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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account.

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Teradata Influencer Summit Highlights

Natalie Petouhof

Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle#3: Cloud for Analytics.

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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

We “do” marketing and sales, but the customer “does” their experience! It has been about how we as businesses organise OUR channels, rather than taking an outside-in view that it’s the same customer taking a sales or service journey using whichever channels & media that are the most germane to their requirement.

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Prescriptive analytics: The way forward for Big Data

Hero Digital

This, in a nutshell, is prescriptive analytics. For a long time, the field of data and analytics was focused on describing what happened — how many customers bought the product, what they looked like, how many came back, etc. With the advent of advanced ML algorithms, analytics has now entered the prescriptive phase.

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Why Customer Experience Excellence Requires HR Engagement

ClearAction

CX governance structure: what does the company need, according to the organization and customers? HR & Sales are sometimes the most human-to-human (H2H) functions: can help rest of company "keep it real" for CX excellence. Customer Experience Governance: Do This, Not That. —@Lynn_Teo. —@mt_marko.

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5 Reasons to Boost Self-Service Using AI in Today’s Property Market

CSM Magazine

The end of the stamp duty holiday and ambitious government targets for building new homes are set to make for an interesting year. Create genuine sales and lettings leads for agents – pent up demand for property means higher customer expectations and greater competition among agents and landlords. Abbie Heslop at EBI.AI