AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. With a few clicks, you can easily set up a managed connection and choose the Veeva Vault documents and metadata to import.

APIs 71

APIs Healthcare SaaS Engineering 71

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a Service) is an on-demand product distribution strategy that allows software developers to distribute software through the internet and enables users to utilize powerful software without having to deal with hardware management or complex installation processes. Top 10 Trends for Enterprise SaaS in 2022.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Fonolo

JUNE 7, 2018

It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. That’s emerging as a key frontier in the broader world of customer interaction management. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package.

Call Center 79

Call Center Analytics APIs SaaS 79

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Microsoft SQL Server is a relational database management system that runs on SQL programming language. Microsoft SQL Server.

Finance 63

Finance APIs Enterprise SaaS 63

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. With Webex Experience Management this is now possible. Our latest and greatest release 12.5 How Well Do You Know Your Customers?

Contact Center 80

Contact Center contact center solutions Enterprise Cloud contact 80

DMG Consulting

MARCH 8, 2019

The vast majority of the sales were to existing contact centers whose management made the decision to migrate to the cloud. The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% billion market. ($125/seat/month

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 117

Best practices Government Engineering Accountability 117

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics SaaS APIs Advertising 10

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

Natalie Petouhof

FEBRUARY 5, 2016

Among the latest advancements to the T elligent Community a re the new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

APIs 40

APIs Self service Analytics SaaS 40

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. I started early on in a blue-collar, manufacturing background doing account management and account services. The team has evolved quite a bit since I started here.

B2C 0

B2C SaaS Accountability B2B 0

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. You can serialize pipelines to YAML files , expose them via a REST API , and scale them flexibly with your workloads, making it easy to move your application from a prototype stage to production.

Enterprise 68

Enterprise Scripts Best practices Analytics 68

Fonolo

NOVEMBER 21, 2018

In September, they acquired Ytica to add analytics to the Twilio Flex contact center. Now, companies have to add analytics value on top of recording before they can justify costs above this per-minute baseline. Roland Selmer is VP of CPaaS Product Management at Vonage. Shmunis has a gift for the soundbite. Twitter: @tpgoebel.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • How to Measure Customer Experience: Performance Management Maturity-Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

CRM 40

CRM Automotive Analytics Big data 40

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. I started early on in a blue-collar, manufacturing background doing account management and account services. The team has evolved quite a bit since I started here.

B2C 60

B2C SaaS Accountability B2B 60

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

AWS Machine Learning

MAY 3, 2023

This post is focused around the third point in this list and shows how to achieve dynamic scaling of SageMaker Processing jobs to achieve a more managed, performant, and cost-effective data processing framework for large data volumes. About the Authors Anthony McClure is a Senior Partner Solutions Architect with the AWS SaaS Factory team.

Engineering 68

Engineering Metrics APIs Big data 68

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 109

Engineering Customer Support APIs Government 109

JivoChat

JULY 14, 2021

Customers can also troubleshoot simple problems or perform quick administrative tasks like resetting their passwords, adding a live chat button , managing their billing, or changing other account information. Review analytics. Why Is Self-Customer Service Important? Self-service is not an option. Expand your page content.

Self service 52

Self service Chatbots B2B Customer centricity 52

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Most B2B SaaS companies have identified a need to reduce churn and grow the lifetime value of their customer base and believe customer success is the way to go about achieving this.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

SmartKarrot

JULY 8, 2020

There is no denying the fact that going digital is the way ahead for SaaS businesses. This takes on more importance as more and more SaaS businesses adopt subscription models, which means customer loyalty is what reduces churn and drives growth. Yes, digital transformation is the way forward for SaaS companies. Ever shopped on?Amazon

Customer Experience 10

Customer Experience SaaS APIs Analytics 10

aircall

MAY 15, 2017

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. As an example, let’s say a rep managed to negotiate a deal with one customer for their support team for 20 users offering basic features.

Sales 88

Sales Accountability Engineering APIs 88

SmartKarrot

MAY 12, 2021

Further, it can connect to system APIs automatically, fill out forms, log into the given applications, automate data for CRM and ERP applications , and move files into their required destinations too. and manage the variability. . Utilizes predictive analytics, ML , voice recognition. What is Artificial Intelligence?

APIs 18

APIs Analytics SaaS Chatbots 18

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Landing page builder, Facebook ads management, deal tracking, and customer insights are some of the tools offered by Brevo that make it stand out for the quality of its services.

APIs 75

APIs Sales Analytics CRM 75

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? Managing customer data is nothing new. These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more.

call center software 98

call center software Call Center APIs Contact Center 98

SmartKarrot

JANUARY 6, 2022

Conversation intelligence helps the sales manager find areas where the representatives require sales coaching. Conversation intelligence helps the manager analyze the performance of the business agents or representatives. Feedback manager – through this feature, calls can be rated and offered feedback. Salient features.

Coaching 10

Coaching SaaS Benchmark Feedback 10

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Centralized data management. High costs.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

AWS Machine Learning

NOVEMBER 22, 2023

First, we’ll have a few foundational sessions related to various aspects of Amazon Bedrock —a fully managed generative AI service we launched earlier this year. Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics.

Engineering 104

Engineering Best practices APIs Government 104

Pointillist

FEBRUARY 19, 2018

“By 2020, 85% of customer interactions will be managed without a human” – Gartner. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. By Will Thiel. Data Unification.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JustCall

APRIL 9, 2024

JustCall is also one of the only SaaS companies that provides all three dialer types —– auto dialers , predictive dialers , and dynamic dialers. Custom integrations and workflow automation with public API. Dedicated tools for reporting and call analytics. It does not offer marketing analytics integrations.

voip 40

voip Sales Scripts CRM 40

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

JivoChat

APRIL 28, 2022

Whether you already have an established company or it’s developing it now, counting on the right ecommerce platform will help you to build your ecommerce website and manage it. . APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. Are you planning to create an online store?

SaaS 75

SaaS Enterprise B2C Engineering 75