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Data Integration Tools & The VirtualPBX API

VirtualPBX

The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. Our Zapier template can, for instance, log inbound calls in a Google Sheet or note voicemail receipts in a Trello card.

APIs 97
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Build Your Own Voicemail With Node-RED and the Nexmo Voice API

Nexmo

These articles show you how to get started with Nexmo APIs like SMS, Voice and Verify, so feel free to refer back to them as you go, or in case you’d like to add another functionality. Go to your dashboard to find your API key and secret and make a note of them. Your Nexmo API key, shown in your account overview.

APIs 89
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New VirtualPBX Starter Plan For Small Businesses and Startups

VirtualPBX

Features on Pro will include multiple Auto-Attendants, ACD Queues Pro, Microsoft Teams Integration, API Access, Hot Desking, Dynamic Caller ID, and 1,000 Toll-Free Minutes for only $20/month or $24/month annually.

voip 87
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Customer Service Automation: VirtualPBX Webhooks & Zapier Integrations

VirtualPBX

Track Team Activity with Webhooks & Zapier Webhooks are an HTTP-based callback function that allows lightweight, event-driven communication between application programming interfaces (APIs). These are assigned to the VirtualPBX agent that took the call and associated with the customer account and caller to keep a helpful history.

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Understanding Spearline Post Dial Delay (PDD)

Spearline

The standard definition of PDD can be defined as: “the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing.” Spearline replicates the exact flow your customer experiences when they place a call.

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5 Best Business VoIP Features For Busy Professionals

VirtualPBX

DND allows you to pause all incoming call activity temporarily. Furthermore, you’ll have the ability to direct callers to a default call flow such as an assistant or voicemail box. In addition, you’ll have the ability to create custom integrations and utilize our API to meet your specific communication needs.

voip 82
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Successful Digital Transformation Requires Balancing CX and ROI Objectives

3CLogic

Thanks to Natural Language Processing (NLP), AI, Text-to-Speech (TTS), bots, and easy-to-use APIs, voice-enabled self-service to address simple inquiries such as the ones below, are far more feasible to apply today without impacting the customer experience. Today customers speak to their car, their phone, to Siri, etc.