ShepHyken

JULY 1, 2022

Grow revenues & increase sales through upselling & cross-selling . Providing the right data and giving the insights and recommendations needed to deliver using an AI-based solution that leverages video analytics. Optimized marketing effectiveness across engagement points .

Airlines 184

Airlines Upselling Customer Experience Chatbots 184

TeamSupport

FEBRUARY 18, 2022

Conceptualized to negate churn and expand revenue by increasing retention and driving upsell and cross-sell opportunities, TeamSupport created the Customer Pipeline strategy to provide an easy way to become truly customer-first. Know – analytical relationships over reliance on single metrics.

B2B 105

B2B Upselling Customer Support Sales 105

TeamSupport

FEBRUARY 18, 2022

Conceptualized to negate churn and expand revenue by increasing retention and driving upsell and cross-sell opportunities, TeamSupport created the Customer Pipeline strategy to provide an easy way to become truly customer-first. Know – analytical relationships over reliance on single metrics.

B2B 98

B2B Upselling Customer Support Sales 98

Fonolo

APRIL 6, 2020

Substandard mobile apps and no video conferencing are some of its flaws but all in all, it’s a well-rounded software program that can help you connect with customers in more than 50 countries. It has call recording, analytics settings and a host of other integrations.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

TechSee

SEPTEMBER 24, 2019

If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed. Customers want to receive service anywhere, at any time, and any which way they like: web, voice, chat, messaging, social media, video or email. If Sam was a VIP once, he should be a VIP next time too.

Customer Experience 150

Customer Experience Self service Analytics Banking 150

Enghouse Interactive

OCTOBER 27, 2021

Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs.

Upselling 83

Upselling Contact Center Analytics Surveys 83

CustomerSuccessBox

JUNE 20, 2022

To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI? Why is NPS ® going up or down?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Hodusoft

DECEMBER 16, 2022

Omnichannel call center capabilities empower businesses to unify multiple communication channels, like chat, email, voice call, video call, etc., Predictive and analytical AI implementation helps to generate immediate responses based on collected data over time. into a single platform.

Call Center 52

Call Center Technology call center software virtual call center 52

JustCall

NOVEMBER 22, 2023

Also, because of the tech stack’s limitations, your agents might miss opportunities to upsell or cross-sell, leading to missed sales. JustCall Agent OS provides real-time analytics, allowing businesses to track agent performance and gain insights into areas for improvement.

Agent burnout 52

Agent burnout Upselling Coaching Contact center software 52

Hodusoft

AUGUST 9, 2021

You can also use the Facebook Live feature to upload static or influencer video and notify customers to join for video streaming. With HoduCC’s advanced contact center software features, customer agents can receive calls from remote locations on their smartphones and engage in voice calls or use WebRTC for video chat.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

SharpenCX

FEBRUARY 24, 2023

Using data to get to know your customers Banks that regularly utilize their data analytics to optimize customer experiences see a growth rate of 3.2x Once you’re able to aggregate your data, there are a number of ways that banks can use data analytics to personalize customer experiences. faster than their competitors.

Banking 76

Banking Personalization Customer Experience Chatbots 76

JivoChat

APRIL 16, 2023

High-quality product images and videos can also showcase their products to engage customers. Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas. Responsive design, parallax scrolling, grid layouts, and animation create an appealing user experience.

Analytics 82

Analytics Engineering Advertising Sales 82

Nicereply

MAY 16, 2023

A resource email template can include links to tutorial videos, articles, and frequently asked questions. Your signature] Here’s an example from Restream: Upsell Email Template When it comes to growing your business , cross-selling and upselling to existing customers can be a great strategy.

Upselling 52

Upselling Feedback Best practices Personalization 52

Global Response

FEBRUARY 26, 2024

Advanced data analytics and CRM systems enable businesses to collect customer data and personalize communication. Tools like video conferencing and remote desktop access allow businesses to offer in-depth support for remote workers and customers. Ensure these resources are easy to navigate and search.

Call Center 62

Call Center Customer Service outsourcing CRM 62

JivoChat

JUNE 15, 2021

It provides parameters for metadata, alt text, blog optimization, and you can use this app’s analytics to improve conversion rate optimization and evaluate the strength of your calls to action. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells.

Upselling 52

Upselling Analytics Sales Marketing 52

Totango

SEPTEMBER 11, 2020

Going beyond the simple tracking of analytics, data-based customer engagement enables companies to use customer data insights to categorize behavior patterns in order to solve problems, anticipate needs, and ultimately improve the customer relationship. Improved Brand Consistency.

Upselling 81

Upselling Enterprise Healthcare Metrics 81

CSM Magazine

DECEMBER 19, 2020

The support executives will get suggestions on blogs and videos that will solve customer queries. Leveraging the power of data analytics and BI. Also, create funnels and processes for upselling to customers with relevant products and services. Set reminders and other alerts for subscription-based clients. Conclusion.

CRM 52

CRM Customer Service Upselling Analytics 52

OrecX

MAY 30, 2017

By now you have hopefully heard of the significant new trend that is emerging around the notion of “Intelligent Contact Centers”, or contact centers that fully integrate the power of analytics into the contact center function. These systems record the interaction’s audio and agent screen video and offer integrated playback.

Contact Center 60

Contact Center Interactive Voice Response APIs Analytics 60

ChurnZero

AUGUST 14, 2020

Product Analytics Software. What is product analytics software? Product analytics software tracks user engagement with your product including page and feature events. Subscription billing software manages recurring billing and payments for products and services along with accounting and analytics. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

CustomerSuccessBox

MARCH 14, 2022

Customer Analytics Tool. Customer analytics tools and software give teams the tools to understand how to acquire and retain more customers. To simplify their customer analytics software stack, most teams select one primary analytics tool with lots of integrated partners and add additional tools as needed in a hub-and-spoke model.

CRM 52

CRM SaaS Sales Journey mapping 52

JivoChat

JULY 28, 2021

Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics? Upselling/cross-selling. Cross-selling and upselling. Chat analytics. Agent ratings and analytics. Following are some points to consider when choosing a live chat app: Affordability. Multilingual chat.

Sales 52

Sales APIs Chatbots Enterprise 52

ClientSuccess

NOVEMBER 1, 2018

Patrick Campbell, CEO and Founder of ProfitWell, a SaaS analytics platform , takes this uncertainty a step further. In a recent article , Patrick questions the overall definition of customer success, echoing a common sentiment in the industry: is customer success about combating churn or is it focused on upsells and renewals?

Upselling 61

Upselling SaaS Accountability Analytics 61

CSM Practice

FEBRUARY 12, 2020

Since existing customers are usually more willing to buy, companies typically offer additional solutions and features in the form of upsells and cross-sells. Many companies upsell after their customers express a need for additional services. WATCH this video “Data-Driven Expansion Selling Strategy Framework”: [link].

Upselling 52

Upselling Customer centricity Sales Accountability 52

JustCall

AUGUST 8, 2023

It uses emerging technologies such as machine learning algorithms, natural language processing, and predictive analytics to personalize the shopping experience while optimizing operations. The video ad also featured a call-to-action button that linked it to a landing page on the brand’s website.

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

8x8

MAY 15, 2018

Over the years, I have worked on numerous patents in the fields of semiconductors, computer architecture, video processing algorithms, videophones and communications. Speech Analytics: Voice of the customer insights enable companies to optimize customer experiences through data-driven decisions.

First call resolution 66

First call resolution Enterprise Analytics Upselling 66

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. Traditional customer support models will not cut it. What is customer success management or CSM? out of 5.

Management 52

Management CRM Analytics Customer retention 52

JivoChat

JULY 25, 2021

With this information, agents can easily upsell, cross-sell, or share special offers with loyal customers. With support for any file type, the Product Documents plugin makes it easy to add user manuals, demo videos, assembly instructions, and other product documents to any WooCommerce store. Embedded YouTube videos. AutomateWoo.

Sales 52

Sales Accountability Upselling B2B 52

Mindtouch

OCTOBER 6, 2017

Then, the Training team and Customer Success produce different content and videos in piecemeal silos to help the client achieve specific outcomes. The Support team can’t find the right information in the static documentation so they recreate parts of it in their support agent knowledge base.

Self service 48

Self service Upselling Analytics Sales 48

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Watch the full video below: Read the full transcript to learn more. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. What are some of the trends that you’ve seen for cross-sell and upsell for existing customers?

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Voxjar

APRIL 9, 2020

While we certainly have more than enough options to communicate remotely with email, Slack, video conferences, and a good old phone call; coming to terms with the added barrier of distance can be a little painful. Your IT team has probably already set you up with a video conferencing solution, internal chat, and a calendar.

Coaching 52

Coaching Call Center Analytics contact center workforce 52

OctopusTech

JUNE 18, 2018

c) Video chat support services. Deep Customer Analytics. Multi-channel call centers help in better customer analytics by offering a single point access to all the customer-related information which also includes a knowledge repository of past behaviors and the deep analysis of how these questions were answered.

Call Center 67

Call Center Analytics Contact Center Upselling 67

JivoChat

JULY 29, 2021

To get the most out of your AI chatbot, make sure it can integrate with the platforms you use every day — your content management system, your e-commerce store, and, of course, Google Analytics. Analytics and reporting. Upselling functionality. Acquire’s platform offers cobrowsing, live chat, video chat, and chatbots.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Hodusoft

MARCH 8, 2019

If they do, they can conduct cold calls or just send SMS with offers to existing customers and upsell or cross sell. It gets even more interesting when WebRTC video and audio chat as well as conference facility is included I the call center software. Then there is call recording and analytics as part of the package.

Contact center software 40

Contact center software call center software Interactive Voice Response Contact Center 40

JustCall

MARCH 10, 2023

Some common training materials include user manuals, video tutorials, and live training sessions. The tour may be a series of video tutorials, in-app tooltips, or live support sessions. Analyze the feedback and understand what the customer’s want by using analytics tools.

Customer Support 40

Customer Support Feedback Upselling Accountability 40

Enghouse Interactive

SEPTEMBER 3, 2021

Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Conversation intelligence analytics help you get a leg up on your competition by offering deep insights into customer intent, objections, and sentiment.

Coaching 52

Coaching Sales Chatbots Analytics 52