#CXSecrets: Use Internal Benchmarking to Quickly Enhance CX
PeopleMetrics
MARCH 12, 2018
Of course you do! This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Why internal benchmarking?
Let's personalize your content