain a lot of information across structured, semi-structured, and unstructured formats.

Engineering 113

Engineering Healthcare Construction APIs 113

AWS Machine Learning

NOVEMBER 30, 2023

These customers are choosing AWS because we are focused on doing what we’ve always done—taking complex and expensive technology that can transform customer experiences and businesses and democratizing it for customers of all sizes and technical abilities. And certainly not just one technology company providing the models that everyone uses.

APIs 125

APIs Enterprise Best practices Technology 125

AWS Machine Learning

APRIL 13, 2023

The seeds of a machine learning (ML) paradigm shift have existed for decades, but with the ready availability of scalable compute capacity, a massive proliferation of data, and the rapid advancement of ML technologies, customers across industries are transforming their businesses.

APIs 145

APIs Engineering Best practices Entertainment 145

AWS Machine Learning

MARCH 9, 2023

With the pace of technological innovation and proliferation of novel use cases for generative AI, upcoming AI-native SaaS providers and startups in the B2C segment need to prepare for scale from day one, and aim to shorten their time-to-market by reducing operational overhead as much as possible.

SaaS 81

SaaS Personalization APIs Best practices 81

AWS Machine Learning

JANUARY 9, 2023

As a best practice, review CloudWatch metrics for input requests and resource utilization, and select the appropriate instance type to achieve optimal throughput. Example workloads for asynchronous inference include healthcare companies processing high-resolution biomedical images or videos like echocardiograms to detect anomalies.

Metrics 74

Metrics Best practices Engineering Management 74