Remove solution business-phone-system
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Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

Fewer phone calls, but more complex conversations. In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Dimension Data research says that 56 percent of businesses expect transactions via telephone to fall over the next two years.

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14 Best Sales Tools to Build the Ultimate Sales Toolkit

JustCall

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. What are Sales Tools?

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Remote Sales Tips| 19 Hacks for Remote Sales Success

JustCall

Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Getting started with remote work can be a bit challenging for businesses.

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Guest Blog: Why Does My Customer Service Team Need a Single Customer View?

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Having a full account of historical information and tools to help you get insight from it lets you tune your operations to provide intimate customer experiences.

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Effective Sales Onboarding: Your Secret to Increasing Retention + Engagement

aircall

As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their colleagues do better. Defining Effective Sales Onboarding. The Benefits of Effective Sales Onboarding.

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What Is Sales Planning?

aircall

Planning and forecasting are major activities for sales managers, and sales planning is an important component of those processes. New sales are necessary to generate revenue and grow your business. The first time you do sales planning, it typically takes longer than when you have a designated process for it.

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UCaaS vs. Customer-Facing Stack: Which is Better for Sales and Support?

JustCall

But in sales and customer support, are they ideal? For example, do your sales reps need video conferencing capability in their communication stack for outbound campaigns? And this is what we will discuss in this blog, answering which is an ideal choice for your sales and customer support teams.

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