AWS Machine Learning

MAY 5, 2023

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. Users may have to manually filter out unsuitable image results when dealing with complex searches.

Engineering 101

Engineering APIs Scripts Enterprise 101

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. Interaction analytics is the only application that can provide this range of information.

Analytics 62

Analytics Enterprise Quality management Contact Center 62

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics.

Analytics 70

Analytics Engineering APIs Metrics 70

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. “BigChange now incorporates a powerful business information engine that pools from across a business, generating almost 14,000 points of data every minute.

Analytics 52

Analytics Finance CRM Engineering 52

Calltools

NOVEMBER 30, 2022

Keep reading to learn the importance of your dialer configuration and nine key performance indicator metrics to monitor to help you assess proper configuration. Carriers and analytics engines use software that assesses a call’s quality to detect spam or potential spam calls. 9 KPI Metrics to Monitor.

Metrics 52

Metrics Abandon Call Average Handle Time Call Center 52

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. The post-inference notification Lambda function collects batch inference metrics and sends an email to the approver to promote the model to the next environment. This post is co-written with Jayadeep Pabbisetty, Sr.

APIs 101

APIs Construction Engineering Analytics 101

NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. On the other hand, analytics refers to the use of advanced tools and techniques to analyze the collected data.

Best practices 52

Best practices Analytics Contact Center Coaching 52

CSM Magazine

APRIL 17, 2024

Understand Inputs and Outputs People analytics and customer service systems provide countless metrics that can help you assess the balance of efforts vs. outcomes. Some important input metrics include how your team spends their time and on which tasks. This can help answer questions: Where does overwork exist?

Customer Service 59

Customer Service Scripts Banking Analytics 59

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

SharpenCX

MARCH 25, 2021

Turns out, customer service analytics, including speech analytics, is one of the five technology trends in Gartner’s custom e r experience hype cycle this year. . That’s why I’m diving in on how to use speech analytics to improve coaching and engagement in your call center. . What can speech analytics do for my call center?

Coaching 67

Coaching Analytics Call Center Quality management 67

Mindtouch

JANUARY 23, 2020

To that end, we worked hard this past year to help our customer base run audits to identify the MindTouch ROI and value metrics they care most about—data points not inherently baked into our product. This included metrics around cost savings, efficiency gains, and revenue generation. Want to see what you’re saving with MindTouch?

Metrics 62

Metrics B2C B2B Self service 62

TeamSupport

DECEMBER 8, 2023

Do they need to collaborate with engineering and other departments to resolve customer issues? Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications. Reporting and Analytics Data-driven insights are crucial for optimizing your customer support processes.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

GetFeedback

AUGUST 16, 2018

Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics. These three metrics correlate with customer loyalty and retention more strongly than support efficiency metrics. At face value, NPS is a pretty simple metric—one score per customer, one overall score.

Metrics 79

Metrics Customer Service Surveys Self service 79

CSM Magazine

APRIL 18, 2024

Responsive Service: An Engine for Donor Retention Consider the pillars that uphold long-lasting relationships with donors. It means having access to advanced analytics that not only tracks donation patterns but also uncovers opportunities to engage donors in new, meaningful ways. What does this mean for your organization?

Customer Support 52

Customer Support CRM Analytics Benchmark 52

Customer Service Life

NOVEMBER 10, 2022

With a bit of digging, we discover a larger bug or problem that may need to be addressed by engineering. Before reporting to engineering we get a sense of how many customers are impacted by the issue. An analyst reviews trends using speech or text analytics software discovering many support tickets about the same issue.

Contact Center 130

Contact Center Engineering Average Handle Time Analytics 130

AWS Machine Learning

MAY 25, 2023

Spectrum AI is a predictive (generative) CX analytics platform for enterprises. Infogain works with OCX Cognition as an integrated product team, providing human-centered software engineering services and expertise in software development, microservices, automation, Internet of Things (IoT), and artificial intelligence.

Analytics 66

Analytics Engineering Accountability Enterprise 66

AWS Machine Learning

FEBRUARY 13, 2024

Before moving to full-scale production, BigBasket tried a pilot on SageMaker to evaluate performance, cost, and convenience metrics. Log model training metrics. About the Authors Santosh Waddi is a Principal Engineer at BigBasket, brings over a decade of expertise in solving AI challenges. Copy the final model to an S3 bucket.

Engineering 102

Engineering Gamification Scripts Big data 102

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. Solution overview.

Personalization 73

Personalization APIs Engineering Metrics 73

Contact Center Pipeline

JUNE 15, 2016

Unfortunately, too many websites contain outdated information buried beneath pages of FAQs and knowledge base articles and/or poorly configured search engines that retrieve irrelevant results. An effective search […].

Self service 100

Self service Analytics Engineering Metrics 100

AWS Machine Learning

SEPTEMBER 27, 2023

By using Amazon CloudWatch in the solution, MDaudit monitors metrics, events, and logs throughout the end-to-end solution. says Nisheet Goenka, VP of Engineering at MDaudit. Justin Leto is a Senior Solutions Architect At Amazon Web Services with a focus on Machine Learning and Analytics.

Healthcare 101

Healthcare Engineering SaaS Analytics 101

Help Scout

FEBRUARY 18, 2019

Specifically, customer service agents need analytical reading skills. What is analytical reading? Analytical reading is a high-level cognitive skill. This is the crux of analytical reading versus what could be called surface reading. Here’s an example of analytical reading in action. It’s important brain work!

Analytics 40

Analytics Coaching Engineering Contact Center 40

Branch Mesenger

MAY 2, 2018

While surveys that lead to these results are historically what we’ve had to understand engagement metrics, analytics are far more important. While surveys that lead to these results are historically what we’ve had to understand engagement metrics, analytics are far more important. They were absolutely spot on.

Engineering 74

Engineering Morale Employee engagement Big data 74

JivoChat

MAY 9, 2022

Counting on the best SEO tools is going to help you to know what to do to rank higher in search engine results pages, including on Google. SEO tools are developed to provide you with data that’s going to help you to optimize your pages for search engines, and, as a consequence, be able to rank higher on them. Google Analytics.

Engineering 75

Engineering Analytics Advertising Metrics 75

JivoChat

AUGUST 22, 2023

Implement SEO Best Practices Search engine optimization (SEO) is about considering the elements that make a page appear on Google and other search engines’ first search result pages. You will also have the advantage of using a website builder that creates SEO-friendly pages, so they can be visible and indexed by search engines.

Engineering 75

Engineering Analytics Best practices Customer Support 75

AWS Machine Learning

JUNE 22, 2023

The Amazon ML Solutions Lab and L&W team embarked on an end-to-end journey from formulating the ML problem and defining the evaluation metrics, to delivering a high-quality solution. Data preprocessing and feature engineering In this section, we discuss our methods for data preparation and feature engineering. Recall@Prec0.7

Automotive 84

Automotive Engineering Metrics Finance 84

AWS Machine Learning

JANUARY 5, 2024

Wipro further accelerated their ML model journey by implementing Wipro’s code accelerators and snippets to expedite feature engineering, model training, model deployment, and pipeline creation. Query training results: This step calls the Lambda function to fetch the metrics of the completed training job from the earlier model training step.

Management 112

Management APIs Engineering Government 112

CSM Magazine

OCTOBER 5, 2023

“We are a time led business that is heavily reliant on and impacted by the weather so it is critical for us to know where are engineers are and how quickly they can get to a client site,” commented Rob Bland, Managing Director at Blade Roofing.

Engineering 59

Engineering CRM Finance Enterprise 59

OctopusTech

DECEMBER 23, 2022

The process of hiring an SEO partner can be a difficult task if you don’t have proper knowledge about search engine optimization. Preparing detailed analytics reports. Obtain proper reports and analytics. With their analytics and reports, you can obtain the following information – Analyze the quality of backlinks.

Engineering 118

Engineering Analytics Sales Consulting 118

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. The predicted value indicates the expected value for our target metric based on the training data.

Metrics 93

Metrics Analytics APIs Big data 93

Nicereply

JANUARY 30, 2023

This can include anything from knowing how many people you need to hire and knowing exactly what metrics you need to hit, to determining if there are new tools that you’ll need to use in order to a ccomplish your goals. If so, what are some levers you might be able to pull to shift that metric, too?

Metrics 98

Metrics Finance APIs Customer Support 98

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. We also used the Pearson correlation coefficient and the RMSE as general and interpretable accuracy metrics.

Calibration 75

Calibration Engineering Big data Automotive 75

JivoChat

APRIL 16, 2023

Afterward, you move into slightly more complex territory - optimizing your website for search engine optimization (SEO), launching email campaigns, and using mobile applications to provide customers with a seamless shopping experience. Their search engines are optimized to increase visibility in search engine results pages (SERPs).

Analytics 82

Analytics Engineering Advertising Sales 82

AWS Machine Learning

FEBRUARY 7, 2023

SageMaker automatic model tuning Automatic model tuning, also called hyperparameter tuning , finds the best version of a model as measured by the metric we choose. Each training job can be completed early when the objective metric isn’t improving significantly, which is known as early stopping.

Metrics 80

Metrics Analytics Engineering Accountability 80

AWS Machine Learning

MARCH 13, 2023

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks. Vamshi Krishna Enabothala is a Sr.

Engineering 82

Engineering APIs Metrics Management 82