Enghouse Interactive
OCTOBER 21, 2020
AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. That self-service will be their first point of contact and they are willing to deal with digital assistants (chatbots, knowledge bases, voice authentication, etc.) Key Learnings from Kate Leggett and Steve Nattress. The more YOU KNOW. . Act on the results.
Enghouse Interactive
SEPTEMBER 1, 2020
It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands.
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aircall
JULY 7, 2021
You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.
Monet Software
JULY 30, 2019
Here are the four reasons your call center should be looking into speech analytics. Call centers have long understood this and try to mine the elements from each conversation deemed most relevant to company performance and customer service. Speech analytics allows this analysis to go deeper than ever before. It Delivers Data.
teleopti
JULY 1, 2019
If you have been in a situation where you hear these questions, perhaps from your manager or a client, then you know the value of solid reporting and analytics. Teleopti customer Addison Lee, have been using Teleopti WFM Insights to improve their reporting and unleash their analytics genius. Decisions made on data, not heuristics.
Revation Systems
JULY 9, 2019
And since most customer communications take place through digital channels, analytics can help businesses to facilitate even better communication and improve their consumer engagement. Analytics for Better Service. The post Analytics and Communications: Bridging the Gap appeared first on Revation Systems.
Enghouse Interactive
JULY 7, 2020
Transform the Contact Center with Microsoft Teams (blog series). Blog #2 Microsoft Teams Drives Agent Productivity. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer. This blog will focus on how it helps enhance agent productivity.
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