AWS Machine Learning

MARCH 6, 2024

For example, in 2023, a research team described training a 100 billion-parameter pLM on 768 A100 GPUs for 164 days! In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. The following diagram illustrates this workflow. apply(lambda x: len(x)).between(100,

Scripts 96

Scripts Biotechnology Healthcare Accountability 96

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 101

Scripts Big data Engineering SaaS 101

AWS Machine Learning

NOVEMBER 15, 2023

For example, it can scale the data, perform univariate feature selection, conduct PCA at different variance threshold levels, and apply clustering. For this example, you don’t use a specialized dataset; instead, you work with the California Housing dataset that you will import from Amazon Simple Storage Service (Amazon S3).

Scripts 89

Scripts Best practices Accountability Engineering 89

CSM Magazine

APRIL 9, 2024

Performance Analysis : Metrics such as throughput, cycle time, and resource utilization are essential for process optimization. Proper data extraction and preprocessing are critical for accurate analysis. Conformance Checking and Performance Analysis Conformance checking ensures that executed processes adhere to expected models.

Construction 52

Construction Scripts Metrics 52

AWS Machine Learning

JANUARY 16, 2024

This analysis empowers users to make informed decisions when integrating Whisper models into their specific use cases and systems. Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. For more information, you can check this link.

Scripts 105

Scripts Metrics Best practices Accountability 105

Fonolo

MARCH 16, 2023

Measuring Customer Satisfaction The arrival of AI-supported tools is expected to flip the script on some of those traditional metrics and introduce some new ones, too. For example, AI-powered chatbots and virtual assistants make metrics like AHT less important.

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

AWS Machine Learning

MARCH 8, 2023

Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. Select the notebook aws-aiml-blogpost-sagemaker-snowflake-example and choose Open JupyterLab. All code for this post is available in the GitHub repo.

Scripts 108

Scripts Accountability Enterprise Management 108

Beyond Philosophy

OCTOBER 28, 2014

Let me give you an example. Another example might be an automated call response system that greets incoming calls. Three Examples Where Systems Need to Be Customer-Focused. In many cases, they will also use a Call Center script. When you ask the customer for this, they might think, “Why do they need this information?

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Global Response

MARCH 20, 2023

For example, companies like Zapier and Shopify have extensive Help Center knowledge bases. Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? What scripts or key language or techniques were used in these calls? Check QA logs.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. Here are three areas that your organization should review during your regular competitor analysis: Mystery Shopping. Or that too many customers are dissatisfied with your service?

Customer Service 192

Customer Service Advertising Scripts Feedback 192

Callminer

SEPTEMBER 14, 2020

Bottom Line: The optimal role of a business analyst in call center operations is to improve the customer service experience by optimizing operations through trend and data analysis and identifying and implementing strategies based on the data to improve efficiencies within the call center. Andrew Tillery. MAPCommInc. Lynn Hope Thomas.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

MAY 16, 2023

As a JumpStart model hub customer, you get improved performance without having to maintain the model script outside of the SageMaker SDK. endpoint_name = name_from_base(f"jumpstart-example-{model_id}") # Retrieve the inference instance type for the specified model. The inference script is prepacked with the model artifact.

Chatbots 85

Chatbots Scripts APIs Feedback 85

AWS Machine Learning

SEPTEMBER 28, 2022

You can perform data analysis, train your models, and test them using your own algorithms or use SageMaker-provided ML algorithms that are optimized to run efficiently against large datasets spread across multiple machines. Prepare your trained model and inference script. pth,pkl, and so on) and an inference script.

Scripts 74

Scripts APIs Engineering Consulting 74

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. The drift notification emails will look similar to the examples in Figure 8.

Management 113

Management APIs Engineering Government 113

AWS Machine Learning

DECEMBER 21, 2022

Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. In this example, we ingest records using the FeatureGroup.ingest() API, which ingests records from a Pandas DataFrame. You can find the sample script in GitHub.

Scripts 73

Scripts Engineering APIs Big data 73

JivoChat

JANUARY 31, 2023

There is where data analysis comes in, you can use the data your company has, and key performance indicators (KPIs) to indicate what path you should follow. For example, a company is about to launch a new product and the marketing is developing an email marketing campaign for that. Workload: 20.5

Analytics 75

Analytics APIs Scripts Big data 75

Callminer

APRIL 21, 2020

Since many call centers record conversations, this is an excellent opportunity for leaders to highlight strong examples of excellent customer service to share with the rest of their team. Good scripting can lessen the amount of decision making, but another way to counteract. Lead by example. just to get their thoughts.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

MAY 16, 2024

The data preprocessing batches were created by writing a shell script to run Amazon EMR through AWS Command Line Interface (AWS CLI) commands, which we registered to Airflow to run at specific intervals. Let’s walk through the steps from model training to deployment, using some code examples. Provide the inference.py

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AWS Machine Learning

MARCH 20, 2023

In the following example figure, we show INT8 inference performance in C6i for a BERT-base model. Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. The code snippets are derived from a SageMaker example.

Calibration 78

Calibration Scripts Benchmark APIs 78

Global Response

MAY 15, 2023

Most importantly, QA processes should: be ongoing target every channel that you’re active on integrate with your key metrics provide actionable insights and results Creating scripts is another important aspect of implementing quality control. Here’s an example of how we implement each of the elements of TAR feedback.

Call Center 62

Call Center Scripts Coaching outsourcing 62

LiveChat

MAY 12, 2017

Same as the process in your company, as well as the scripts in customer service , they both should be no more than just guidelines which you follow and react the moment something is not working correctly. Do you always have to follow the script? How to avoid scripted conversations? How to avoid scripted talk on chat?

Scripts 44

Scripts Customer Service Personalization Surveys 44

Upstream Works

DECEMBER 20, 2022

To illustrate, here are three examples. This is where tools like sentiment analysis come into play, as AI can often ‘read’ the customer’s mood faster than agents can and provide agents with the right scripts or templates in real-time. Noise Suppression.

Customer Experience 78

Customer Experience Virtual Agent Contact Center Scripts 78

AWS Machine Learning

JUNE 28, 2022

The following is the list of the four new built-in algorithms, with links to their documentation, example notebooks, and source. Example Notebooks. In the following sections, we provide a brief technical description of each algorithm, and examples of how to train a model via the SageMaker SDK or SageMaker Jumpstart.

Scripts 79

Scripts Management 79

NobelBiz

FEBRUARY 14, 2023

Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Use call recording and analysis tools to obtain data on disquiet time. Identify instances of dead airtime during the interactions.

Contact Center 52

Contact Center Call flow Scripts Interactive Voice Response 52

AWS Machine Learning

MAY 22, 2023

These models have proven extremely effective for a wide range of text-based tasks, from question answering to sentiment analysis. Text completion or imputation is one of the most common unsupervised objectives: given a chunk of text, the model learns to accurately predict what comes next (for example, predict the next sentence).

APIs 91

APIs Scripts Metrics Accountability 91

Global Response

NOVEMBER 21, 2023

Speech analytics analyze recorded (or live) calls to assess word choice, tone of voice, language patterns and more and provide analysis on sentiment, communication problems, common customer complaints and so on. Here are four key ways can analytics support your business and how can you implement them.

Analytics 62

Analytics Customer retention outsourcing Sales 62

OctopusTech

JANUARY 24, 2024

Personal virtual assistants focus on individual tasks like setting reminders, sending messages, listening to your customers , and providing information, while business virtual assistants are tailored for corporate environments, handling complex tasks such as data analysis, report generation, and customer interactions.

Real estate 62

Real estate Healthcare Scripts Technology 62

AWS Machine Learning

JULY 29, 2022

The code for this example is available on GitHub. SageMaker provides easy access to your data sources for exploration and analysis, and also provides common ML algorithms and frameworks that are optimized to run efficiently against extremely large data in a distributed environment. Analytics and ML consumer in a data mesh architecture.

Scripts 71

Scripts Analytics Accountability Engineering 71

3CLogic

JUNE 23, 2023

These concerns have validity — for example, Google’s speech recognition has shown to be 13% more accurate for men than it is for women, and even different English dialects have shown accuracy as low as 53%. Sentiment scoring and script adherence in particular must be continually optimized. times faster than their peers.

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

Interaction Metrics

DECEMBER 8, 2023

Here’s an example: a survey might ask whether a tech support representative: Was courteous and friendly Solved the customer’s problem Sent a follow-up email All of these elements matter, but they aren’t equally important: almost always, solving the problem matters most. Then, add those priorities into your analysis. They aren’t!

Feedback 62

Feedback Construction Surveys Metrics 62

Beyond Philosophy

MARCH 29, 2016

They used identical scripts, but the stakes were higher for some participants than others. The researchers used a commercial facial analysis tool to distinguish “social smiles” made by turning up the corners of the mouth, and “genuine smiles” that engage a wider range of facial muscles. Do you believe them? Probably not.

Consulting 283

Consulting Consulting Advertising Scripts 283

NobelBiz

MARCH 14, 2023

For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts. One example is when the software is no longer supported or updated by the vendor. And pay extra attention to it.

Contact Center 52

Contact Center Scripts Call Center Government 52

AWS Machine Learning

JUNE 15, 2022

It allows you to use a visual interface to access data and perform exploratory data analysis (EDA) and feature engineering. For custom visualizations and transforms, Data Wrangler now provides example code snippets for common types of visualizations and transforms. Using example Code Snippet for EDA in Data Wrangler.

Engineering 70

Engineering Enterprise Advertising Scripts 70

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. When selecting the Docker image, consider the following settings: framework (Hugging Face), task (inference), Python version, and hardware (for example, GPU).

Technology 99

Technology Scripts Engineering Entertainment 99

Enghouse Interactive

APRIL 23, 2021

You can also use it to evaluate the customer experience, combining sentiment analysis and metrics around First Contact Resolution (FCR). For example, they can check that the agent has reminded the customer that the call is being recorded and that they are using the recommended welcome statement.

Scripts 45

Scripts Analytics Best practices Technology 45

Inbenta

MARCH 20, 2020

It then uses a basic analysis engine in order to process those keywords and to match them with a pre-loaded response. Let’s take a specific case as an example and explain what these different stages look like. A script for transactional queries. Keyword-Based Chatbots. Keep messages short and simple.

Chatbots 90

Chatbots Scripts Best practices Engineering 90

AWS Machine Learning

MAY 3, 2023

We have seen a similar trend in the price-performance advantage for other workloads on Graviton, for example video encoding with FFmpeg. On successful completion of the inference runs, # the script prints the inference latency and accuracy results python3 run.py For more details on Inference Recommender, refer to the GitHub repo.

Benchmark 80

Benchmark Best practices Scripts Management 80