Accountability Exercises Journey mapping Sales 
Beyond Philosophy
AUGUST 12, 2020
We’ve recently trained some of our clients on journey mapping. During the process, I realized that there is a lot that people don’t know about it—and that they needed a few rules to help them make the most of the exercise. We discussed the problems with journey mapping in a recent podcast.
CX Journey
APRIL 25, 2018
Are you mapping their experiences? What is Journey Mapping? Let me start with explaining what journey maps are not: they are not lifecycle maps, sales funnels, buyer funnels, buyer lifecycles, etc. Why Map Journeys Mapping isn’t just a lame exercise; it’s a learning exercise.
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CX Accelerator
DECEMBER 31, 2018
The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? She even includes several exercises in the book.
CX Accelerator
OCTOBER 9, 2018
When we consider today’s customer, and the methods by which they exercise their voice, we can do so much more. Numerous opportunities are revealed to improve the dinning experience the next day, and with everyone being aware, they are able to hold one another accountable to the changes. the form of a quick video testimonial?
Satrix Solutions
JUNE 11, 2018
It can help Sales understand the value drivers that resonate most with customers and it can help Product Development prioritize roadmap initiatives. The process could include asking employees to work together to identify all customer touchpoints – and defining who is accountable, assessing success, etc.
Vonage
APRIL 13, 2016
Let’s focus on the role that customer journey maps play in a seamless customer experience. A journey framework, even in its simplest form, when used with consistency provides a structure to understand the priorities in customers’ lives. In order to achieve that, it needs to be crafted with the customers’ journey at its core.
ChurnZero
FEBRUARY 28, 2020
Even before pre-sales where possible, but I would definitely have your Customer Success team or manager introduced at the very beginning to be a customer advocate and track the customer experience along the way, even if they’re not directly owning the onboarding or implementation. Are these at-risk accounts?
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