Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling.

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

Spearline

JULY 21, 2022

And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. You can schedule, customize, and analyze client and server side benchmarks at your own pace and in a manner that suits your deployment needs. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

NOVEMBER 30, 2023

When ML models deployed on instances receive API calls from a large number of clients, a random distribution of requests can work very well when there is not a lot of variability in your requests and responses. The endpoint uniformly distributes incoming requests to ML instances using a round-robin algorithm.

Engineering 92

Engineering APIs Benchmark Enterprise 92

AWS Machine Learning

AUGUST 3, 2022

For example, you can immediately start detecting entities such as people, places, commercial items, dates, and quantities via the Amazon Comprehend console , AWS Command Line Interface , or Amazon Comprehend APIs. In this post, we walk you through the benchmarking process and the results we obtained while working on subsampled datasets.

Benchmark 72

Benchmark APIs Metrics Scripts 72

AWS Machine Learning

JULY 24, 2023

as_trt_engine(output_fpath=trt_path, profiles=profiles) gpt2_trt = GPT2TRTDecoder(gpt2_engine, metadata, config, max_sequence_length=42, batch_size=10) Latency comparison: PyTorch vs. TensorRT JMeter is used for performance benchmarking in this project. implement the model and the inference API. model_fp16.onnx gpt2 and predictor.py

APIs 71

APIs Engineering Construction Benchmark 71

Fonolo

OCTOBER 4, 2017

Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. Understanding Industry Benchmarks. See Five9 Preps for Digital Era. Twilio is gaining ground as an alternative to “traditional” vendors. Start at the 9 minute mark in this video for more. More Reading. Plus So Much More!

Marketing 173

Marketing Call Center APIs Benchmark 173

AWS Machine Learning

JUNE 5, 2023

Autotune uses best practices as well as internal benchmarks for selecting the appropriate ranges. Autotune is a new feature of automatic model tuning that helps save you time and reduce wasted resources on finding optimal hyperparameter ranges. Autotune will automatically select the hyperparameter ranges on your behalf.

APIs 82

APIs Enterprise Benchmark Metrics 82

AWS Machine Learning

FEBRUARY 24, 2023

Two key distinctions are the low altitude, oblique perspective of the imagery and disaster-related features, which are rarely featured in computer vision benchmarks and datasets. These LADI datasets focus on the Atlantic hurricane seasons and coastal states along the Atlantic Ocean and Gulf of Mexico.

APIs 90

APIs Benchmark Government Analytics 90

Spearline

JANUARY 23, 2018

An API (Application Programming Interface) will enhance your utilisation of our platform. Our RESTful API provides your developers with the ability to create campaigns, add numbers, time groups, export data for every test run, every day, every hour, every minute if that’s what you need to put your arms around your business.

Call flow 40

Call flow Benchmark APIs Big data 40

AWS Machine Learning

MARCH 20, 2023

Refer to the appendix for instance details and benchmark data. Quantizing the model in PyTorch is possible with a few APIs from Intel PyTorch extensions. Benchmark data The following table compares the cost and relative performance between c5 and c6 instances. times greater with INT8 quantization.

Calibration 84

Calibration Scripts Benchmark APIs 84

NICE inContact

MARCH 27, 2018

As revealed by the CX Transformation Benchmark Study : Over two-thirds of all customer service interactions, or total volume, are with live customer service agents (e.g., Here are two reasons why AI will support, not replace, agents and one reason why AI has the potential to possibly replace the contact center agent role. voice or chat).

Contact Center 54

Contact Center Benchmark Self service APIs 54

Netomi

FEBRUARY 10, 2023

Semi-open Typically, these models can be used for training and inference through APIs. They are also benchmarked against the latest state-of-the-art models, such as DialoGPT, Godel, DeBERTa from Microsoft, RoBERTa from Facebook, and BERT from Google. Examples include the GPT-3.5

Chatbots 59

Chatbots APIs Benchmark Technology 59

Hodusoft

NOVEMBER 27, 2020

They can optimize and monitor the performance of their team with real-time customizable API based wallboards and dashboards. After all, real-time reporting and benchmarking features can assist contact centers in growing their business. Benefits of Real-Time Monitoring.

Contact Center 52

Contact Center Analytics Contact center software APIs 52

Aspect

DECEMBER 24, 2018

In addition, Ventana Research , the leading benchmark research and business technology advisory services firm, named us as a Value Index Leader in the first Ventana Research Value Index for Contact Centres in the Cloud. Alongside these accolades, 2018 saw us appoint previous Aspect President, Chris Koziol, to President and CEO of the company.

Chatbots 59

Chatbots Finance APIs Self service 59

Talkdesk

MAY 31, 2017

This means users can customize their real-time reporting dashboards by selecting which metrics appear and set KPI thresholds for improved benchmarking efforts. Enterprise Plan Users: Reporting API Open Beta. Talkdesk Enterprise plan users can now request access to the Calls Report API or User Status Report API.

APIs 40

APIs Call Center Enterprise Benchmark 40

Comm100

SEPTEMBER 23, 2021

Ensure you find benchmarks and determine prompt response times for your business for the asynchronous communication channels like Facebook, SMS, and email. You can make your customers feel special through controlled APIs, customer segmentation, and user metrics mapping. Personalize Customer Experience.

Customer Service 80

Customer Service Chatbots APIs Benchmark 80

AWS Machine Learning

NOVEMBER 30, 2022

For a complete description of Jurassic-1, including benchmarks and quantitative comparisons with other models, refer to the following technical paper. As an algo team lead, Tomer heads the algorithm development efforts of our developer platform Ai21 Studio including Jurassic-1 models and associated APIs.

APIs 77

APIs Benchmark Chatbots Accountability 77

Lumoa

JULY 6, 2023

New API AppStore integration Those of you who are pulling data from the AppStore are going to love this, and if you aren’t pulling AppStore data, there has never been a better time to start! Contact your CS manager or help@lumoa.me if you have questions about this process!

APIs 16

APIs industry standards Surveys Benchmark 16

Clarabridge

JUNE 13, 2017

And they drove investment in technology platforms to better understand our consumers — breaking down silos, replacing aging technology, and providing a toolbox of agile and API-connected systems (yes, Clarabridge included!). Benchmarking was dependent on industry experience and ‘best sellers’ on retailers’ shelves.

Benchmark 40

Benchmark APIs Sales Call Center 40

aircall

FEBRUARY 26, 2018

The current benchmark is set for 96% customer satisfaction, but they regularly surpass this number. Using Aircall’s open API, users can create customizable integrations. Aircall is committed to superior customer experience. It’s our goal for Aircall to work with as many popular support and sales platforms as possible.

call center software 59

call center software Call Center First call resolution Technical Support 59

AWS Machine Learning

NOVEMBER 16, 2023

Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units. The data science team expected an AI-based automated image annotation workflow to speed up a time-consuming labeling process.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

JANUARY 29, 2024

This post explores these relationships via a comprehensive benchmarking of LLMs available in Amazon SageMaker JumpStart, including Llama 2, Falcon, and Mistral variants. We provide theoretical principles on how accelerator specifications impact LLM benchmarking. Additionally, models are fully sharded on the supported instance.

Benchmark 99

Benchmark APIs Enterprise Accountability 99

AWS Machine Learning

DECEMBER 6, 2022

The Trainer class provides an API for feature-complete training in PyTorch. We observe that the adversarial trained model has a lower ASR, with an 62.21% decrease using the original model ASR as the benchmark. AWS offers pre-trained AWS AI services that can be integrated into applications using API calls and require no ML experience.

Engineering 79

Engineering APIs Construction Metrics 79

Enghouse Interactive

OCTOBER 21, 2020

As noted in the 2019 Dimension Data Customer Experience (CX) Benchmarking report: 88% of contact center decision-makers expect self-service volumes to increase over the next 12 months. These interactions will become longer – so traditional productivity measurements and benchmarks will no longer be relevant and will have to be redefined.

Self service 76

Self service Contact Center Benchmark Chatbots 76

ChurnZero

NOVEMBER 5, 2021

To learn how ChurnZero helps customers comply with privacy laws, check out our documentation on ChurnZero’s API for privacy laws compliance. Benchmarking your performance will be especially important if you plan to expand your investment in your Customer Success tech stack or operating budget.

Accountability 52

Accountability CRM APIs Benchmark 52

NobelBiz

FEBRUARY 15, 2023

Integration with your current software (CRM, API etc.) Implementing specific performance indicators for this contact point makes it possible to measure its success at different levels: They serve as a benchmark for agents by setting performance targets for the channel in question (response time to be respected, reference LTA, etc.)

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

AWS Machine Learning

SEPTEMBER 1, 2023

In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. If an organization has no AI/ML experts in their team, then an API service might be better suited for them. 15K available FM reference Step 1.

Engineering 106

Engineering Accountability Construction APIs 106

ChurnZero

NOVEMBER 5, 2021

To learn how ChurnZero helps customers comply with privacy laws, check out our documentation on ChurnZero’s API for privacy laws compliance. Benchmarking your performance will be especially important if you plan to expand your investment in your Customer Success tech stack or operating budget.

Accountability 52

Accountability CRM APIs Benchmark 52

AWS Machine Learning

OCTOBER 5, 2022

Apache Flink is a distributed streaming, high-throughput, low-latency data flow engine that provides a convenient and easy way to use the Data Stream API, and it supports stateful processing functions, checkpointing, and parallel processing out of the box.

Calibration 95

Calibration Engineering Automotive Analytics 95

AWS Machine Learning

APRIL 20, 2023

An advanced job is a custom load test job that allows you to perform extensive benchmarks based on your ML application SLA requirements, such as latency, concurrency, and traffic pattern. Inference Recommender uses this information to run a performance benchmark load test. Running Advanced job. sm_client = boto3.client("sagemaker",

APIs 84

APIs Metrics Benchmark Engineering 84

AWS Machine Learning

APRIL 22, 2024

Examples of tools you can use to advance sustainability initiatives are: Amazon Bedrock – a fully managed service that provides access to high-performing FMs from leading AI companies through a single API, enabling you to choose the right model for your sustainability use cases.

Best practices 96

Best practices Benchmark Transportation Engineering 96

AWS Machine Learning

FEBRUARY 8, 2023

Although you can integrate the model directly into an application, the approach that works well for production-grade applications is to deploy the model behind an endpoint and then invoke the endpoint via a RESTful API call to obtain the inference. However, you can use any other benchmarking tool. large two-core machine.

Benchmark 81

Benchmark Metrics APIs Engineering 81

AWS Machine Learning

JUNE 29, 2022

This necessitates the requirement for a fully managed service that can be integrated into applications using API calls without the need for extensive machine learning (ML) expertise. Over time, various NLP techniques for text analysis have also evolved. Set up the AWS CLI and AWS SDKs. Optional) Set up your Cloud9 IDE environment.

Metrics 78

Metrics Telecommunications APIs Benchmark 78

AWS Machine Learning

MARCH 13, 2024

Now, let’s look at latency and throughput performance benchmarking for model serving with the default JumpStart deployment configuration. For more information on how to consider this information and adjust deployment configurations for your specific use case, see Benchmark and optimize endpoint deployment in Amazon SageMaker JumpStart.

Benchmark 110

Benchmark Scripts APIs Feedback 110

ChurnZero

MARCH 18, 2022

What’s up with you making less API calls this month? To hear more of Dave and You Mon’s thoughts on the usage and benchmarking of the most common SaaS metrics – from ARR and logo retention to GRR and LTV/CAC ratio – watch the webinar now. What’s changing? What could we do about that? Customer Success around the web.

SaaS 98

SaaS Metrics Enterprise Surveys 98

Whitepages Pro

JANUARY 25, 2016

From there, you’ll know how to benchmark the data sources you’re reviewing. Whether the data is delivered as an outdated API, a slow batch service, or flat file that only updates once every six months, the format in which it is delivered can have a big impact on your sourcing decision. These two qualities can sometimes be at odds (e.g.,

APIs 40

APIs Marketing Benchmark Engineering 40

AWS Machine Learning

NOVEMBER 30, 2023

SageMaker makes it easy to deploy models into production directly through API calls to the service. It’s a low-level API available for Java, C++, Go, JavaScript, Node.js, PHP, Ruby, and Python. It’s a low-level API available for Java, C++, Go, JavaScript, Node.js, PHP, Ruby, and Python.

Benchmark 107

Benchmark APIs Scripts Engineering 107