Bill Quiseng
JANUARY 11, 2023
And when you CARE, each customer is WOWED and happy, intent on returning again and again, raving to others along the way. The New Marketing is not advertising online to your customers. It’s your customers raving about you to others on social media. QUI QUOTE: Customer CARE is the New Marketing.
Bill Quiseng
OCTOBER 18, 2023
QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? When it comes to your customers and customer service, don’t just be good. You are happy because customers were satisfied with their purchase of your product or a resolution with your service. Be GREAT out there!
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Russel Lolacher
MARCH 8, 2020
65% of millennials said they did not like traditional advertising and they didn’t trust it. Social media is a great tool to build trusted relationships with your millennial customers (note the “social” in social media) if you’re willing to be more human and engaging. Who do they trust?
Interactions
MARCH 13, 2019
Although traditionally they may seem unrelated, marketing and your customer care strategy actually have a lot in common– the biggest thing being your customers. Customer care is a major touchpoint with your brand. When your customers reach out to your company, they are looking for a solution.
ShepHyken
SEPTEMBER 10, 2021
Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .
Skybridge
DECEMBER 21, 2020
He focused on building repeat customers and word-of-mouth marketing, said Wendy Johansson, global vice president of experience at digital agency Publicis Sapient, part of Publicis Groupe SA . One way that Mr. Find out how Skybridge Americas can help you delight your customers and grow your business. Don’t Hide the Phone Number.
Russel Lolacher
OCTOBER 28, 2019
74% of Millennials (18-34) and 58% of GenX (35-54) have a better opinion of organizations that provide social media customer care – Microsoft . The secret weapon in social customer care isn’t that much of a secret, it’s all in the name. Great social customer care can do the same.
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