article thumbnail

Data Integration Tools & The VirtualPBX API


The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. Our Zapier template can, for instance, log inbound calls in a Google Sheet or note voicemail receipts in a Trello card.

APIs 92
article thumbnail

Build Your Own Voicemail With Node-RED and the Nexmo Voice API


These articles show you how to get started with Nexmo APIs like SMS, Voice and Verify, so feel free to refer back to them as you go, or in case you’d like to add another functionality. Go to your dashboard to find your API key and secret and make a note of them. Your Nexmo API key, shown in your account overview.

APIs 89

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers.

article thumbnail

Customer Service Automation: VirtualPBX Webhooks & Zapier Integrations


Track Team Activity with Webhooks & Zapier Webhooks are an HTTP-based callback function that allows lightweight, event-driven communication between application programming interfaces (APIs). These are assigned to the VirtualPBX agent that took the call and associated with the customer account and caller to keep a helpful history.

article thumbnail

New VirtualPBX Starter Plan For Small Businesses and Startups


Features on Pro will include multiple Auto-Attendants, ACD Queues Pro, Microsoft Teams Integration, API Access, Hot Desking, Dynamic Caller ID, and 1,000 Toll-Free Minutes for only $20/month or $24/month annually.

voip 76
article thumbnail

Understanding Spearline Post Dial Delay (PDD)


The standard definition of PDD can be defined as: “the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing.” Spearline replicates the exact flow your customer experiences when they place a call.

article thumbnail

Successful Digital Transformation Requires Balancing CX and ROI Objectives


Thanks to Natural Language Processing (NLP), AI, Text-to-Speech (TTS), bots, and easy-to-use APIs, voice-enabled self-service to address simple inquiries such as the ones below, are far more feasible to apply today without impacting the customer experience. Today customers speak to their car, their phone, to Siri, etc.