ChurnZero

APRIL 13, 2021

To help answer some questions you might have around the Customer Success job market, we created this overview that will describe what the different career paths are that you can pursue, with descriptions for each role and the industry salaries. . Chief Customer Officer. Customer Success Vice President/Director .

Chief Customer Officer 98

Chief Customer Officer Customer centricity Customer advocacy Accountability 98

CSM Practice

DECEMBER 7, 2020

Board members work in areas spanning on-premises technology, Software-as-a-Service (SaaS), and advisory services. The overall goal of the Board is to provide guidance, supporting the firm’s organic growth and reach.

Chief Customer Officer 81

Chief Customer Officer Upselling SaaS Consulting 81

Peter Lavers

JANUARY 30, 2019

The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders. Customer analytics. Technology enablement. Connected CX journeys. Digitalisation. Robotics and AI. Employee experience and workforce optimisation.

B2B 100

B2B Chief Customer Officer Benchmark Analytics 100

SmartKarrot

JULY 15, 2022

With exponential technological advancements in recent years, low-code and no-code platforms can now be one of the most valuable assets to any modern organization. Gliffy is an extremely user-friendly and collaborative online diagramming platform enabling CCOs to draw out customer journeys and experiences meticulously. Clarabridge.

Journey mapping 10

Journey mapping Chief Customer Officer Feedback Analytics 10

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Serenova

JUNE 16, 2020

As contact center technology undergoes transformation at many organizations, so should the agent experience. The C-suite is focused more than ever on reducing agent turnover rates and improving customer experience (CX) ratings. Improve Agent Technologies. Chief customer officers have been laser-focused on analytics.

Chief Customer Officer 52

Chief Customer Officer Analytics Contact Center Coaching 52

JustCall

MARCH 8, 2023

Her bestselling book, “The Customer Of The Future”, was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19 and won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time” in 2021. Follow Blake on LinkedIn 5.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Altivon

JULY 23, 2020

Altivon has a proven track record of tailoring every solution to the needs of their customers which makes eMite, a leader in contact center analytics, a natural fit. Altivon is a Genesys Gold Partner, with a large base of PureConnect and Genesys Cloud customers.

Chief Customer Officer 52

Chief Customer Officer contact center solutions Contact center software Contact Center 52

ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. ” What role will AI and new technologies play in customer success in 2024?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Altivon

MAY 31, 2020

Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. Success Depends on More than Technology. AI is a fundamental enabling technology that can be applied whenever a decision is needed. Analytics can do so much more than historical reporting.

Chief Customer Officer 52

Chief Customer Officer Cloud contact contact center solutions Contact Center 52

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Fonolo

JANUARY 22, 2020

Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. Chief Customer Officers USA, Atlanta. Next Generation Customer Experience, Indian Wells. Customer Contact East , Ft.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. Data & Analytics Are Important, But Don’t Forget Storytelling When Connecting With Customers. ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. Jim Bass (@JimBassCX) February 6, 2020.

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

CSM Magazine

AUGUST 19, 2021

Amy Shore, Chief Customer Officer, Nationwide. Aarthi Murali, Chief Customer Experience Officer, M&T Bank. Lance Gruner, EVP Global Customer Care, Mastercard. Clairy Moraitou, Global Head of Consumer Insights and Analytics, Zurich Insurance. Zone President, KraftHeinz.

Chief Customer Officer 40

Chief Customer Officer Customer Service Benchmark Banking 40

Callminer

FEBRUARY 4, 2021

Identifying vulnerable customers so that agents can take the appropriate course of action. Firstly, contact centers can make use of call analytics software to analyze past call recordings and use them to train agents how to identify vulnerable customers. Nika Filipkova is the Chief Customer Officer at SupportYourApp. “At

Call Center 345

Call Center Contact Center Finance Consulting 345

Peter Lavers

JULY 7, 2015

The opening session considered the challenges of building and leading a 21st century organisation in a world that is undergoing rapid transformation in the economic, political, social and technological arenas. In this tide of change and upheaval, customers are stepping into their power and making ever-increasing demands of business.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

Call Journey

OCTOBER 20, 2018

Call Journey and Genesys partner up to transform customer experience with conversation analytics. The partnership allows customers of Genesys to access Call Journey’s powerful speech analytics engine – Emotive Voice Streams (EVS) via the newly opened AppFoundry platform. We’re very excited by the partnership.

Chief Customer Officer 45

Chief Customer Officer Engineering Analytics Enterprise 45

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Jeanne has been helping companies create deeper relationships with their customers for over 35 years. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Totango

SEPTEMBER 24, 2018

Four topics stood out from the discussion: enabling customer-centricity, turning insights into action, driving results that last, and deciding to buy a CS solution over building one in-house. Read on to find out how you can apply these to your own Customer Success strategy. Customer-Centricity is Key.

Chief Customer Officer 50

Chief Customer Officer Customer centricity Best practices Enterprise 50

Natalie Petouhof

JUNE 4, 2015

Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle#3: Cloud for Analytics.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

CSM Practice

JULY 20, 2020

As such, your customer success communication strategy needs to be implemented in a concise, relevant, clear manner. At CSM Practice we vanguard the effectiveness of customer communication which leads to customer success by providing professional consultations and remarkable training.

Chief Customer Officer 52

Chief Customer Officer Analytics Customer centricity Consulting 52

CSM Practice

JULY 20, 2020

As such, your customer success communication strategy needs to be implemented in a concise, relevant, clear manner. At CSM Practice we vanguard the effectiveness of customer communication which leads to customer success by providing professional consultations and remarkable training.

Chief Customer Officer 52

Chief Customer Officer Analytics Customer centricity Consulting 52

CSM Magazine

NOVEMBER 6, 2016

The journey to customer and revenue retention. In recent years, increasing competition and the advent of new technologies have given rise to growing customer expectations, meaning the importance of customer service in business is more important than ever. But how do we prove this? The impact of service on share price.

Chief Customer Officer 55

Chief Customer Officer Customer retention Customer centricity Analytics 55

Altivon

JUNE 7, 2020

We geared up to help ensure continuity for contact center and similar customer-facing operations. Contact center and associated technologies are our specialty. Contact centers are among the most critical functions within an enterprise because they deal directly with customers. Cloud Contact Centers Lead the Way in Innovation.

Contact Center 52

Contact Center Chief Customer Officer Contact center software Morale 52

ChurnZero

JANUARY 26, 2022

Here’s how SaaS companies, Customer Success teams, Account Managers, and Chief Customer Officers can use the ChurnZero integration with HubSpot to increase customer retention, reduce churn, and improve the customer experience. Liz Friscino, Managing Director, Client Success, FiscalNote.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

Altivon

SEPTEMBER 28, 2017

The webinar, titled “ Re-Tool the Contact Center for Better Patient Experience ”, presented an overview of issues facing the industry and its customers, as well as new technologies and best practices that can help address these issues. Leading off the program was Altivon’s own Frank Tersigni, Chief Customer Officer.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

Amity

APRIL 25, 2016

Chad is a Customer Experience and Customer Success executive with 15+ years experience developing Customer Success teams with companies of all sizes. The Enlightened Customer. CEO - C hief Customer Office Council. Chief Customer Officer - Gainsight. CA Technologies Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

VHT

SEPTEMBER 20, 2018

SMART Customer Service 2019 – Washington DC – April 29 – May 1. Be a part in learning, sharing and celebrating the newest and most innovative ways customer service technologies are changing the way we all do business. IQPC Chief Customer Officer Exchange – Chicago, IL – May 12-14, 2019.

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Eptica

MAY 11, 2017

Date: Thursday, May 11, 2017 Coping with disruption through AI and human customer experience. He pointed out that there are now over 5,000 senior managers across the globe with responsibility for customer experience. Published on: May 11, 2017. Share this page on: Tweet.

Customer Experience 51

Customer Experience Chief Customer Officer Government Chatbots 51

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

CSM Practice

OCTOBER 10, 2018

As a mathematician, I developed a framework with eight ( 8 ) pillars, which I use to detect weak points, define new strategic goals , enhance the team, tune the customer engagement process and optimize the technology landscape.

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Marketing 49

CSM Practice

OCTOBER 10, 2018

As a mathematician, I developed a framework with eight ( 8 ) pillars, which I use to detect weak points, define new strategic goals , enhance the team, tune the customer engagement process and optimize the technology landscape.

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Marketing 49

CSM Practice

OCTOBER 10, 2018

As a mathematician, I developed a framework with eight ( 8 ) pillars, which I use to detect weak points, define new strategic goals , enhance the team, tune the customer engagement process and optimize the technology landscape.

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Accountability 49

CSM Magazine

DECEMBER 20, 2016

The first deals with dividing responsibilities and defining customer experience ownership, that is, identifying real people behind the very vague term of ‘CX practitioners’ as well as searching for the place that technology has come to occupy in the CXM governance models. CIOs are starting to recognize this challenge as well.

Customer Experience 40

Customer Experience Government Chief Customer Officer Journey mapping 40

Answer Dash

SEPTEMBER 19, 2017

The big data push is particularly big within customer experience space, where countless customer touchpoints can be analyzed to improve interactions and increase loyalty. While in it’s infancy, the adaption of this relatively new technology will grow quickly and can have a significant impact on the evolution of the CX department.

Customer Experience 59

Customer Experience Big data Chief Customer Officer Technology 59

Clarabridge

MARCH 7, 2017

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. US industry group Interactions asked 1,300 customers online earlier this year if they liked IVR. Clarabridge is at the cutting edge of customer experience management. Disillusionment.

Chatbots 40

Chatbots Customer Service Interactive Voice Response Chief Customer Officer 40