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5 Capabilities of Business Intelligence for Social Media Monitoring and Analytics

CSM Magazine

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

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GetApp Analysis Declares Aircall a Call Center Software Leader

aircall

The current benchmark is set for 96% customer satisfaction, but they regularly surpass this number. Using Aircall’s open API, users can create customizable integrations. The post GetApp Analysis Declares Aircall a Call Center Software Leader appeared first on Customer Experience & Cloud Call Center | Aircall Blog.

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Minimize real-time inference latency by using Amazon SageMaker routing strategies

AWS Machine Learning

When ML models deployed on instances receive API calls from a large number of clients, a random distribution of requests can work very well when there is not a lot of variability in your requests and responses. Finally, we present a comparative analysis of latency improvements with LOR over the default routing strategy of random routing.

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New Enhancements to Avaya Experience Platform Elevate CX

CSM Magazine

By offering flexible integration options and enabling customers to leverage third-party solutions through APIs and SDKs, Avaya delivers superior outcomes while providing customers the freedom to innovate and customise their experience, building on top of what already works for them.

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JustCall Auto Dialer vs. Mojo Dialer: Which Dialer Is Better for Your Business? [Expert Comparison]

JustCall

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. How are JustCall’s Sales Dialer and Mojo Dialer different?

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New Product Releases for 2018

Spearline

An API (Application Programming Interface) will enhance your utilisation of our platform. Our RESTful API provides your developers with the ability to create campaigns, add numbers, time groups, export data for every test run, every day, every hour, every minute if that’s what you need to put your arms around your business.

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The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

Netomi

Sentiment analysis for contextual next best action. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Self-service APIs to help you create, manage, test and publish custom skills. Key features. Reinforcement learning and ongoing optimization.

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