AI Call Center: How AI Can Improve Sales & Support Performance?
JustCall
APRIL 26, 2022
For example, if a customer service rep sees a pattern emerging around a specific issue, they can use this information to troubleshoot the problem or work with other departments to fix it so it doesn’t happen again. Sentiment analysis. AI-powered sentiment analysis is a game-changer for customer service providers. 6 Use Cases).
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