Top 10 gamification blogs
Callminer
NOVEMBER 14, 2018
Contact centers need well-defined business goals that are easily tracked with captured speech analytics data. To learn more about gamification, read our top ten blogs below.
How To Use Gamification To Improve CX In Your Contact Centre
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
Gamification 
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Fixing the Corporate Learning Engagement Shortfall with Gamification
Noble Systems
JULY 18, 2019
Building proficiencies for technologies like AI, machine learning, and data analytics is becoming increasingly important as enterprises expand their presence and compete digitally. Gamification, however, is the perfect answer for this engagement deficit. Gamification’s Cross-Generational Appeal.
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The Burgeoning World of CX Analytics
Serenova
DECEMBER 4, 2019
Analytics are becoming vital to bring about improvements to the agent experience—ultimately reducing turnover rates and improving the service agents deliver. Executives use this data to make strategic decisions on company direction, marketing, sales and product development.
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 2
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. Achieving Long-Term Success.
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Seek and Share Truth to Boost Employee and Customer Experience
CCNG
APRIL 20, 2022
Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more. Canvas the organization for siloed initiatives to mitigate data and data management duplicity and reduce cost and resource overhead.
Call Journey and nGUVU to change business landscape with innovative gamification technology
Call Journey
JULY 25, 2019
nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. Together, Call Journey, nGUVU, QPC, and Genesys offer a secure and safe way of streamlining data discovery. We are all about Voice data. Agents are the core of one’s business.
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Seizing the Digital Future in Customer Experience TransformationÂ
COPC
APRIL 1, 2024
Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Personalized Agent Training The adoption of digital gamification is a major component of this change. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.
Move Over Millennials, Generation Z is Here
Call Design
MAY 24, 2022
Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.
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Keep Your Call Center At-Home Agents Engaged
Callminer
JULY 16, 2018
Global Workplace Analytics recently reported that businesses would save an average of $11,000 per remote employee if they worked from home at least half of the time. Use gamification. Gamification is the use of games and technology to offer incentives to employees based on their performance metrics.
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Improving Customer Satisfaction: Strategies for Sport Betting Platforms
CSM Magazine
NOVEMBER 3, 2023
Leveraging Data Analytics to Improve Customer Satisfaction Sites with many active users have a distinct advantage over those that do not. By analyzing large pools of exact player behaviors, patterns and preferences, platforms can harness the power of data analytics to greatly improve the happiness of bettors.
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Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
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104 How to Strategically Compete Against Your Peers… And Yourself
Beyond Philosophy
APRIL 6, 2016
For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. . – Prioritize and allocate resources (time, money, people, facilities, technology).
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DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report
DMG Consulting
OCTOBER 17, 2019
DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Expanded coverage driven by demand for omni-channel and customer journey analytics. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.
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AI Customer Service: Today’s Most Transformative Technologies
TechSee
JUNE 25, 2019
As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support.
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DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report
DMG Consulting
OCTOBER 18, 2017
DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 12th annual Speech Analytics Product and Market Report. 10/18/2017.
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Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Why Gamification Matters. According to Gartner, by the end of 2015, more than 40% of the top companies will be using gamification to transform their business operations.
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4 Easy Ways to Make Call Center Training More Fun
Fonolo
NOVEMBER 23, 2021
That means making training more interactive and potentially using gamification tactics in your program. Share analytics with your agents. Involve your employees in data collection and analytics. Balancing education and engagement is essential if you want your training to sink in. Use a buddy system. .
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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker
AWS Machine Learning
FEBRUARY 13, 2024
To keep pace with new products, a new model was produced each month using the latest training data. Data augmentation for model training and manually managing the complete end-to-end training cycle was adding significant overhead. For certain SKUs, we augmented data to encompass a broader range of environmental conditions.
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102 Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience
ShepHyken
NOVEMBER 29, 2019
This adds gamification to the customer experience mix and it could very well make your app viral. The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. And you know what that means?
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Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans
CSM Magazine
JUNE 10, 2021
Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Instead, use contact centre data to create stories that illustrate the need for change, highlight the benefits for both departments and note how credit will be shared for the positive impact of that alteration.
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How to Strategically Compete Against Your Peers… And Yourself
Beyond Philosophy
APRIL 6, 2016
For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. . – Prioritize and allocate resources (time, money, people, facilities, technology).
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Move Over Millennials, Generation Z is Here
Noble Systems
JUNE 18, 2019
Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.
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Ongoing Training is Critical in the Contact Center
Real Blue Sky
JULY 12, 2022
Incentives and Gamification. Using incentives and gamification is a great example of using advanced technology in contact center training. Gamification is the process of using game-thinking and game-mechanics to engage users with a fun and rewarding learning environment. Speech Analytics. Self-Serve Knowledge.
Innovative Language Learning Technologies: Enhancing Online Education Experiences
JivoChat
MARCH 12, 2023
3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Leading education platforms use gamification elements to enhance the efficiency of learning. Interactive visuals and immersive language experiences enhance students’ ability to achieve their learning goals.
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The Ultimate 5-step Detox Programme for Contact Centre Health
CSM Magazine
JANUARY 25, 2023
If you don’t have automated analytics tools then simply ask agents directly—they will welcome the opportunity to be involved and asking shows you care and value their input. Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. Don’t know what they are?
Call Design Australia Accelerates Growth Through New Partnership with Datagamz
Call Design
DECEMBER 1, 2019
Call Design’s expertise in optimising the workforce has seen them press into the space of gamification as part of this new partnership with Datagamz, a platform designed to entrench and reward good performance among contact centres employees.
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60 Call Design Australia Accelerates Growth Through New Partnership with Datagamz
Call Design
DECEMBER 1, 2019
Call Design’s expertise in optimising the workforce has seen them press into the space of gamification as part of this new partnership with Datagamz, a platform designed to entrench and reward good performance among contact centres employees.
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12 Call Center Best Practices You Need to Be Doing Right Now
Callminer
APRIL 24, 2020
According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance.
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Top 10 HR Management Software for HR Managers in 2022
CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
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Hyper Efficiency: The Next Frontier in Contact Center Operations Management
NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.
Top trends for the contact center in 2019 – part 1, the human touch
Noble Systems
JANUARY 30, 2019
Leverage Gamification for Soft Skills Development. Gamification , the use of game mechanics to motivate and engage agents, has typically been used to improve productivity, compliance and call quality. Dive Deeper into Customer Intelligence with Analytics. Learn more.
Contact Center Agents and the Importance of Engagement
Noble Systems
JANUARY 14, 2019
Workforce engagement management and gamification are applications that can be used to produce high-caliber, highly engaged agents who can generate the quality customer experiences that will increase customer satisfaction and retention. Motivation Through Gamification . Recognition and metric. Task management. Recruitment. Onboarding.
Call Center Software 101: An Introduction to Customer Contact Technology
Noble Systems
APRIL 21, 2020
Reporting – Allows managers to make more informed decisions with better insight into critical KPIs & program results, with real-time activity views, summary and drill-down data, and historical results reporting, through standard report libraries and the ability to create custom queries. 7 Advanced Contact Center Software Features.
Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention
CSM Magazine
SEPTEMBER 8, 2023
It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping. Employing data analytics can help determine the most effective channels for different customer segments. And remember, always prioritize customer feedback.
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Contact Center Technology Trends to Watch in 2022
Hodusoft
FEBRUARY 9, 2022
As a game-changer, analytics also occupies a pivotal position in call center trends 2022. . Data privacy. Millennials, Gen Z are all ‘digital natives’ With so much of their information out there in the digital space, they are becoming more and more concerned about their data privacy. Video chat . Social media.
Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution
Balto
OCTOBER 20, 2022
Based on the data received from the QA program, you’ll be able to coach and train agents to work towards this business goal and others important to your organization. QA provides managers and supervisors with the data and insights they need to track if agents hit all of their marks during customer interactions.
Beyond the AI Customer Service Hype: Practical Applications for Real Results
UJET
NOVEMBER 3, 2020
Using a combination of real-time responses to customer questions and historical customer data stored in your CRM (customer relationship management) tool, intelligent routing predicts customer needs to route calls appropriately. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.
A Beginner’s Guide On An Effective Inbound Call Strategy
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. That can lead to data overload and the really important metrics can get lost in the shuffle. The business case can almost write itself.
The Top 6 Best Automated Calling Services
Babelforce
MAY 19, 2022
It’s an integration superstar, so agents will always have customer data on hand. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. babelforce comes into its own with its automated calling services.
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Seven technologies to improve customer service in SMBs
Vonage
OCTOBER 22, 2015
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.
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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?
Noble Systems
MARCH 20, 2020
Maintaining agent quality – promoting quality across a distributed workforce is a concern for managers with remote workers, however speech analytics can monitor 100% of all communications and then e-coaching, perhaps in conjunction with Gamification, can ensure that the workforce remains highly skilled and quality assurance is maintained.
These 8 Technologies Are Transforming the Contact Center
DMG Consulting
AUGUST 17, 2017
Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Speech analytics. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment.
Top trends for the contact center in 2019 – part 1, the human touch
Noble Systems
JANUARY 30, 2019
Leverage Gamification for Soft Skills Development. Gamification , the use of game mechanics to motivate and engage agents, has typically been used to improve productivity, compliance and call quality. Dive Deeper into Customer Intelligence with Analytics. Learn more.
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